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New Integration Seeks To Stop Fraud And Enhance Risk Mitigation

PathSoftware, a loan origination software (LOS) from CalyxSoftware, has integrated with First American Mortgage Solutions’ FraudGuard, a data-driven decision-support tool that increases the speed and accuracy of application reviews to help mitigate risk and improve loan quality. The tool leverages advanced analytics, reporting, defect trending and audit trails, drawing on public, private and proprietary data sources garnered from over 28 million reviewed loans.

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The DirectConnect integration enables PathSoftware users to seamlessly access FraudGuard without having to leave the LOS and run automated decision support services that provide critical data insights. This helps residential lenders, including credit unions, streamline operations and become more efficient through process and workflow automation, data aggregation and risk analysis. In addition, it gives lenders the confidence that they are originating compliant loans, which in turn allows them to provide homebuyers with a quicker loan approval and a better consumer experience.

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“We’re thrilled to be the first risk mitigation provider to integrate with the PathSoftware LOS,” said Kevin Wall, President of First American Mortgage Solutions. “FraudGuard is designed to improve loan quality, and the more we can do to give lenders the convenience and confidence to quickly produce higher quality loans, the better the experience and outcome for everyone, including consumers.”

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“In today’s highly regulated mortgage environment, lenders need to prove they’re originating loans to the highest quality standards,” said Bob Dougherty, Vice President of Business Development at PathSoftware. “Our integration with First American Mortgage Solutions’ FraudGuard will help lenders identify potential fraud risk in mortgage applications, giving them the confidence that they’re complying with regulations.”

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How Mortgage Tech Innovation Has Evolved

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Clayton Christensen, the Harvard Business School expert who coined the phrase “Disruptive Innovation,” has written what is sure to be one of this year’s hottest business books, “Competing Against Luck.” Christensen postulates the key to successful innovation is understanding the “job” your customers are hiring your product or technology to solve. Over the course of the book, he cites examples of how the “Jobs Theory” (in one form or another) has been applied successfully by leading companies, such as Intuit, Ikea and Airbnb.

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This created pause for me, and I began thinking about the “job” mortgage lenders and bankers are “hiring” loan origination systems (LOSs) and other technology products to perform. The job has always been: increase productivity, prevent errors, and take time and cost out of the origination process – from the 50,000-foot view. Many of us realize the sands have shifted and over the years and the issues customers have used LOSs to resolve have dramatically changed.

The Evolution of LOSs

When CalyxSoftware was launched 25 years ago and Point 1.0 was introduced, the mortgage origination process was completely form-driven. Most loan originators (LOs) were filling out loan applications with typewriters using pre-printed forms and carbon paper. Make a mistake and you could not just use “Wite-Out.” (Remember those little bottles?) You had to retype the entire form. Even if you were careful, aligning the typewriter or word processor with the fields on the pre-printed forms was a painstaking and painful process.

When you stop and think about it, the first job was to simply fill out the forms. The technology matched the need, and made the lives of the LO and processor easier. The software came in a shrink-wrapped box and resided on a floppy disc (it was totally rigid and contained less than 0.0008% of the computing power of today’s average smart phone). Updates came by snail mail, not miraculously from a “cloud.”

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In the early 1990s, our industry saw the first of a series of $1 trillion origination years—milestones that would have been unattainable without technology. The timing for innovation could not have been better.

Over the next two decades, LOSs were hired to do other jobs within the mortgage origination process. These jobs included connecting various parts of the process (production, underwriting, closing, QC, pricing/secondary marketing, etc.) and participants (originators, investors, GSEs, vendors, etc.).

Until the mortgage industry crash, speed and ease of use were the benefits users valued most. Post-crash, the wave of new regulations and fear of “buybacks” and penalties created a new job for LOS and tech vendors: automated compliance.

