New Digital Platform Emerges

Capsilon, a provider of cloud-based digital mortgage solutions for mortgage companies, today unveiled its vision for the future of mortgage production and servicing with the announcement of the Capsilon Digital Mortgage Platform, powered by Intelligent Process Automation.

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Nearly a decade of regulatory changes has dramatically increased the cost of mortgage production and buy-back risk, while squeezing margins from origination to sevicing. And, today’s consumer increasingly expects the mortgage process to mirror other frictionless transactions they conduct online. These industry dynamics have forced originators, loan purchasers and servicers to reevaluate their operations to reduce production costs, ensure data integrity, and provide consumers with a user experience that rivals other highly rated online transactional experiences.

Capsilon’s vision for the modern digital mortgage factory defines a new standard for an end-to-end digital experience that goes beyond just an online application to offer a data-driven digital process that streamlines the mortgage production and servicing process through artificial intelligence-driven automation. The Capsilon Point of Sale (POS) Portals, also announced today in a separate news release, are seamlessly integrated entry points to the digital mortgage factory. By integrating POS portals with the digital mortgage factory, lenders are able to elevate the customer experience throughout the entire mortgage process with increased production velocity and improved collaboration.

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The new Capsilon Digital Mortgage Platform doesn’t replace a loan origination system (LOS). Rather, it integrates with leading LOS’s and uses Intelligent Process Automation to automatically complete key steps throughout the mortgage production process, from the initial loan application to delivery to investors. Unlike Robotic Process Automation, which uses computer programs to mimic simple manual tasks, such as data entry, Intelligent Process Automation uses contextual artificial intelligence to understand which documents, data and rules are required to accomplish key tasks at every step of the mortgage production process, and automatically completes these steps. Human intervention is required only for items that fall outside of established parameters.

“UWM shares Capsilon’s vision of how the mortgage industry needs to transform,” said Mat Ishbia, President and CEO of United Wholesale Mortgage. “We’ve partnered with Capsilon for years and think their technology has been key to helping UWM become the #1 wholesale lender in America.

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“The Capsilon Digital Mortgage Platform transforms the speed, user experience, and economics of the mortgage process,” said Sanjeev Malaney, CEO of Capsilon. “By leveraging the power of the cloud and intelligent process automation, the platform automates existing mortgage production and servicing processes into a modern digital factory that offers a true end-to-end digital process that delights consumers and gives mortgage companies a disruptive economic advantage.”

Built with a rich API set, the Capsilon Digital Mortgage Platform is an open platform with a strong, and growing, ecosystem of integrated complementary technology solutions that enable lenders to build the digital mortgage factory that meets their business goals.

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Less Than 25% Of Lenders Rate LOS Compliance Functionality ‘Highly Effective’

STRATMOR Group released the September edition of its STRATMOR Insights report, with a focus on the company’s approach to measuring lender performance. While STRATMOR has always been a strong proponent of lenders using internal performance data to manage and improve their performance, according to senior partner Dr. Matt Lind, it is only by comparing peer-to-peer performance, i.e., benchmarking, that lenders will gain the most accurate and useful assessment of their competitive performance.

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“Mortgage lenders have utilized virtually the same metrics to assess performance for the past 30 years,” said Lind. “Considering how dramatically our market has changed during this time, STRATMOR felt it necessary to enhance the way lenders can measure performance versus peers. The result is a new approach, one based on a substantial lender-level data that enables lenders to place the efficacy of their operations in the context of peer performance on the same characteristics.”

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Lenders can apply STRATMOR’s new method for benchmarking production or servicing performance to virtually any traditional performance metric, from direct production margin and direct origination expense per loan to loans serviced per servicing FTE and more.

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“With common benchmarking comparisons, lenders are only able to make comparisons to the averages,” Lind continued. “This leads to statements like: ‘My direct retail origination expense per loan is $200 less than average,’ but with our new method, lenders can now determine how a value measures up or down in terms of standard deviations from the mean. The new method enables lenders to better judge performance, which is reflected in statements such as: ‘My direct retail origination expense per loan is equal to or better than 62 percent of lenders.’ The understanding gathered from statements like the latter are much more meaningful to our clients than the understanding derived from internal comparisons alone. The bottom line is that it is significantly more valuable for lenders to be able to measure against peers, rather than to simply measure against internal metrics.”

