Now is not the time to step back. Good lenders should look to break into new markets. For example, Lehigh, Pennsylvania-area residents Patrick Rooney and Brian Fiore have opened a new branch location for national mortgage lender Supreme Lending. The branch, which is licensed in Pennsylvania and New Jersey, will serve the Lehigh Valley and Poconos areas.
Rooney (NMLS #203265) and Fiore (NMLS #376921) are co-branch managers for the location. Together, the Lehigh Valley natives bring more than 30 years of experience in all types of government and agency financing, including Fannie Mae, Freddie Mac, FHA, VA, non-conforming and jumbo products. Their expertise with purchase transactions and first-time homebuyers is the foundation of their referral-based business.
“Our job is helping borrowers navigate to a successful close,” said Rooney. “We evaluate the facts, present options, explain how things work, and allow our clients to decide what is best for them. The difference between us and your average loan officer is that we know mortgage guidelines like we know our own siblings. We know what’s worked in the past and what hasn’t.”
“Qualifying for a mortgage can be stressful for first time homebuyers,” said Fiore. “They’ve never been through the process so they need a different type of communication. You have to really enjoy working with these folks, like Patrick and I do, to deliver service that makes everyone happy not just when the deal closes, but throughout the whole process. That’s what we strive for, and that’s what we deliver.”
Rooney and Fiore evaluated several mortgage lenders prior to joining Supreme Lending. “We chose Supreme because they value customer service as much as we do,” said Rooney.
Fiore agreed, adding, “Supreme’s dedication to customer care is apparent in everything from their proactive communication to their much faster turnaround times. That’s something that both borrowers and Realtors® appreciate.”
About The Author
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at email@example.com.