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The focus on compliance for the past few years has siphoned resources away from innovation—except for enhancements focused on compliance. Rules on ATR, QM, LO Comp, and TRID (which clocked in at 1,888 pages), and the updated HMDA and upcoming TRID 2.0, have highlighted the importance of tracking and retaining data to stay compliant. This has led to the development of data-driven LOSs.

A data-driven LOS allows originators to input all borrower and property information once, in a logical progression; then uses those data fields to populate multiple forms—simplifying the application process, as well as compliance with new regulations. Additionally, when a new form is mandated, a data-driven LOS only needs to add the new data fields and map them to the correct lines on the new form.

The current landscape dictates the LOS to be the system of record. Smart integrations between the LOS and document vendors now serve greater purposes. The integrations not only provide the resource to create the documents, record changes and chronicle why, but also store the documents, so they are easily accessible to lenders and regulators. This is a compliance-centric enhancement.

Going forward, compliance, accuracy, and transparency will still remain the priorities; however, the balance between compliance and innovation will ideally be a 50/50 split.

Jobs for LOSs

The advent of non-traditional FinTech lenders and imagination-capturing products such as Quicken’s Rocket Mortgage, have prompted some observers to question the future of LOSs. These new players and products will create new expectations from consumers, and raise the bar for traditional technology providers to provide enhanced offerings. However, when you look behind the curtain, these innovations handle only a portion of the process in the loan life cycle.

FinTech lenders appeal to Millennials due to ease of use at the beginning life cycle of a loan but the playing field evens up quickly at the underwriting stage. FinTech firms may experiment with new ways to qualify and underwrite loans but loans still need to be funded. At the end of the day, everyone (to and including the FinTech lenders) must still meet GSE underwriting standards.

Early adopters may be willing to give new players unfettered access to their personal accounts in return for less paperwork; however, the vast majority of homebuyers and owners are not there yet. By the time they are, these capabilities will be integrated into LOSs and into the consumer direct channels of traditional lenders.

Despite what the TV and online ads promise, many borrowers, based on their FICO scores and the complexity of their financial situations, will simply not qualify to utilize a Rocket Mortgage-type technology. Juggling early adopters and traditional borrowers will create challenges for FinTech lenders. They will need to offer two separate sales experiences: one for pristine, tech-savvy borrowers and one for everyone else.

Industry surveys continue to show a large percentage of homebuyers are more comfortable working with a LO rather than going alone online. The 2015 National Survey of Mortgage Originations, jointly sponsored by the Federal Housing Finance Agency and the Consumer Financial Protection Bureau, found that 70 percent of mortgage borrowers in 2013 used lenders/brokers “a lot” as a source of information. In addition, 77 percent of borrowers applied for a mortgage with a single lender or broker, instead of completing applications with multiple lenders or brokers.

Will this change over time? Probably. For the foreseeable future, the job of the LO and the mortgage broker appears to be safe. This is particularly true providing the LO continues to offer a high-level of customer service and differentiates themselves by focusing on non-perfect borrowers and non-vanilla lending programs/products.

As originators focus on these opportunities, this will create new jobs for LOSs and tech providers to complete. For example, they will look to product and pricing engines to source non-agency products allowing them to match these programs with their customers.

New technology for non-agency wholesale lenders already allows brokers to provide conditional approvals to their borrowers without having to send an entire package to the lender. This saves several days in the loan life cycle. Additionally, these loans are often more profitable for both lenders and brokers. Best of all, the LO is providing an opportunity for homeownership for unique borrowers that otherwise would have been denied.

The borrower experience, as we have seen, will take on greater importance. Younger borrowers will want to engage with their lenders throughout the origination process using their device of choice. Technological developments will play a major part in enabling this scenario.

The LO will need to ensure they are utilizing technology such as mobile applications, mobile pricing, and software allowing them to share updates with their borrowers or realtors at any given time. The LO will also want to focus on utilizing LOSs that are fully integrated with instantaneous verifications providers, such as The Work Number or FormFree, allowing reduction of time in the loan life cycle.

