Rockland, Mass.-based Rockland Trust, a $6.4 billion asset institution with nearly 80 branches across Massachusetts, has partnered with Embrace Home Loans to expand its lending operations. Through the partnership, Embrace Home Loans will process, underwrite and close loans originated by Rockland Trust, enabling the Massachusetts bank to increase its competitiveness as the demand for home financing grows.
By leveraging Embrace’s more than 30 years of proven lending experience, Rockland Trust will significantly speed loan closings, improving the borrower experience. In addition, the bank will now offer USDA and VA loans to consumers across Eastern Massachusetts and Rhode Island.
Unlike other outsourced solutions, Rockland Trust will benefit from Embrace’s customer-centric approach to lending, as well as its superior technology. Borrowers will have access to a unique customer portal where both the loan officer and borrower will see real-time progress. Furthermore, Rockland Trust’s customers will be able to electronically sign important loan documents – an added convenience in an increasingly digital world.
“At Rockland Trust, we strive to offer our community the very best in financial products and services,” said Armando Carvalho, senior vice president and director of Residential Lending at Rockland Trust. “By partnering with Embrace Home Loans, we’re able to expand our mortgage offering and provide a better experience to borrowers – critical as the demand for home financing continues to grow and we shift to a purchase-driven market.”
According to Rockland Trust, one of the primary factors for selecting Embrace was its culture. “It was important that our partner not only be able to expertly process loans quickly and position our bank competitively within the marketplace, but also share our values,” said Carvalho. “Embrace is dedicated to its community, customers and employees, and this is vital to providing exceptional service and sustaining long-term growth.”
“With more than 100 years of rich history, Rockland Trust is one of few financial institutions leading the industry in providing consumers with high-value mortgage products coupled with superior service,” said Dennis Hardiman, CEO and founder of Embrace Home Loans. “By partnering with us, the bank can offer mortgages without the stress and significant costs, all while providing outstanding service by speeding loan closings. This will certainly increase Rockland’s competitiveness.”