This month STRATMOR also details select findings from its 2016 LOS Technology Insight Survey (TIS), specifically, lenders’ opinions on the efficacy of functionality in their respective Loan Origination Systems (LOS). Less than 25 percent of lender participants indicated that the compliance tools in their LOS were ‘Highly Effective’ and afforded them a competitive advantage. Between 40 and 50 percent of participant lenders rated their LOS’ compliance functionality as ‘Adequately Effective.’

Additionally, STRATMOR’s TIS findings show ‘Lead Generation/Management’ as the lowest rated functionality. Only four percent of lender participants stated that their LOS provided ‘Highly Effective’ lead generation capabilities. ‘eSignature’ and ‘Product/Price/Eligibility Decision Engine’ capabilities were also among the lowest rated for effective functionality. A continued lack of functionality satisfaction in these important capability areas will most likely drive lenders to seek alternatives.

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Joe Langner Moves To Blue Sage

Joe Langner, a mortgage technology veteran and former COO at Ellie Mae, has been named CEO of Blue Sage, developers of the mortgage industry’s first browser-based, end-to-end digital lending platform. Langner will be responsible for implementing the company’s strategic vision and establishing Blue Sage as the industry’s platform of choice for lenders seeking to provide every borrower a fast, efficient and unique mortgage experience.

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Langner has more than 25 years of executive experience in the financial services and software industries. A former COO, executive vice president and chief sales officer at Ellie Mae, Langner played a significant role in Ellie Mae’s initial public offering and helped transform Encompass, the company’s loan origination software (LOS), into an industry leader. Most recently, he served as president of PC Lender, a provider of SAAS mortgage lending solutions. Langner’s previous roles include general manager and executive vice president for Sage Inc., a leading, global ERP & CRM provider, and senior vice president at Dun & Bradstreet, where he oversaw the expansion of the company’s brand into the small business market.

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Blue Sage is a complete end-to-end digital lending platform built with the mortgage consumer experience in mind. A browser-based system with consumer-facing desktop and mobile applications, Blue Sage handles product pricing, underwriting and decision-making from the point-of-sale stage all the way to the closing and funding of the loan. Blue Sage enables direct lenders, retail lenders, wholesale lenders and correspondent lenders to increase capture rates, lower costs, ensure compliance and differentiate themselves by creating a modern, digital consumer experience.

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“Given Blue Sage’s recent growth, we needed a veteran mortgage technology leader who understood the challenges today’s lenders face and the demands of today’s mortgage consumer,” said Carmine Cacciavillani, founder and chairman of Blue Sage. “Joe has superior knowledge of the mortgage lending landscape and has successfully helped countless lenders adopt technology to improve efficiency and compliance. I can think of no one more equipped to take Blue Sage to the next level and revolutionize the way mortgages are produced.”

“Today’s mortgage lenders are at a crossroads, as very few are equipped with the type of all-in-one technology that allows them to truly give consumers the borrowing experience they are seeking,” said Langner. “Blue Sage has literally reinvented mortgage production, allowing borrowers and lenders to seamlessly collaborate and create a fast, intuitive digital mortgage process.  I joined Blue Sage because I know what lenders need from a technology solution, and Blue Sage is it.”

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loanDepot Helps Those Impacted By Hurricanes

loanDepot, announced its plans to help families impacted by flooding and damage from hurricanes Harvey and Irma by introducing a FHA-203(h) product for those who need to rebuild or repair a destroyed or damaged home as well as for those needing to buy a replacement home.

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This FHA-203(h) Mortgage Insurance for Disaster Victims product is specifically designed to help those within Presidentially-declared major disaster areas (PDMDA) in urgent need of home repairs, a full rebuild, or to purchase a new home. The 203(h) product guidelines may allow loanDepot to disregard any late payments that were the result of the destroyed or damaged property in specific PDMDA areas. Additionally, it provides more flexibility on documentation of employment, assets and liabilities in cases where records were destroyed by the disaster.