As vendors become more closely integrated in the LOSs, data integrity will continue to improve and advance the prospect of movement to truly paperless mortgages. This in turn will further enhance the customer experience, particularly the disclosure and closing processes.

LOSs are and will continue to be the hub of the mortgage origination process—connecting lenders with not just borrowers and vendors, but also regulators. True cloud-based computing (think: Microsoft Azure and Amazon AWS), not just today’s web-based solutions, will significantly expand end-to-end origination capabilities as well as workflow, loan review, and delivery options.

Over the past 25 years, the challenges and jobs within the mortgage industry have transformed dramatically. What has not transformed is our industry’s ability to resolve and respond with innovation to tackle the ever changing landscape of the mortgage industry.

About The Author

Bob Dougherty
Bob Dougherty is Vice President of Business Development at CalyxSoftware, a leading provider of comprehensive mortgage software solutions for banks, credit unions, mortgage bankers, wholesale and correspondent lenders and brokers. He can be reached at dougherty@calyxsoftware.com.
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A New Product With A New Twist

Move over traditional pricing engine. LoanScorecard has launched Pricer1, a personalized product and pricing engine for portfolio lenders and originators that can be accessed via web browser or mobile app.

Pricer1 allows portfolio lenders to instantly distribute their own rates and fees, as well as other investor pricing, to referral partners, third-party originators and builders via a custom-branded website and mobile app. Both the lender, and the originator can add their branding to the app and website, personalizing the presentation for their respective originators and customers.

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Originators using Pricer1 can access a personalized dashboard of live rates. They can search based on borrower profile, product type, best execution, rate, margin, etc. to provide eligible products and pricing options to potential borrowers in the office or on the go. In addition, users can create and save pre-configured, “typical” scenarios and borrower contact information to save time.

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The Pricer1 app allows users to track and preserve every rate quote and lock request, as well as send lock requests directly from their mobile devices.

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Pricer1 operates within Calyx Point and PathSoftware, and is also accessible via any web browser. It is currently available for download in the Google Play Store for Android devices and will soon be available in the Apple App Store for iOS devices.

“Millennials now make up the largest population segment and are just beginning to make their mark on the housing market,” said Ben Wu, executive director at LoanScorecard. “They expect fast answers that they can receive digitally whether they’re at a lender’s officer or an open house. Pricer1 enables originators to stay hi-tech and hi-touch—providing Millennials with live rates in seconds, but presented in a way that supports a lender’s brand.”

About The Author

Tony Garritano
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.
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LOS And Doc Prep Integration Promotes Productivity

LenderLive Holdings, Inc. has launched a seamless integration between its GuardianDocs document preparation service and Point, the flagship loan origination software (LOS) from Calyx Software. This integration significantly improves the productivity of the two companies’ joint clients. Here’s how:

GuardianDoc’s interface with Calyx Point, launched last year, streamlines the ordering process and supports the generation and fulfillment of application disclosures and the closing package. When using the interface, all data is transferred from Point to GuardianDocs so there is no need for the user to log out of Point or go to a production website to re-key critical information to complete the document order.

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Cory Swain, Managing Partner of Premier Mortgage Resources, Portland, Ore., said his company switched to both Point and GuardianDocs last year in anticipation of the coming TILA-RESPA Integrated Disclosure (TRID) rule. Prior to that, Premier was working with another document provider that had only a partial interface with its LOS, and the workaround “wasn’t very functional.”

After switching to Point, Swain said, “There was an immediate pick up of probably 25 percent in productivity, and now that we’re used to the system we’re probably twice as fast as we were [in generating closing documents]. Last month, our two closers did 150 units by themselves. With our old system, I doubt that they’d have gotten through 80.”

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Richard Matzen, vice president of residential lending at Gateway State Bank in Iowa has seen a similar lift in productivity since switching to GuardianDocs. “Gateway has been a Calyx Point customer since 2012, but had been using a competitive doc system,” said Matzen. “This meant that we had to keep going in and out of Point to generate our closing docs. It was frustrating, and this was pre-TRID.

