Financial Resources Federal Credit Union Creates A Better Borrower Experience

Financial Resources Federal Credit Union (FRFCU) has implemented Roostify’s mortgage technology platform in order to create a better online experience for its members applying for or refinancing a home loan. Here’s why:

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“We were looking for something more user friendly for mortgage applicants. The standard online form didn’t help our members through the process and provided no guidance into what they need to do through each step in the process,” said Jason Reed, First Vice President, Real Estate Lending at Financial Resources. “The Roostify platform has given us a way to walk members through a simple process to input their information, upload documents and get us the information we need in order to close their loan in the most efficient way possible.”

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Financial Resources members are now able to complete their entire mortgage application online, including using a mobile device or tablet. They can upload their financial information directly into the platform and communicate with a loan officer during every step of the process. When they are on the go, they can easily upload and sign documents without a trip to the bank, saving precious time in the closing process.

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“Not only do our members get a much more user-friendly experience, our loan officers spend much less time chasing information, and they can focus on providing a better experience and closing loans in much shorter timeframes, which benefits all parties involved,” added Reed.

Loan officers benefit from the use of Roostify’s platform with a better way to communicate with members, realtors, lawyers, title agents, and more throughout the process. Additionally, because the application is clearly laid out loan officers receive more complete and accurate information when they receive an application.

“Consumers are looking for two things in today’s home buying market – an easy online experience and transparency,” said Frank Gelbart, Chief Revenue Officer, Roostify. “Utilizing a mortgage solution that keeps the consumer informed of the process in real-time and that can be done entirely online is the key to providing today’s homebuyers with the best experience possible.”

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