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“Due to the scope and severity of the disasters, we felt it necessary and important to help families get back into homes as quickly as possible,” said Anthony Hsieh, loanDepot CEO and Chairman. “When I visited Texas and Florida and saw the devastation with my own eyes, I immediately knew that we needed to act quickly to support families in need. Not only have we donated to the American Red Cross and supported local diaper banks, but we’re using our expertise to help homeowners navigate the system so repairing, rebuilding or purchasing of homes can happen quickly to ensure a more rapid recovery allowing homeowners to rest easier.”

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For those needing repairs, the FHA-203(h) product can cover repairs such as:

>>Repair/replacement of roofs, flooring, gutters

>>Repair/replacement of existing plumbing and electrical systems

>>Painting (both interior and exterior)

>>Purchase and installation of major appliances such as stoves, refrigerators, washer/dryers, dishwashers and microwaves.

>>Accessibility improvements for persons with disabilities

>>Basement waterproofing

>>Window/door replacement and exterior wall re-siding

>>Other repairs to make the home safe and livable

For those renters or owners who need to purchase a new home, FHA-203(h) allows for a zero-dollar down payment if their current home was damaged or destroyed. Existing homeowners will need to document sufficient insurance coverage to pay off the existing mortgage of their damaged/destroyed home.

Eligibility may require a credit score threshold as well as the demonstration of on-time credit obligation payments for the 12 months prior to the disaster. 203(h) loans need to be initiated within a year of the disaster and to qualify, previous homes both owned or rented must have been located in a PDMDA and either destroyed or damaged to such an extent that reconstruction or replacement is necessary.

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IMM, Wacom Deliver eSignature Capture Devices

IMM, a source of eSignature and eTransaction Management for financial institutions, and Wacom, a provider of electronic signature hardware, announced a joint agreement to provide next-generation electronic signature-capable displays for financial institutions. IMM’s advanced, enterprise wide eSignature platform, IMM eSign, is now integrated with Wacom’s pen-display devices. The new integrated signature displays were officially launched this week during the FISERV Fall Forum conference in New Orleans.

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The integrated signature displays (models: DTH-1152, DTU-1141 and DTU-1031X) feature vibrant, high resolution screens, allowing customers to view entire documents, complete required fields and/or provide missing information, and then electronically sign the documents all on one screen. Featuring advanced pen technology, the signature displays provides a more realistic, engaging customer experience. Using the pen, customers can annotate, fill-out and sign documents, with the same ease of pen on paper. The DTH-1152 also includes responsive multi-touch screen that allows customers to scroll, pan or zoom to easily navigate within documents.

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“Like IMM, we are committed to helping financial institutions leverage technology to provide a richer customer experience,” said Larry Torri, senior sales director, Americas, Wacom. “We’ve developed a signature display that leverages proven security measures, eliminates manual, paper-based processes and provides a robust user interface that is simple to use for both the financial institution and the consumer.”

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Using the new integrated signature capture devices, financial institutions can efficiently process end-to-end paperless transactions, streamlining both front and back-end operations, as well as enhance the in-branch customer experience. Transactions are securely processed using advanced encryption. Additionally, for enhanced security measures, the signature display relies on a USB connection (does not require a wifi connection) and functions as an external monitor, so there is no local storage.

“Transforming the branch to provide customers a more modern, technology-driven experience is a top priority at most financial institutions,” said Nish Shah, chief technology officer for IMM. “Moving to a digital environment not only drives down costs and streamlines processes, but it also enhances compliance and security, while providing a far superior customer experience.”

IMM’s eSign platform easily integrates with a financial institution’s existing business applications including core, lending, account opening and ECM/Imaging systems.

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StreamLoan Integrates Mobile-First Digital Application With LOS

LendingQB (LQB), a provider of lean lending loan origination software in collaboration with San Francisco-based StreamLoan, the mobile-first Point-of-Sale (POS) platform, have come to market with a new solution to provide lenders with a fully automated digital system, creating a best-in-class lender, borrower, and real estate agent experience.

