We’re not necessarily looking to break technology news, but we are looking to put it all into greater context for you. Right now we’re hearing:

Loan Quality Corrects

ACES Risk Management (ARMCO), a provider of enterprise financial risk management solutions, announced the release of the quarterly ARMCO Mortgage QC Trends Report. The latest report covers first quarter (Q1) 2019 and provides loan quality findings for mortgages reviewed by ACES Audit Technology. 


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The Q1 2019 ARMCO Mortgage QC Industry Trends Report is based on nationwide post-closing quality control loan data from over 90,000 unique loans selected for random full-file reviews, as was captured by the company’s ACES Analytics benchmarking software. Defects listed in the report are categorized using the Fannie Mae loan defect taxonomy.


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“Refi-dominant markets can have a positive impact on defect rates,” said Phil McCall, president of ARMCO. “But when volume goes up, individual workloads increase, turn times extend and mistakes tend to increase. Lenders who leverage technology wisely scale much better and expose themselves to fewer losses as a result.”


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ARMCO Mortgage QC Industry Trends Reports are available for download, free of charge, at https://www.armco.us/learn/reports.


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“Q1 2019 revealed the loan quality correction we anticipated after Q4 2018, but while there are many positives related to the overall market’s upturn, we saw an increase in defects related to key underwriting and eligibility functions,” said Nick Volpe, chief strategy officer for ARMCO. “This continues a trend that persisted the entirety of 2018. Lenders shouldn’t take this lightly.” 

The report’s noteworthy findings include:

>>The critical defect rate fell 6%, from 1.93% in Q4 2018 to 1.82% in Q1 2019  

>>Defects related to core underwriting and eligibility functions continued to increase, with more defects attributed to Income/Employment than any other category

>>Critical defects attributed to missing, expired and/or incorrect documentation continued to be volatile (24% in Q3 2018, 16% in Q4 2018, and 24% in Q1 2019) and noted a substantial increase from the prior quarter

>>Compliance-related critical defects fell to their lowest level since Q1 2016, likely the result of greater lender investment in compliance technologies 

>>Defects related to Property and Appraisal increased noticeably from the previous quarter but remained low overall

>>Government-insured loans accounted for a slightly higher share of all loans in the benchmark with FHA, VA and USDA loans comprising 41% of all loans reviewed

Dramatically Improving Mortgage Underwriting Productivity

SLK Global Solutions, a business transformation enterprise offering technology platforms and solutions for the mortgage and financial services industry, has achieved a new benchmark of success with its latest offering, LoanAccel,  an origination support solution that helps underwriters provide conditional approvals within hours.  


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With an average of just 1.76 touches for a loan application, LoanAccel helped a leading U.S. lender achieve a 16-day clear-to-close average and an overall 67 percent increase in underwriting efficiency, company officials said. LoanAccel also helped the client significantly improve borrower satisfaction levels, boost productivity and reduce costs.


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LoanAccel works with the lender’s current loan origination system (LOS). The methodology and automation within LoanAccel reengineers the conventional origination process flow, making it more proactive, predictive and fast. It uses this automation and process excellence to help originators, processors, and underwriters drive greater productivity and efficiency.


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One of the biggest advantages of LoanAccel is expediting the underwriter’s conditional approval process by making sure a decision-ready loan file is submitted to underwriting in less than 48 hours. The LoanAccel team supports requirement gathering for the lender and the lender’s automated underwriting system, making sure that a lender’s most critical resource, the underwriter, can approve loans in fewer than two touches on average, regardless of loan application types. In addition, LoanAccel enables loan processors to only work on conditionally approved files, freeing them from many tedious administrative activities and improving the employee experience.


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“It’s amazing.  We’ve seen 67 percent increase in underwriting efficiency for one of our clients,” said SLK Global Senior Vice President – Mortgage Nate Johnson. “Lenders today face heightened competition fueled by new business models, limited housing inventory, and volatile market conditions. This is compounded by a time-consuming, friction-filled, and an expensive origination process. And let’s not forget rising borrower expectations. LoanAccel strikes the perfect balance between organizational goals and market demands. By adding technology to critical origination processes, LoanAccel increases productivity, cuts cycle time and reduces costs, but without changes to the lender’s LOS technology platform.”

