Our industry saw big CFPB regulatory changes this past January. Leading up to these changes most lenders were re-evaluating their loan origination software (LOS). Some decided to stick with their LOS and others switched. So, the question for lenders this year is: Will they regret the LOS decision they made last year? New research sheds some light on this situation.
According to QuestSoft’s eighth annual compliance survey, the percentage of polled lenders considering a new LOS platform dropped almost 2.5 percent; down from the survey’s 18.6 percent rate in 2013.QuestSoft Corp., a provider of automated mortgage compliance software, has tracked the number of lenders seeking an LOS change since the survey’s inception in 2007.
“Compliance functionality and stronger integrations are top priorities among lenders, which results in the subsequent decline we have seen in lenders seeking a new LOS,” said Leonard Ryan, founder and president of QuestSoft. “This year, lenders’ undivided attention and resources will be focused on complying with new regulations and integrating with compliance vendors that regularly update their solutions to meet guidelines.” Ryan added that consolidation and acquisitions may also be impacting a lender’s decision to stay with their current LOS.
Ryan explained that the number of lenders seeking new systems would be closer to a longstanding industry average of about 12 percent if not for the sunset of some popular LOS platforms. He noted the phase out of DataTrac, a system acquired by Ellie Mae in August 2011, and Wolters Kluwer’s ARTA product as two examples. He also stated that while most of the same platforms being migrated to last year were still popular, several systems have seen some dramatic gains in this year’s survey results.
QuestSoft integrates with more than 40 leading LOS platforms to provide banks, credit unions and mortgage companies with automated software to help satisfy Home Mortgage Disclosure Act (HMDA), Community Reinvestment Act (CRA), Ability-to-Repay/Qualified Mortgage (ATR/QM), Fair Lending, NMLS Call Reporting, and other automated compliance needs.
The QuestSoft customer satisfaction survey has been conducted using the same methodology after each year’s Home Mortgage Disclosure Act (HMDA) reporting deadline since 2007. The company sends an e-mail survey through Survey Monkey to each person authorized to download the company’s HMDA RELIEF or CRA RELIEF software. In 2014, the HMDA deadline fell on Monday, March 3. Therefore, the survey was conducted between Tuesday, March 4 and Friday, March 13, 2014. A total of 3,512 surveys were distributed and the company received 520 completed surveys (14.8 percent return rate).
About The Author
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at firstname.lastname@example.org.