Partnership To Deliver Modern Mortgage BI And Performance Management Tools

Wipro Gallagher Solutions (WGS), a Wipro Limited company and a provider of loan origination software solutions, and Precision Risk Management Systems, Inc. (PRMS), a provider of performance management solutions, have partnered to deliver advanced mortgage business intelligence (BI) and customer experience management solutions to mortgage lenders.

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As a part of this alliance, Wipro will offer its clients a powerful set of dashboard-driven performance management tools, including enterprise reporting, intuitive metrics and Key Performance Indicators (KPI) that focus on identifying potential problems before they progress in efforts to prevent business losses for lenders.

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“As Wipro Gallagher Solutions consistently strives to add value for customers, we have partnered with PRMS to deliver enterprise-wide management information and production analytics tools that help customers achieve greater profitability and efficiency,” said Scott Dunn, Head of Product Management, Strategy and Compliance, Wipro Gallagher Solutions, Wipro Limited.  “PRMS provides innovative solutions that are intuitively easy to use and are capable of integrating and functioning in an extremely short period of time to provide a rapid return to our customers.”

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“PRMS is extremely pleased to be working with the team at Wipro Gallagher Solutions to help lenders perform at a higher level,” said David Demster, Executive Vice President, Precision Risk Management Systems.  “These solutions will provide Wipro customers with focused business reporting, graphical dashboard information and key performance indicators that will enable management and staff to work more efficiently and effectively.”

Technology Can Help You Get It Right

There’s so much attention paid to accuracy, transparency and oversight these days, and rightly so. That’s why I’m always surprised that some lenders decide to tackle this by adding more people or relying more on spreadsheets. Newsflash: There is advanced technology on the market today that can help lenders eliminate a lot of the usual mistakes.

For example, with heightened regulatory and media focus on Home Mortgage Disclosure Act (HMDA) data, more lenders will find themselves the subject of fair lending exams, according to Mortgage TrueView, a provider of data-driven business intelligence services. In a new independent study, the company found that many lenders are leaving themselves vulnerable to fair lending exams and significant penalties by not properly monitoring and managing HMDA reporting.

Mortgage companies and banks are not taking full advantage of the insights offered in HMDA data, said Mortgage TrueView President and CEO David Moffat. Additionally, Moffat said the company’s 2013 HMDA survey showed that many lenders are submitting their data with formatting errors, which could lead to non-compliance issues with regulators.

Specifically, the HMDA Survey and Case Study, Volume II: 2013 HMDA Data Insights details Mortgage TrueView’s findings based on 2013 HMDA date collected from nearly 400 of the country’s lenders, including seven of the top 10 lenders and 15 of the top 20 lenders.

Among the key findings:

>> 2013 regulatory risk indicators show a 13% year-over-year increase in loan denial rates

>> Denial rates for white applicants increased from 17% to 21%, while denial rates for non-white applicants increased from 23% to 28%

>> Denial rates for Hispanics increased from 25% to 30%. Denial rates for non-Hispanics increased from 18% to 21%

>> Denial rates for female applicants increased from 21% to 26%. Denial rates for males increased from 17% to 21%

For its survey, Mortgage TrueView requested the 2013 public loan application register (LAR) filings from the top 1,160 mortgage originators in the country. Notably, Mortgage TrueView found that a sizable number of the 388 respondents had critical errors in their filings, including missing data fields, incomplete data fields, incomplete records and incorrect data formats.

“Regulators have made it clear that lenders face significant fines and penalties for non-compliance with HMDA reporting requirements,” Moffat said. “Our survey shows that problems with the way the data is reported could raise that risk. We strongly recommend that lenders’ senior management get more involved in monitoring and managing HMDA reporting, as well as other regulatory reporting requirements.”

Among other applications on the market today, Mortgage TrueView’s flagship product HMDA Analytics helps lenders identify trends in loan application data, compare their data to other lenders, and calls attention to risks that increase the likelihood of a fair lending examination. It also helps lenders find new business opportunities, according to noted industry expert Becky Walzak, executive vice president, director of regulatory compliance with Mortgage TrueView. The company’s advanced analytics offer an in depth and meaningful view of lending activities that can help reduce potential risk and financial exposure, and can ultimately lead to increased revenues, she said.

“The purpose of HMDA isn’t to point fingers,” Walzak said. “The intent is to show lenders where they may not be fulfilling minority needs. A good analysis of the data also tells lenders where there may be missing opportunities.”

“Lenders need to be more aware of how HMDA data is being used,” Moffat said. “A lender should know more about their own data than the regulators know, and right now, that’s clearly not the case.”

About The Author


Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at