**By Harvey Foster**
***There is no question that technology advances such as multi-vertical origination software have enabled financial institutions to implement customer-centric business models. Lenders certainly need to be nimble when it comes to product and process. But it does not stop there. Financial institutions need to add a new word to their lexicon: transparency. This term is becoming foundational to how the loan operation relates to regulators, borrowers and other departments within the institution. Transparency is not only being able to provide insight into origination processes and practices, but it also means being able to pass along transactional data to those who request it, when they request it and in the format they request it.
Harvey Foster joined Fiserv in September 2011 as Product Manager for Common Origination Platform, the flagship origination solution offered by Fiserv. He has more than 35 years of experience in the banking and software solutions industries holding positions as client services manager, conversion support manager, education manager, and senior product analyst for commercial and consumer loan products.