“The GuardianDocs/Point interface has probably cut 50 percent or more off of the time that it takes to generate a CD. And it’s really easy to make changes on the ‘fly’. When you make a change, it happens in an instant. Everything that’s in Point gets transferred to GuardianDocs, saving a tremendous amount of data re-entry, which is huge.

“Instead of spending maybe three hours preparing the loan closing document, now I’m doing it in an hour, so that gives me two extra hours to bring in new clients,” said Matzen.

“Everybody talks about seamless integration, but the reality is most lenders are forced to use partial interfaces which require lots of data re-entry and add time, cost and a higher probability of errors,” said Jonathan Kunkle, general manager of LenderLive Document Services. “When we partnered with Calyx, we invested the time and resources to close this gap and enable both of our technologies to work as they should. The early adaptors are reporting real productivity gains.”

Dennis Boggs, executive vice president of business development at CalyxSoftware, said, “GuardianDocs has proven the business case for a full integration with Point. As our joint clients can attest, this integration with our LOS drives significant productivity gains in the post-TRID environment.”

About The Author

Tony Garritano
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.
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Lender Uses Technology To Make Its Non-Prime And Non-QM Loans Available

All Credit Considered Mortgage, Inc. (ACC Mortgage) has selected LoanScoreCard’s LO Connect as its integrated automated underwriting system (AUS), product and pricing engine (PPE), and distribution solution. Here’s why:

ACC Mortgage is a wholesale lender specializing in non-prime mortgages and U.S. Treasury Certified Community Development Financial Institution (CDFI) that has provided credit to underserved markets since 1999. Headquartered in Rockville, Md., the company is licensed in California, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Texas and Virginia.

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LO Connect combines the power of LoanScoreCard Custom AUS, its PPE, and a unique integration with Calyx Point. It allows third-party originators (TPOs) to see branded product and pricing offers from participating wholesalers within Point. In the case of ACC, these offerings will include non-prime and non-QM loan programs. If the TPO likes an eligible product and fully-adjusted price, they can run “upfront decisioning” against Custom AUS and get back an in-depth Findings Report which delivers an early indication of the likelihood that the specific investor will approve the loan. In addition, LO Connect eliminates the likelihood that the TPO will quote the wrong information to the borrower.

“In the current regulatory environment, it’s important to get accurate information upfront in order to provide disclosures correctly and originate in a consistent fashion,” said Robert Senko, president of ACC Mortgage. “LO Connect will allows us to offer the broker community the first automated subprime underwriting system to Point users and non-Point users, via our Warp Speed Underwriting, to help streamline the front-end and decisioning of non-QM loans, as well as help us originate compliant loans and grow our wholesale business.”

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“As more forward-looking lenders like ACC Mortgage take advantage of the growing non-agency market, they’ll need to incorporate automated technology to meet demand,” said Ben Wu, executive director at LoanScoreCard. “LO Connect will provide ACC Mortgage an efficient way to distribute and promote their product and pricing offerings to TPOs—allowing them to extend their broker reach and reduce ‘false starts’ that could result in increased operating costs or ill will with brokers.”

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New Technology Automates Wholesale Lending

LoanScoreCard introduced LO Connect, an integrated automated distribution solution for aggregators and wholesale lenders sourcing non-agency loans from third-party originators (TPOs) and correspondents. LO Connect combines the power of LoanScoreCard Custom AUS (automated underwriting system); their product and pricing engine (PPE); and a unique integration with loan origination systems (LOSs). The first version of the product has been launched for multiple wholesalers within Calyx Point and will eventually be available on other LOSs as well.