“However, we do understand that technology alone is not the answer to a successful mortgage experience,” Johnson said. “With LoanAccel, several parts of the process are strengthened with real time communication workflows to help loan officers and processors communicate faster with borrowers.”

“LoanAccel acts as a catalyst to a lender’s overall growth,” said SLK Global Solutions America President Alok Datta. “It does much more than just improve operational cycle time. For example, LoanAccel has improved a lender’s pull through to 17.6 percent higher than industry averages and reduced the time to fund substantially.”

“We as an organization are committed towards driving measurable business outcomes to our clients,” Datta added. “LoanAccel has further strengthened our motive. We are extremely happy about LoanAccel’s recent achievement and are confident that this solution will produce the competitive edge that lenders seek today.”

MBA Releases 2019 Mid-Year Commercial/Multifamily Servicer Rankings

The Mortgage Bankers Association (MBA) released its mid-year rankings of commercial and multifamily mortgage servicers’ volumes as of June 30, 2019. At the top of the list of firms is Wells Fargo Bank, N.A., with $681.8 billion in master and primary servicing, followed by PNC Real Estate/Midland Loan Services  ($655.2 billion), KeyBank National Association ($273.1 billion), Berkadia Commercial Mortgage LLC  ($268.4 billion), and CBRE Loan Services ($208.3 billion).


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Among servicers with retained or purchased servicing of U.S. mortgaged, income-producing properties, Wells Fargo, PNC/Midland and KeyBank are the largest primary and master servicers for CMBS, CDO or other ABS loans; PGIM Real Estate Finance is the largest for credit company, pension funds, REITs, and investment fund loans; Wells Fargo, Walker & Dunlop, and Berkadia are the largest for Fannie Mae loans; and Wells Fargo and KeyBank are the largest for Freddie Mac loans. ORIX Real Estate Capital, Walker & Dunlop and Berkadia are the largest for FHA & Ginnie Mae loans; HFF LP, a JLL Company, NorthMarq, and CBRE are tops for life insurance company loans; and Wells Fargo is the largest for loans held in warehouse. PNC and Wells Fargo are the largest named special servicers.


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Wells Fargo, PNC/Midland, and MetLife are the top servicers for loans held in own portfolio through the first half of 2019.

PNC and Berkadia are the top fee-for-service primary and master servicers of U.S. mortgaged, income producing properties; Wells Fargo and Trimont rank as the top master and primary servicers of other types of commercial real estate related assets located in the United States; and Situs and CBRE are the top primary and master servicers of non-US CRE-related assets.


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A primary servicer is generally responsible for collecting loan payments from borrowers, performing property inspections and other property-related activities. A master servicer is typically responsible for collecting cash and data from primary servicers and then providing that cash and data, through trustees, to investors. Unless otherwise noted, MBA tabulations that combine different roles do not double-count loans for which a single servicer performs multiple roles. The tabulations can and do double-count across servicers’ loans for which multiple servicers each fulfill a role.


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Specific breakouts in the MBA survey include:

  • Total Primary and Master Servicing;
  • U.S. Mortgaged, Income-Producing Properties, Loans Held in Own Portfolio, Total;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Total;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, CMBS,  CDO or other ABS loans;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Commercial Bank and Savings Institution Loans;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Credit Company, Pension Funds, REITs, and Investment Funds Loans;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Fannie Mae;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Freddie Mac;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Federal Housing Administration (FHA) and Ginnie Mae;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Life Insurance Companies;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Primary & Master, Loans Held in Warehouse;
  • U.S. Mortgaged, Income-Producing Properties, Retained or Purchased Servicing, Named Special Total;
  • U.S. Mortgaged, Income-Producing Properties, Other Fee-For-Service, Primary and Master, Total;
  • U.S. Other CRE-Related Assets, Primary and Master, Total; and
  • Non-U.S. Total, Primary and Master, Total.

The report includes a ranking of more than 100 master and primary servicers. 

New 2019 Cybercrime Report Tracks Growing Threat

LexisNexis Risk Solutions released its Cybercrime Report providing a comprehensive view into the shifting global fraud landscape from January 2019 through June 2019. During this period, the LexisNexis Digital Identity Network recorded 16.4 billion transactions, of which 277 million were human-initiated attacks, a 13% increase over the second half of 2018.


