Market Analysis: Innovative Companies Continue To Thrive

*Innovative Companies Continue To  Thrive*
**By Tony Garritano**

***We are very fortunate to have Steve Horne of Wingspan Portfolio Advisors, a Dallas-based diversified servicing company, on our board. He is a true visionary. As such, PROGRESS has learned that Wingspan under his leadership continues its accelerating growth offering a wide range of services to assist the mortgage industry in virtually every aspect of delinquent loan servicing. In addition to launching four new subsidiaries over the past 12 months, Wingspan has quadrupled its number of employees and has leased a second building to meet the needs of its clients, which include banks, investors, mortgage insurers and real estate agents throughout the U.S.

****“Wingspan’s phenomenal growth is driven by our team’s ability to deliver customized solutions to lenders, investors and mortgage insurers impacted by the challenges in our economy,” states Wingspan CEO and President Steve Horne. “Our clients are extremely pleased with the innovative results we deliver and the experience that comes from a senior management team with more than 250 years in this business.”

****Today, Wingspan employs more than 1,400 people and is the sole occupant of the 134,000-square-foot, two-story office building located on the Dallas North Tollway near Frankford in Dallas. The company has quadrupled the number of people it employs since this time last year. Wingspan’s new building is situated minutes away from its corporate headquarters in Carrollton, TX. The company’s current business units include:

****Wingspan Portfolio Advisors: offers special servicing, component servicing, capital markets services;

****Wingspan Information Technology:  provides information technology consulting and application development services to clients featuring 21st century technological solutions used by Wingspan;

****Wingspan Real Estate Network: WREN, Wingspan’s licensed real estate broker affiliate and proprietary nationwide network of real estate agents, specializing in accelerated short sale facilitation;

****Wingspan Professional Services: offers escalated customer complaint resolution, servicer oversight and file/claim review, outsourced “back office” process solutions, consent order compliance, as well as staffing services for both internal and external clients;

****Wingspan Insurance Services: provides insurance products that make sense for stakeholders and borrowers alike;

**** Wingspan’s consumer-facing website advancing financial literacy for borrowers through no-cost information and dialog with industry experts.

****Much of Wingspan’s growth is due to its expertise working with delinquent borrowers and its ability to find alternatives to foreclosure, thereby restoring value to those loans and reducing REO properties. Wingspan’s loan resolution specialists are skilled at listening to borrowers, understanding their issues and moving quickly towards a positive outcome wherever possible, providing a high-touch approach that primary servicers are hard pressed to offer.

****“Spending lots of time talking to borrowers is not typically something the primary servicers are able to do, based on their basic business models and compensation structures,” Horne observes. “But it’s precisely what we do, and that fits perfectly with the requirements of getting consumer issues resolved.”

****The demand for conflict resolution services has risen dramatically, and it is one of many areas that have propelled Wingspan’s growth. “When dealing with highly sensitive customer matters, outsource assistance needs to be extremely experienced in high-touch, often emotionally charged situations,” states Jason Dickard, Wingspan’s executive vice president of professional services. “Complaints, for example, have often been pushed up the management chain through the legal department, and servicers want them finalized with the best possible result. We’re positioned to work with everyone involved to achieve resolution, once and for all.

****“This business is constantly evolving and changing,” continues Dickard. “As our clients juggle limited resources with additional regulations, they know we can provide them with a wide variety of services they need, from customer complaint resolution to forensic file review.”

****Horne notes that Wingspan’s growth as a “one-stop trusted source” for all special servicing needs has been made easier by the company’s location. “We have a tremendous talent pool here in Dallas, the epicenter for loan servicing, which allows us to recruit, train and deploy very quickly,” adds Horne. “Experienced employees, advanced technology and a broad range of services are helping us to capture every opportunity that comes our way.”

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