A New Way To Communicate

In real estate, communication is the most important part of the relationship between an agent and the client. Understanding “how” to communicate is daunting. Rapid-fire methods including email, text messaging and social media channels are preferred methods of contact for most Millennials, Gen Xers and even Baby Boomers these days. In order to help REALTORS get up to speed on the latest trends in social media, Berkshire Hathaway HomeServices New England and Westchester Properties has scheduled “Social Media Bootcamps” taking place this fall to teach best practices in Facebook, Instagram, LinkedIn and Snapchat. The newest member to the group – Snapchat – needs a class all on its own and with it, a real estate specific guide was created to get their agents engaging and ‘snapping’ with clients.

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Like Real Estate, Snapchat is a visual entity. Snapchat is used to send photos and videos via a downloaded app for smartphones. REALTORS who use Snapchat can record videos when previewing a home to create a virtual open house, showing off unique aspects of a listing while using text to convey a short description. The use of Geofilters adds to the diverse features Snapchat has to offer by identifying where a video or photo was taken within a geographical area using the phone’s GPS. As the app’s consumer base expands, so does its value as a convenient marketing tool for businesses to promote and communicate directly to its users.

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“Snapchat is an innovative tool for REALTORS,” stated Candace Adams, President and CEO of Berkshire Hathaway HomeServices New England and Westchester Properties. “It visually tells a story and allows for more personal engagement with clients. Berkshire Hathaway HomeServices New England and Westchester Properties understands the importance of social media in the digital age. It is essential to reach clients where they are already looking.”

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Even more valuable than Snapping listings, Snapchat lets REALTORS be more personal. It’s a great way to show clients how homes are marketed for today’s modern era and have fun showcasing their personality.

In an article created by eMarketer, they project “58.6 million US consumers will use Snapchat at least once per month in 2016. eMarketer’s user estimate would represent 28.3% of US smartphone users and 18.1% of the US population.”

By adapting new technology trends early, Berkshire Hathaway HomeServices New England and Westchester Properties REALTORS will benefit greatly by acclimatizing quickly in an ever changing industry. They will engage with clients, provide valuable information and promote their expertise. Why do I bring this up? Because mortgage lenders should learn from their REALTOR friends and use this same technology to improve the mortgage process and better communicate with borrowers.

About The Author

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.