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The report highlights a shift toward networked, cross-organizational and cross-industry fraud, and gives insight into the evolution of bot attacks targeting new accounts in media and e-commerce. 

Key Findings from the LexisNexis Risk Solutions Cybercrime Report:

Networked Cybercrime – Cybercrime networks emerge when digital identities are associated with confirmed fraud attempts across more than one organization in the Digital Identity Network. Organizations within the same industry, particularly banking, lending and stock brokerage, are most acutely affected. The new report details an example of how the Digital Identity Network tracked one fraudster across three industries and six different organizations (several financial services organizations, a media streaming company and a credit reporting agency) as the fraudster attempted to create new accounts, initiate repeated login attempts and make fraudulent payments in an effort to monetize stolen credentials, launder money and abuse bonus incentives. 


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Bot Attacks– Fraudsters have shifted bot attacks to target new account creation transactions, which is the only transaction use case which recorded a growth in attacks during the first half of the year. Fraudsters are using these new account creation attempts to test, validate and build online identities for financial gain. Within media, for example, bot attacks targeting new account creations saw a 65% increase in just six months; The Digital Identity Network revealed a number of bonus abuse attempts where fraudsters attempted to sign up for a number of new accounts in order to capitalize on free trials and streaming bonuses to sell for profit. E-commerce companies also saw bot attacks on new account creations increase 305% and were most prevalent in online marketplaces, virtual gift card companies and ridesharing sites. 


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Mobile App Registration – While mobile continues to prove more secure than desktop, fraudsters are seeing new mobile account creations and app registrations as opportunities to intercept one-time passcodes to fraudulently register mobile apps. This provides fraudsters with a wealth of personal information and bank account access. Globally, attacks on mobile apps rose 148% in six months and are skewed towards media organizations, particularly social media and gaming/gambling organizations, where bad actors register for new player bonuses to sell for profit. 


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“Fraudsters no longer operate in silos, they are attacking across industries and organizations,” said Rebekah Moody, director of fraud and identity at LexisNexis Risk Solutions. “As seen by a detailed example in the report, one fraudster can carry out a large number of transactions against a series of global organizations using a single mobile device. 

“In the end, corporations benefit the most when fraud defense platforms include a multilayered approach that comprise digital identity intelligence, physical identity and authentication capabilities,” continued Moody. “This approach, when executable in near real-time and touching the entire customer journey, extends beyond detecting complex fraud – it also allows for more streamlined regulatory compliance processes and reduces friction across the customer experience.”

Companies Integrate To Streamline And Improve The Closing Process

Vantage Point Title (Vantage Point) has integrated the Collaboration Center solution from Mortgage Cadence, an Accenture (NYSE: ACN) company, to automate the exchange of information throughout the real-estate closing process for all Mortgage Cadence clients. 


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The Mortgage Cadence Collaboration Center helps to solve two critical issues within the closing process: the pervasive disconnect between lenders and title/settlement companies, and an industry-wide need for increased automation.


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Connecting all parties in the transaction — mortgage lenders, title and settlement agents, real estate professionals and others — the platform automates processes, facilitates the exchange of documents and data, and provides real-time messaging, all within a secure environment that all parties can trust. And by reducing the number of touch points required for each loan, the platform helps to shorten the time-to-close and drive down the cost-to-close — which has become increasingly important for lenders, borrowers and third-party providers.


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It also functions within Vantage Point’s native title production system via API integration, eliminating the need for Vantage Point to go off platform.


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“Collaboration Center is a competitive differentiator for us and for Mortgage Cadence clients,” said Robert Jackson, CEO at Vantage Point. “By putting all the necessary information in a title transaction in one place and automatically identifying version changes, it greatly reduces the amount of manual work required from our team, increases document accuracy, and helps us get the borrower to the closing table more quickly.”

Bryan Ireton, managing director for Mortgage Cadence, Accenture, said, “The industry has long needed a solution that securely connects, automates and simplifies the closing process. We’re pleased that Vantage Point recognized this need and chose to invest in our comprehensive solution.” 

