Entries by Susan Graham

Streamlining Mortgage Servicing With APIs And Digital Technology

To thrive in the highly competitive mortgage industry, mortgage servicers need to improve the borrower experience. In the J.D. Power 2019 U.S. Primary Mortgage Servicer Satisfaction Study,  mortgage servicers’ customer satisfaction scores (777 on a scale of 1 to 1000) were at the bottom of the industries studied by J.D. Power. Only health plans had a lower […]

Gaining Traction With First-Time Homebuyers

By Susan Graham

Ready Or Not, Here They Come: Changes To Freddie Mac Investor Reporting

By Susan Graham

A Closer Look At APIs

By Susan Graham

The Benefits Of APIs

By Susan Graham

The Real Customer Experience

By Susan Graham

Customer Experience Is For More Than Just Borrowers

By Susan Graham