*Take A Hard Look At Your LOS*
**By Tony Garritano**
***The rate of lenders switching their LOS has increased. Existing LOS companies just aren’t cutting it and lenders are looking at new options for a variety of reasons. So, what should they be in the market for as they begin this search? LendingQB revealed the results from its Enterprise Process Assessment engagements with clients and prospects, which is a workflow evaluation model designed that helps lenders make objective decisions on their technology initiatives. Here’s what the research revealed when it comes to how lenders are evaluating technology:
****LendingQB developed the Enterprise Process Assessment (EPA) as a tool to help lenders fully understand the drivers that motivate technology improvement efforts. “Research shows that upwards of 65 percent of complex software implementations result in failure,” said David Colwell, vice president of corporate strategy at LendingQB. “Even for implementations that do succeed, more than a third of these projects go over budget. The goal of the EPA is to help lenders avoid being one of these statistics and achieve an optimal ROI that effectively addresses the technology goals they have in mind.”
****LendingQB unveiled their EPA model earlier this year, and conducted a series of webinars over the summer to help lenders objectively evaluate mortgage technologies. The EPA model engages lenders through in-depth interviews with lending executives and management, and is followed by detailed mapping of a lender’s unique workflow, which then provides a framework for LendingQB to construct a custom survey that gathers productivity assessments from the lender’s staff. A statistical analysis is then applied to identify key improvements and correlate data along with recommended technology objectives and a clear path forward roadmap.
****EPA findings show that:
****>> Lenders tend to focus on surface-level features instead of addressing solutions to underlying problems.
****>> There are typically five major productivity bottlenecks that lenders try to address with new technology.
****>> Prioritization of features is determined using subjective methods instead of relying on objective or empirical data such as productivity improvement.
****>> Stakeholder input is typically gathered top-down versus bottom-up.
****>> Vendor evaluations focus primarily on system functionality and give less weight to system utilization.
****The EPA provides lenders with a balanced and objective perspective on a vendor’s complete technology stack and uncovers issues that are not readily apparent to management. “Even large organizations that can produce detailed RFPs are not immune to what I term ‘feature enamored syndrome,’ or poor weighting of technology demands,” noted Colwell. “We designed the EPA to be as an aid to existing evaluation methods.”
****While you’re in the market for technology, you should be sure to check out the Lender’s Digital Marketplace, as well. It’s an easy way to do a Web search that will only result in lending technology results. Move over Google and Yahoo. It’s the industry’s first solution selection engine. I encourage you to check it out HERE.
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at firstname.lastname@example.org.