Kevin Brungardt, Chairman and CEO of RoundPoint Mortgage Servicing Corporation (RoundPoint), one of the nation’s largest mortgage servicing companies, released a statement today related to a recent report by Inside the CFPB that consumer complaints lodged with the Consumer Financial Protection Bureau (CFPB) fell during the fourth quarter, in some cases by double digits.
“Fewer consumer complaints is always good,” Brungardt said. “While this data is very interesting, American consumers are traditionally very distracted during the holidays and may find less time to complain about our industry online. In addition, Fannie Mae and Freddie Mac typically have moratoriums on foreclosures during the holidays, which could serve to further reduce online complaints. The real test of consumer attitudes toward our industry will be evident in the trends we see over the remainder of the year.”
About The Author
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at firstname.lastname@example.org.