Mortgage Applications Decrease In Latest MBA Weekly Survey

Mortgage applications decreased 6.2 percent from one week earlier, according to data from the Mortgage Bankers Association’s (MBA) Weekly Mortgage Applications Survey for the week ending August 23, 2019.

The Market Composite Index, a measure of mortgage loan application volume, decreased 6.2 percent on a seasonally adjusted basis from one week earlier. On an unadjusted basis, the Index decreased 7 percent compared with the previous week. The Refinance Index decreased 8 percent from the previous week and was 167 percent higher than the same week one year ago. The seasonally adjusted Purchase Index decreased 4 percent from one week earlier. The unadjusted Purchase Index decreased 6 percent compared with the previous week and was 2 percent higher than the same week one year ago.


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“U.S. Treasury yields were volatile over the course of the week, as the ongoing trade dispute between the U.S. and China continued to generate uncertainty among investors. Rates increased for the first time since the week of July 12, but were still 80 basis points lower than the beginning of the year,” said Joel Kan, MBA’s Associate Vice President of Economic and Industry Forecasting. “With rates edging higher, refinances and purchase applications fell, at 8 percent and 6 percent, respectively.”


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Added Kan, “Purchase applications were still up around 2 percent year-over-year, but the drop in rates this summer have not yet led to a significant boost in activity. Uncertainty over the near-term economic outlook and low supply continue to be the predominant headwinds for prospective homebuyers.”


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The refinance share of mortgage activity decreased to 62.4 percent of total applications from 62.7 percent the previous week. The adjustable-rate mortgage (ARM) share of activity decreased to 6.1 percent of total applications.


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The FHA share of total applications increased to 10.5 percent from 9.7 percent the week prior. The VA share of total applications decreased to 9.9 percent from 11.6 percent the week prior. The USDA share of total applications remained unchanged from 0.5 percent the week prior.

The average contract interest rate for 30-year fixed-rate mortgages with conforming loan balances ($484,350 or less) increased to 3.94 percent from 3.90 percent, with points increasing to 0.38 from 0.35 (including the origination fee) for 80 percent loan-to-value ratio (LTV) loans. The effective rate increased from last week.

The average contract interest rate for 30-year fixed-rate mortgages with jumbo loan balances (greater than $484,350) increased to 3.89 percent from 3.88 percent, with points increasing to 0.26 from 0.24 (including the origination fee) for 80 percent LTV loans. The effective rate increased from last week.

The average contract interest rate for 30-year fixed-rate mortgages backed by the FHA decreased to 3.80 percent from 3.87 percent, with points increasing to 0.33 from 0.32 (including the origination fee) for 80 percent LTV loans. The effective rate decreased from last week.

The average contract interest rate for 15-year fixed-rate mortgages increased to 3.31 percent from 3.30 percent, with points remaining unchanged at 0.33 (including the origination fee) for 80 percent LTV loans. The effective rate increased from last week.

The average contract interest rate for 5/1 ARMs increased to 3.42 percent from 3.35 percent, with points decreasing to 0.39 from 0.41 (including the origination fee) for 80 percent LTV loans. The effective rate increased from last week.

As Rates Decrease, Refinances Tick Up

According to the July Origination Insight Report from Ellie Mae, the 30-year note rate dropped for the seventh straight month to 4.18 percent, down from 4.40 percent in June. The dramatic drop in interest rates month-over-month has led to a significant increase in refinances. In July, refinances accounted for 38 percent of all loans, up from 31 percent the month prior. Purchase percentages dropped to 62 percent of all loans, down from 69 percent in June.  


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Closing rates also continued to rise to a new high with the closing rate on all loans at 77.0 percent, up from 76.8 percent in June. Closing rates on purchases increased to 79.3 percent in July, up from 78.8 percent in June, while closing rates on refinances dropped slightly to 72.9 percent in July, down from 73.4 percent the month prior.


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Other statistics of note in July included:

  • The time to close all loans held steady at 42 days in July. The time to close a refinance loan increased to 40 days, up from 38 the month prior, while the time to close a purchase loan dropped from 45 days in June to 43 days in July. 
  • The percentage of Adjustable Rate Mortgages (ARMs) decreased to 5.7 percent, down from 6.3 percent in June.
  • Average FICO scores held at 731 for the second consecutive month.

