Lender Optimizes Account Onboarding And Consumer Loan Experiences

West Jordan, Utah-based Mountain America Credit Union, has selected Docutech’s ConformX dynamic document generation engine, Solex eSign and eClose, and print fulfillment services to streamline new account onboarding, and consumer, home equity and short-term mortgage refinance lending process for its branches across the U.S.

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Through Docutech’s ConformX, Mountain America Credit Union will be able to dynamically generate document and disclosure packages for their new account and consumer loan offerings including personal accounts, trusts, business accounts, credit cards, auto loans, student loans, home equity, and short-term mortgage refinance products. Through Solex, the credit union will also be able to offer the convenience of eSign and eClose capabilities online and via in-branch signature pads. The use of these technologies will better enable Mountain America to deliver robust omni-channel financial services, optimize member experience and increase operational efficiency.

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“Docutech understands the legal and compliance nuances of each state,” said Bret Butterfield, VP of Home Equity lending at Mountain America. “Because Docutech will have our member’s loans covered from a compliance standpoint, including eClose and electronic notary services, we can concentrate more of our time on satisfying and elevating our member’s experience.”

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Jade Beckman, VP of Consumer Loans at Mountain America added, “Docutech took much of our regulatory and compliance burden from us by streamlining the document process. This tool has made the whole process much simpler. Document updates that used to take weeks to change are now updated in a day.”

“Mountain America is one of the largest credit unions in the U.S. and given its passion for improving the lives of its membership, we are honored to stand by Mountain America in this pursuit. Docutech is most known in the industry for our ability to streamline and improve compliance for the mortgage lending process. However, our ability to improve the account onboarding and consumer lending process is of increasing interest as credit unionscontinue to diversify their offerings,” said Amy Brandt, CEO of Docutech. “Though Docutech’s technology, Mountain America’s members will be able to reduce the amount of time spent from application to closing – it’s an efficient and enjoyable experience for both the member and thecredit union.”