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LO Connect allows TPOs to see branded product and pricing offers from participating wholesalers within Point. If the originator likes an eligible product and fully-adjusted price, they can run “upfront decisioning” against Custom AUS and get back an in-depth Findings Report which delivers an early indication of the likelihood that the specific investor will approve the loan. Uniquely, any Point originator can use LO Connect without first having a business relationship with the investor or needing to put together a full loan package. This saves time and effort for both the TPOs and the investors.

From an originator’s perspective, it helps the lender determine who to sell specific loans to and which investors to develop a relationship with. It also eliminates the likelihood that the originator will quote the wrong information to the borrower.

For wholesalers and investors, LO Connect is a more efficient way to distribute and promote their product and pricing offerings to originators, and it reduces “false starts” that can increase operating costs, require HMDA filings and foster bad will with correspondents and brokers.

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Because LO Connect operates independently from the wholesaler’s submission portal, it can be implemented in as little as 60 days.

“LO Connect provides automation and visibility that many TPOs don’t have at all today,” said Ben Wu, executive director at LoanScoreCard. “Because LO Connect is run at point of sale, TPOs receive an early look into whether a loan file is likely to be accepted by a wholesaler, without taking up anyone’s time—particularly the borrower’s or the wholesaler’s, who, if they see the file prematurely, have a tremendous burden to actually underwrite it, render a decision, issue disclosures, etc.”

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Executive Spotlight: Ben Wu of LoanScoreCard

BenWu_LoResBen Wu is executive director of LoanScoreCard, a leading provider of automated underwriting and compliance solutions and subsidiary of CalyxSoftware. Wu has more than 20 years of experience in the mortgage industry and is one of the founding members of CalyxSoftware. Joining the company in 1994, Wu developed the first Windows version of Point. Since then, Wu has been instrumental in the conception and implementation of several Calyx solutions, including Point Central, WebCaster and LoanScoreCard. Wu holds a bachelor’s degree from the University California Berkeley and a master’s degree in computer science from Stanford University. Here’s how he sees mortgage lending:

Q: Non-agency originations have grown significantly over the past year. What are some of the challenges that lenders face if they underwrite these loans manually?

BEN WU: The non-agency space is growing by leaps and bounds. Although it’s still a small portion of overall mortgage originations (representing less than 20% of all mortgages), it grew approximately 40% in 2015. From an originator’s perspective, manually underwriting these mortgages can take hours, sometimes days, for just one loan. These manual processes are also prone to human error and can expose you to compliance risk. For example, loan officers need to follow the different guidelines of different investors. But if each investor has a 100+ page document that the loan officer needs to follow, it’s practically impossible to originate correctly to all of these different guidelines. And of course, there’s the fear that if you don’t dot every “i” and cross every “t”, then you’re in a possible buy back situation, which could potentially put an originator out of business. Not only have lenders had to rework their entire workflow to be in compliance with QM agency loans, they have this additional growing need for what amounts to a separate workflow to ensure compliance and risk for non-agency originations.

Q: Are there any solutions available that can help them automate non-agency underwriting?

BEN WU: Our company offers a Custom Automated Underwriting System (AUS) that allows lenders to customize credit decisioning and safely originate compliant assets. Whether you’re a correspondent originator selling to secondary market investors or a bank or credit union originating loans to be held in portfolios, we can take whatever set of guidelines you are underwriting to and capture that within our engine. Custom AUS delivers an underwriting decision and an assessment report that includes a breakdown of every rule applied to that loan and whether you passed or failed that particular guideline—creating an audit trail for underwriting and ability-to-repay decisions. It can also accommodate third-party origination programs and helps ensure consistent, transparent credit policy application to prove Fair Lending. This automated solution helps underwriters focus on exceptions and the proper application of credit policy—improving efficiency and giving lenders greater peace of mind.

Q: It’s been six months since TRID has taken effect. What’s the impact been on your company and your clients?