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“Shrewd homeowners are locking in lower interest rates which has driven the spike in refinance activity in July,” said Jonathan Corr, president and CEO of Ellie Mae. “And with the Federal Reserve cutting rates further, we expect to see continued activity as homebuyers are able to stretch their dollar and enter the market.”


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The Origination Insight Report mines data from a robust sampling of approximately 80 percent of all mortgage applications that were initiated on the Encompass all-in-one mortgage management solution. Ellie Mae believes the Origination Insight Report is a strong proxy of the underwriting standards employed by lenders across the country.

FirstClose’s SMART Select Delivers Title Intelligence Logic

FirstClose, a Fintech company with a technology platform that delivers best-in-class property data and intelligence to banks, credit unions, and mortgage companies nationwide, has released SMART Select for Title Search Reports and O&E Reports.


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SMART Select uses intelligence logic to automatically select the title vendor with the best service, best price, and best turn-time for each financial institution’s unique lending footprint. This exciting new technology chooses from six approved and vetted national title vendors to deliver title search reports.


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In today’s fast paced and ever-changing mortgage market, lenders are faced with rising cost to originate loans, which is impacting their bottom line. This is especially true when trying to handle vendor due diligence and select the right title vendor for your business. Many factors need to be taken into consideration, such as service levels, pricing, and turn times.


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What happens when a lender’s current title provider doesn’t meet their level of expectation in any of these areas? Do they have the time and resources to begin a new selection process or do they just settle for inferior service levels or higher prices? Lenders no longer have to settle. FirstClose SMART Select instantly eliminates lenders’ title vendor selection headaches with the introduction of SMART Select.


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“Think of SMART Select like cellular coverage,” says Corey Smith, Chief Product Officer at FirstClose, why choose only one provider when you can have the top 6 cell phone providers all under one plan, you’d have the best possible coverage everywhere you go. That’s the essence of SMART Select, it delivers the best coverage, pricing and turn-time for each customer.”

SMART Select can be enabled as a single product or as a cascade from the FirstClose Instant Property Report when coverage is limited.

· Single Order: If a user orders a SMART Select Property Report, the system will look at the county and select the best provider out of the pool.

· Instant Property Report: If the Instant Property Report has limited coverage, the system will cascade to the SMART Select technology and automatically select the best provider in that county.

Why only work with one vendor that may only be strong in certain footprints but not in others? SMART Select does the choosing for the lender. FirstClose can guarantee the best possible service based on the footprint. SMART Select will also shield lenders from rising industry costs. If a provider decides to raise rates, the pool of providers will be updated accordingly and not select the higher priced provider.

STRATMOR: Online Testimonials Are More Valuable To Lenders In The Middle Of The Sales Process Than At The Start

As the competition for the mortgage borrower’s business continues, a growing number of lenders are looking to online testimonials to help bring in sales. According to the August Insights Report from mortgage advisory firm STRATMOR Group, testimonials don’t always lead to the coveted borrower referral.


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Data from STRATMOR’s MortgageSAT Borrower Satisfaction Program of more than 150,000 borrowers over the last 18 months shows that 83 percent of borrowers said they were likely to recommend a lender. Of that 83 percent, 70 percent said they were likely to comment on social media. If testimonials had a one-to-one correlation to referrals, then one of every two loans should produce a referral, when in fact, according to STRATMOR data, only roughly 14 percent, or one out of every seven borrowers, generates an actual referral.


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“The data clearly indicates that there is not a one-to-one relationship between collecting an online testimonial – positive comments on social media – and receiving a referral,” says MortgageSAT Director Mike Seminari. “In fact, our data shows that less than two percent of borrowers say they discovered their lender (or loan officer) by means of an online testimonial search. Instead, 95 percent of borrowers who searched for testimonials online already knew who they were searching for, whether because of a referral or an existing relationship with the lender or loan officer.”


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Referrals can come from a variety of sources: real estate agents, financial planners, friends, relatives, co-workers, builders, or other acquaintances. All of these referral sources share a common thread–they are all, on at least some level, trusted advisors. “The home-buying process is such a substantial financial event, and because most borrowers are confused about the ins and outs of the process, it’s natural for them to lean on the wisdom of others,” says Seminari. “With so many lender and product choices and no easy way to sift through them, tapping a trusted friend, colleague or professional advisor can help to quickly narrow the field and make the decision more manageable.”


