Mobile Technology Enhances The Borrower’s Experience

When done well, mobile technology can really make for a better lending process for the borrower. For example, Franklin, Tenn.-based Wipro Gallagher Solutions (WGS), a Wipro Limited company, released the second version of its Enterprise Mobile Origination app (e.MO), a native iOS lending productivity iPad app designed to enable sales teams in the field to originate mortgage loans from any location.

e.MO v2 now pulls borrower credit in real-time using basic data provided by the borrower, which offers the loan officer a more accurate sense of whether or not the borrower will prequalify for specific products. This feature allows the mortgage loan officer or broker to act as an advisor to its borrower clients while keeping them engaged throughout the process.

In addition, e.MO v2 offers both a short form application as well as the full 1003 by which the entered data instantly synchronizes with WGS’ NetOxygen LOS, providing all the tools to keep sales staff informed and connected to the borrower.

e.MO v2 also offers users greater customer service tools including the ability to save contact details of a prospective borrower on the iPad using the saved applications functionality. Also, loan officers and brokers can more quickly access a loan from an iPad using the app’s new Search Loan tool.

“The latest version of our e.MO application further nurtures leads and helps brokers and loan officers establish rapport with the borrower, allowing the sales team to move the borrower further down the loan process upon first interaction,” said Teresa Blake, practice director at WGS. “The flexible e.MO tools position loan originators as consultants to their customers and synchronize efforts between the customer-facing sales team and back-office processors, which speeds the transaction process and ensures accurate and efficient communication with the borrower.”

About The Author

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Tony Garritano
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.