BEN WU: TRID has been a learning experience for our entire industry. It’s presented enormous challenges for everyone: brokers, lenders, investors, LOSs, doc providers, settlement services companies, Realtors®, etc. I assume everyone has had horror stories about the early days of implementation and/or about less-common loan situations. Our clients primarily consist of small to mid-sized organizations and it’s not uncommon for these firms to operate without an IT department, a compliance officer or a system expert; leaving many business owners and originators who are trying to wear multiple hats. We’ve made some changes to help them better face these challenges, including increasing our support staff and the number of free resources available to help make the TRID transition as painless as possible.

Q: What’s the next big thing lenders should be focusing on?

BEN WU: Now that TRID has come and gone and the industry hasn’t completely imploded, the new Home Mortgage Disclosure Act (HMDA) data collection requirements is right around the corner. Based on the CFPB’s proposal, the final rule will dramatically increase reporting requirements and surprise lenders who have been lax on HMDA reporting and analysis, thus far. The new requirements will expand potential fair lending liability for covered institutions. Using the new information, regulators, advocacy groups and plaintiff’s attorneys will draw their own conclusions as to whether discriminatory lending patterns exists. In addition to mastering the new reporting requirements, prudent lenders will also take steps to analyze and explain their lending data.

Being able to demonstrate that a consistent, quality underwriting process is used to manufacture your assets will be essential for preparing for these new rules. The time to make process and technology changes is now and not next year when the rules take effect. If TRID has taught us anything, it’s that two years may sound like a long time to get ready—but it isn’t.

Tony Garritano
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.
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New LOS Continues To Gain Momentum

The LOS space is very competitive. So, what makes for a leading LOS? The most obvious answer is marketshare. If you continue to bring on new clients, that’s a sure sign that you’re doing a good job. In this case, PathSoftware, a new highly structured, cloud-based mortgage loan origination software (LOS) from CalyxSoftware, today announced that Origin Bank, a Louisiana chartered bank with growing mortgage services across its three state footprint, has selected Path as its LOS.

Origin Bank, formerly Community Trust Bank, is more than a century old and provides a wide range of traditional banking services, including conforming and jumbo residential mortgages, through 41 banking centers throughout Louisiana, Mississippi and Texas. It is a wholly owned subsidiary of Origin Bancorp, Inc., a financial holding company with more than $4 billion in assets.

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Origin Bank evaluated ten LOSs over the course of a year before ultimately selecting PathSoftware.

“We were cautious about making an impulsive decision and based our selection on specific criteria,” said James E. Hinton, Executive Vice President, Texas Mortgage Banking Group, Origin Bank. “We were looking for a system that is set up to accommodate what we see as a quickly moving industry evolution towards digital originations and processes, and one that is not stuck in a paradigm of how things have always been done. It was also important to us that the system be written to accommodate multiple origination channels, as opposed to being adapted from an original purpose of serving just one channel. Finally, we were looking for a system that is supported by people who understand and have a commitment to our industry.”

Hinton continued, “Of all the systems that we looked at, Path was the one that best met our criteria. Their core product—Calyx Point—has long been recognized as the gold standard for smaller originators and has adapted to the times. It is our hope and belief that the same commitment will be applied to Path. An added benefit is their support team being located in Dallas.”

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PathSoftware enhances visibility and improves productivity across multiple business channels—wholesale, retail and correspondent. As a portal with a single point of entry, all loan data, lock data, products, pricing, AUS findings, disclosure documents, compliance assurances and closing documents emanate and are reconciled within one system. And as the first completely data-driven, not form-driven, LOS, Path collects all borrower and property information individually and then uses those fields to populate forms, making it easier to adapt to and comply with new regulations.

“Being selected by a discerning lender like Origin Bank speaks volumes to our commitment to providing our clients with the latest, most advanced technology,” said Dennis Boggs, Executive Vice President of Path. “We’re confident Path will improve their workflow, streamline multi-channel loan origination, and keep them ahead of the curve.”