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Seminari suggests that instead of focusing on testimonials, lenders instead work to create “raving fans” – borrowers who are so pleased with their mortgage loan experience that they sing the lender’s praises to anyone who will listen. “Companies are built, and revenues are grown upon a base of ‘raving fans,'” says Seminari. “Word-of-mouth referrals are most often made by these delighted customers, which suggests that they are the true impetus to the loan process and sit at the top of the sales funnel. Testimonials have their greatest influence on a potential buyer after that buyer has been referred by a raving fan and is ready to read what others are saying about the lender online.”

In a second article in the report, STRATMOR Senior Partner Nicole Yung provides data from the recently completed Digital Innovations Survey from the 2019 Technology Insight Study. For the third year in a row, ‘increased borrower satisfaction” topped the list of lenders’ perceived benefits of digital technology. In recent years the mortgage industry has taken steps to modernize its technology offers in a way that empowers borrowers, and according to the article, more than 70 percent of lenders report some level of live digital capabilities. The upward trend in capabilities from 2017 to 2019 is most noteworthy in the increase in lenders offering a dynamic application, from 29 percent in 2017 to 74 percent in 2019.

Peoples Mortgage Goes Digital

Arizona-based Peoples Mortgage selected Maxwell as their technology partner to streamline the mortgage lending process and provide a relationship-driven digital mortgage experience for the hundreds of loan officers and thousands of borrowers served by Peoples Mortgage in branch offices spanning 30 states.


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“As the status quo shifts and a seamless, digital borrower experience becomes more of a prerequisite than a preference, we knew we wanted both enterprise-grade digital mortgage technology and a true partner that could grow with us,” said Garrett Helminski SVP, Peoples Mortgage. “Maxwell, like Peoples, understands the growing importance of intuitive design and user experience for enduring success in this increasingly complex market. We evaluated 10 providers but, in the end, we knew that Maxwell would be the best digital mortgage partner to expand our ability to resonate with our loan officers, borrowers and lending partners” 


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Maxwell’s digital mortgage platform empowers mortgage lenders across the nation with a modern digital workspace that digitizes and automates the lending experience, integrating with thousands of financial institutions and leading mortgage technology providers to streamline the lending process and offer a hassle-free experience for every borrower on any device.


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“Maxwell is growing at a breakneck pace, but the trajectory of our growth is intrinsically guided by the velocity of our partnerships,” said John Paasonen, co-founder and CEO, Maxwell. “Each partnership is entirely unique. We have the rigor and flexibility to tailor the lending experience to the singular needs of their team and the borrowers they serve, and Peoples recognized how valuable that will be to empower their team and sharpen their competitive edge with borrowers.” Recently named a winner of HW’s Tech 100for the third straight year, on the heels of receiving Progress in Lending’s Innovation Award, Maxwell leverages proprietary algorithms built on its network of data providers across loans to enable lenders to accelerate the mortgage lending process from application to underwriting so loan officers can focus on the human relationship at the center of the mortgage journey. Today, hundreds of lenders across the United States use Maxwell to originate nearly $2 billion in mortgage loans each month at a closing rate 45 percent faster than the national average.


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Maxwell empowers mortgage lenders to be more connected, productive and successful by intelligently automating their workflow with homebuyers and real estate agents. The platform is used by hundreds of mortgage lenders, banks and credit unions nationwide to serve their customers. Founded in 2015, Maxwell is a member of the Mortgage Bankers Association and is proud to be built in Denver, Colorado.

Peoples Mortgage opened its doors in Arizona in 1998 with the mission of offering competitive real estate financing with unmatched service. This straightforward approach has given Peoples a solid reputation in the industry and paved the way to expand nationally. Currently Peoples is licensed to offer home financing in 35 states. They are committed to providing exceptional customer service via constant communication, offering an extensive product list with competitive pricing and an easy and efficient loan process. Through the ups and downs of the real estate industry, Peoples has maintained a solid foundation and kept responsible lending practices. Therefore, they have been able to help tens of thousands of customers in a time when many lenders could not. Today, the Peoples family has grown to over 500 elite team members in 33 branches across the county.