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As a result of this integration, borrowers, loan officers, lender support teams, and real estate agents are empowered to start and manage a 1003 application and loan file, automate the collection of financial documents, share the financial needs list and underwriting conditions, review, approve, and push documents directly into LQB, and collaborate using chat in real-time across mobile and desktop platforms – driving speed, education, communication, and accuracy into the home purchase process.

There are many “mobile friendly” applications on the market, however they fall short in delivering the native mobile app experience customers expect and demand. StreamLoan offers native iOS and Android while delivering a responsive web to cover desktop, laptop, and tablet users.

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This is a first-of-its-kind integration between an LOS and a POS. “Pronto by StreamLoan addresses the emotional friction created in the home buying process with a higher level of communication and transparency with our borrowers,” said Jason Madiedo, President and Chief Executive Officer of Alterra Home Loans. “Our loan officers & their teams can now service their clients with Pronto, while utilizing the full potential of LQB.  This integration allows us to get back to the human side of lending, which is what our industry has been waiting for.  It would have required us licensing products from several software vendors, integrating them, to even come close to what the StreamLoan platform delivers.”

“Lenders must deliver the best customer experience to compete.  Further, our customers can close more loans in less time with fewer resources,” said Stephen Bulfer, CEO and co-founder of StreamLoan.  “There is a reason the average cost of manufacturing a mortgage is almost $8800 today.  Through our partnership with LendingQB, lenders gain efficiencies in their lending processes, create consistent processes, and are equipped to grow their business,” Bulfer continued.

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LQB’s platform provides mortgage lenders with a holistic model for optimizing business performance. The core LendingQB LOS is a fully web browser-based system that manages the entire mortgage lending process intuitively and efficiently. StreamLoan Mobile Office extends this capability to lenders, further expediting the origination process and allowing interaction with borrowers and other parties to the loan.

“Every lender faces a unique business challenge that can be addressed with the proper technology,” said Tim Nguyen, President at LendingQB. “With a configurable LOS like LendingQB, lenders can streamline their processes to create operational efficiency. By integrating our advanced technology directly with StreamLoan, loan officers are now equipped to process more applications in a consolidated manner, while also creating a more transparent experience for the borrower and the referring real estate agent.”

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LenderLive Names Bill Maw As Chief Financial Officer

LenderLive Holdings, Inc., a mortgage services provider, announced today that Bill Maw has joined the company as its Chief Financial Officer.

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Mr. Maw joins LenderLive with more than two decades of financial experience. Prior to joining LenderLive, he was the Chief Financial Officer of Liquidnet Holdings, Inc., for more than a decade. Liquidnet is a financial technology company that facilitates equities and fixed income trading for the world’s leading asset management firms in 45 markets. During his tenure at Liquidnet, Mr. Maw was responsible for all aspects of finance for the company, led the company’s capital raising process and oversaw acquisitions. In addition, Mr. Maw was also responsible for forecasts, analysis and reporting of business performance, and preparation of board material.

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Before Liquidnet, Mr. Maw held a series of senior finance positions at General Electric including Manager of Financial Planning and Analysis at GE Equipment Services, Controller & Head of the Transaction Advisory Group at GE Capital Aviation Services, and Controller at GE Global Consumer Finance.  He also spent two years in the Technology Group at GE Equity, where he was involved in originating and managing equity investments. Prior to GE, Mr. Maw spent more than 10 years in public accounting.

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Mr. Maw is a board member and chair of the Audit Committee of PYXERA Global, an international NGO. He is also a member of the Advisory Board for the Massachusetts Institute of Technology IDEAS Global Challenge.

“Bill is a seasoned financial services veteran with deep industry knowledge in financial management, operational improvement, leadership and business development,” said Rob Clements, chairman, and CEO of LenderLive. “He is an exceptional choice to lead the LenderLive finance and accounting teams. I am confident his addition to the team will better position us in the market as we continue to grow and evolve.”

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LERETA University Offers Virtual Tax Service Training

LERETA, a national real estate tax and flood service provider, has created LERETA University, a web-based training platform to support and assist servicers in navigating in-depth tax servicing information.

