Market Analysis: Putting A Premium On Experience

*Putting A Premium On Experience*
**By Tony Garritano**

***Yesterday I told you about my friend Tim Anderson moving from LPS to ISGN. Tim has been promoting SMART Docs and the e-mortgage all of his career. He’s a true believer. And I think the time has come. With all the compliance demands, lenders need to automate. It takes a leap of faith, but now is the time to leap. For this very reason mortgage technology companies are increasingly looking to bring on visionaries like Tim to help their lender clients move in this direction. Along these lines, I just heard that Xerox Mortgage Services has brought on two such experienced executives. Here’s the scoop:

****Xerox Mortgage Services has hired Ken Marlin as Vice President of Business Development and Bryan Young as Vice President of Product Management. Charged with expanding the network of Xerox’s BlitzDocs certified partners and providers, Marlin will help lenders, brokers and investors benefit from an expansive network of best-of-breed providers to promote electronic collaboration from origination to the archival of a closed loan.

****“I bring a thorough, practical understanding of the business,” noted Marlin. “I started as an LO before I moved to the vendor side doing RFPs and working on technology implementations in large lenders. Plus I’ve done so many things in the business that I’m very fortunate. I’ve dealt with the business from many different perspectives so I know a lot about the different roles. On top of that, I grew up in a family-owned business. So, making a profit and delivering the highest form of customer service are instinctive to me.

****“At Xerox Mortgage Services I will be building out the bi-directional network. The starting point is that we have a network with industry standard providers. We don’t know the new providers that will be coming into the business that are not strapped with legacy systems that Tim Anderson mentioned when you talked with him yesterday, but we’re eager to meet them. I’m anxiously looking for those new faces. We want to drive services to the lender. The way to do that is through the LOS. So, I’ll look to tightly integrate with as many LOS systems as I can.”

****Bryan Young is tasked with keeping pace with the changing regulatory environment and ensuring the BlitzDocs solution continues to help lenders promote data transparency within the mortgage process.

****“By adding to our experienced team, we’re even better prepared to help our customers respond to changing market conditions and help them find new ways to collaborate, innovate and grow,” said Nancy Alley.

****Marlin previously served as a national account executive and the alliance manager for the mortgage division of Wolters Kluwer Financial Services. Young spent the last decade at Erxchange, a division of Xerox Services.

****“When I was at WKFS, Xerox Mortgage Services stood out as a tool and a company that had great customer satisfaction,” added Marlin. “I always liked the tool because it prepares lenders for the cloud and full e-mortgages. I was also impressed with Nancy Alley. She is fresh, energetic, visionary and she isn’t saddled with a legacy mentality. It’s all about the people you work with.”

****Going forward, Marlin sees more industry contraction and technology acquisitions, but thinks Xerox Mortgage Services will take a different path. “From an industry perspective, I see consolidation of providers. I think we’ll see acquisitions to gain share,” he concluded. “At Xerox Mortgage Services we will stay the course and look to pass data more successfully. We’ll continue to march toward the e-mortgage and be vendor agnostic. We want to move the whole industry toward full ‘e’ processes.”

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at