By Jacob Petersen
Jacob E. Petersen is the Chief Service Officer at Accenture Mortgage Cadence. In this capacity, he leads the Client Service Management and Document Center teams to ensure quality service and document products tailored to individual client needs. He is responsible for prioritizing resources to ensure unparalleled client service and consistency with strategies and customer commitments, while mitigating operational risk through use of policies, guidelines, metrics, technology usage and templates. Prior to joining Mortgage Cadence, Jacob was the Quality Control Specialist – Country Home Loans at Farm Credit Services of America. There, he was responsible for developing, implementing, and continuously improving the Quality Control Program for mortgage loans and also led cross-functional workgroups to implement new regulations and determine optimal workflow for the origination process. Jacob has also served as the Compliance Operations Manager for Clayton, a due diligence firm, helping provide guidance on mortgage lending regulations to creditors and secondary market participants.