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LERETA University is virtually led by instructors who assist servicers and their staff in real estate-specific tax servicing. Accessed through LERETAnet, the company’s existing hub and customer information portal, the LERETA University platform serves as an extension of on-site training and is focused on helping companies avoid risks that are caused by common mistakes and oversights. Inaccuracies in real estate tax servicing have the potential of costing servicers in penalties, interest and property loss not to mention having a negative effect on borrowers.

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“Training is particularly critical for staff in these roles due to the function’s inherent risk,” said Jonnine Eras, vice president of client relations at LERETA. “Tax servicing is an intricate and specialized function that requires employees to have thorough and specific knowledge. LERETA is in a position to share our resources to better equip our customers and their staff with knowledge, understanding and skill that can protect them against possible risk.”

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Since 1986, LERETA has provided a full suite of national real estate tax services for residential and commercial loans, including automated online research and certification, tax bill processing, a suite of delinquent tax services and customized tax outsourcing service programs. In addition, LERETA provides real-time flood zone determination services that include flexible levels of service based on customers’ needs.

“Sharing our resources in this area is just another way that LERETA is redefining what tax service means and what servicers should expect from their partners,” John Walsh, CEO of LERETA, added. “Our innovative technologies and dedicated team of real estate tax and flood service professionals provide our customers with the service and ongoing support they need to succeed.”

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Secretary Of State Approves New Electronic Notary Solution Provider

The Office of Secretary of State Mark Martin has announced the addition of Pavaso, Inc. as an electronic notary (eNotary) solution provider for Arkansas. Pavaso is a digital closing platform that brings together homebuyers, mortgage lenders, real estate agents and title companies in one seamless collaborative portal to deliver a better closing experience for everyone.

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Nancy Pratt, Pavaso Vice President for Partner Relations and Government Affairs, said, “We are excited and enthused to be approved to provide eNotarization in the great state of Arkansas!  Homebuyers, Lenders and Settlement providers will all have an improved and outstanding mortgage eClosing experience because of Arkansas’s focus and support of the digital transformation!”

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The Arkansas Secretary of State’s Office has been commissioning eNotaries in Arkansas since 2013. Arkansas’ eNotary program strives to improve the efficiency of the notarization process by increasing notarization options, reducing paper waste and providing highly secure authentication and storage options for Arkansans’ legal documents.

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“Electronic notarization & e-closings will revolutionize the real estate and mortgage industries. This technology will change the way people conduct business. We are pleased to welcome another solution provider option as Arkansas’ nationally recognized eNotary program continues to grow,” said Secretary Martin.

Pavaso joins previously approved eNotary solutions providers DocVerify, World Wide Notary, and Corporation Service Company.

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Radian Integrates With Path To Offer MI

PathSoftware’s  Path LOS is now integrated with Radian Guaranty Inc., the mortgage insurance (MI) subsidiary of Radian Group Inc.

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This direct connect integration allows Path users to obtain rate quotes and order MI on both a delegated and non-delegated basis, and submit documents without leaving their LOS. MI premiums are also auto-populated into the appropriate fields in Path to help streamline the MI ordering process, improving efficiency and productivity.

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“We’re proud to partner with a forward-looking loan origination platform like Path to make it even easier for lenders to do business with us,” said Brien McMahon, chief franchise officer at Radian. “This integration enables us to deliver real-time quotes and simplify the MI ordering process for current and prospective customers.”

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Path was designed to simplify and streamline mid- to enterprise-level, multi-channel loan origination. As a portal with a single point of entry, all loan data, lock data, products, pricing, automated underwriting system findings, loan estimate and closing disclosure documents emanate and are reconciled within one system. In addition, the LOS’s configurable workflows, with role-based functionality, provide visibility into every loan at every stage—so financial institutions can ensure their business rules are followed.

“Direct integrations with our partners are essential to streamlining the mortgage origination process for our customers,” said Doug Mitchell, director of sales and support at PathSoftware. “By partnering with Radian, our clients can now easily order MI directly from one of the nation’s top providers.”

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