LenderLive To Assume PHH’s Private Label Mortgage Operations In Jacksonville

LenderLive Network, LLC (“LenderLive”) has reached a definitive agreement with PHH Mortgage Corporation (“PHH”) to assume its private label fulfillment operations in Jacksonville. In late 2016, PHH announced that it would exit the private label fulfillment business, and this agreement is expected to facilitate a smooth transition for both PHH employees and clients.

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All the appropriate parties, including the board of directors of PHH and LenderLive, have approved the agreement. The deal is expected to close by the end of the first quarter of 2017, as it is subject to certain regulatory requirements. At that time, the transitioning associates will become LenderLive employees and the operations center in Jacksonville will be rebranded as LenderLive.

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Under the agreement, PHH will outsource loan processing, underwriting and closing activities to LenderLive until the contracts with its current clients served out of Jacksonville have been transitioned and/or completed. LenderLive has agreed to service these accounts from the operations center in Jacksonville and to hire approximately 250 to 300 employees of PHH to work out of that location. Over the course of 2017, it is the intention to transition the clients requiring outsourced fulfillment services to LenderLive, the company said. In addition, the Jacksonville operations center, which is capable of supporting nearly 700 employees, will provide LenderLive the opportunity to expand its operations to meet the significant demand for services from LenderLive’s current and future clients.

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“We are excited about the opportunity of adding a significant number of talented mortgage professionals and establishing a new operations center for LenderLive in Jacksonville,” said Rick Seehausen, chief executive officer of LenderLive. “The arrangement accelerates our long-stated imperative of driving scale and operating leverage in our private label Mortgage Solutions business. We look forward to welcoming our new associates and demonstrating the benefits of our platform and business model to PHH clients. This is a win-win for everyone involved.”

About The Author

Tony Garritano
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.