DIMONT, a provider of specialty insurance and collateral loss mitigation solutions to the residential and commercial financial services industries, has launched NAME THAT CLAIM, an interactive new way for clients and industry professionals to test their claimable damage knowledge and skills.
The trivia game combines various types of claimable or non-claimable damage with estimated and actual recovery amounts secured by DIMONT and presents players with multiple-choice options for each, based off of images of damage. Players receive a certificate upon completion, indicating a skill level of Novice, Intermediate or Expert with the date played, and are invited to print their certificate and try again to increase their level.
“We designed and developed NAME THAT CLAIM with our clients in mind,” said Anne Foltz, marketing manager at DIMONT. “Client training and education has always been an important aspect of our service offering and we are proud to release this completely customized learning solution that presents scenarios in an entirely new and innovative way.”
A recent case study of sample claims showed that claims vendors closed an average of 6,300 files without filing a claim. However, DIMONT determined that 5.3% of those closed files did in fact contain claimable damage. After filing over 350 claims, DIMONT was able to recover $572,058 in settled claims.
The trivia game, complete with host, “Ace Claimster,” provides necessary training and education on what is and is not claimable damage and will assist loan servicers and their team’s in understanding the process, while equipping them with the knowledge to question their claims vendors if they see a peril that could in fact be claimable damage.
DIMONT will use NAME THAT CLAIM as a tool during on-site trainings and ongoing education, and plans to release new questions, levels and additional modules.