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Lender Chooses New Cloud-Based LOS

Financial Funding Solutions, Inc. (FFS), DBA 1st Mortgages, Littleton, Colo., has selected Path as its LOS. PathSoftware is a new highly structured, cloud-based mortgage loan origination software (LOS) from Calyx Software. Here’s why FFS made this decision:

FFS is a brokerage and correspondent lender that operates in Arizona, Colorado, Illinois, Iowa, Kansas, Nebraska, Texas, Utah and Wyoming. The company has partnerships with more than 60 credit unions and builders, and has successfully closed more than 10,000 loans since it was founded in 2002.

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“At FFS, we’re committed to helping our customers secure loan programs that are best suited for their individual needs, so we needed an LOS that could give our customers quick, compliant answers and grow with us at the same time,” said Anne Marie Lee, Director of Builder/Real Estate Sales & Marketing at FFS. “We selected Path for its user-friendly platform, multi-channel origination capabilities and structured workflows, as well as the ability to access it anywhere. We’re confident this will make us more productive and better able to serve our customers.”

PathSoftware was designed to simplify and streamline mid-tier to enterprise-level, multi-channel loan origination. As a portal with a single point of entry, all loan data, lock data, products, pricing, AUS findings, disclosure documents, compliance assurances and closing documents emanate and are reconciled within one system. This enhances visibility and improves productivity across multiple business channels—wholesale, retail and correspondent. Path is also the first completely data-driven, not form-driven, LOS. It collects all of the borrower and property information individually and then uses those fields to populate forms, making it easier to adapt to and comply with new regulations.

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“Increasingly, forward-looking originators like FFS are looking for cloud-based solutions that can support 24/7 access from multiple devices without compromising the highly structured, role-based workflows to better serve their customers,” said Dennis Boggs, Executive Vice President of Path. “Path is not only simple to use and easily accessible, but also delivers uniquely configurable workflows that give them the control and visibility they need to manage and grow their business.”

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What Are The LOS Firms Up To?

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Every LOS has been busy tackling TRID for some time now. Well, that threat is behind us. So, I started to think: What are the various LOS players up to now? Here’s what I found:

First, Ellie Mae recently launched three new solutions. The Ellie Mae Compliance Management System, Ellie Mae’s next generation Encompass CRM and the Encompass Mobile solutions were unveiled at the Ellie Mae Experience 2016 user conference.

The Ellie Mae Compliance Management System allows lenders to establish compliance policies, procedures and responsibilities, educate management and staff, easily qualify vendor partners and quickly track and respond to customer complaints. Designed for mortgage lenders, banks and credit unions of all sizes who need to demonstrate compliance with the Consumer Financial Protection Bureau (CFPB) and other regulatory requirements, the Ellie Mae Compliance Management System is a unified system-of-record for all mortgage compliance data. It leverages Encompass and Mavent Compliance Service, which performs more than 370 federal, state and local consumer protection compliance reviews during the loan lifecycle, and AllRegs Online, a library of federal and state compliance resources to help lenders employ the correct policies and procedures and stay current with the latest regulatory changes. Additionally, it offers the following new components:

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>> Policy & Education Manager: A comprehensive learning and content management system to help employees stay compliant with current regulations, agency guidelines and organizational best practices. Assign educational modules, track progress and create reporting to ensure your board, management and staff understand your organization’s policies, procedures and responsibilities.

>> Vendor Manager: A one-stop resource library of due diligence documentation and resources for Ellie Mae’s broad network of vendor partners.

>> Complaint Manager: A best-in-class service to manage consumer complaint resolutions, processes and best practices, including contacts, customers and tracking of communication history, as well as case management of customer complaints.

Ellie Mae’s next generation Encompass CRM provides automated one-to-one marketing, compliance and business intelligence needed to capture and keep the attention of referral partners, prospects and customers. Lenders can dramatically increase marketing effectiveness through personal, individually tailored communications while increasing the effectiveness of campaigns utilizing robust business intelligence. Specifically, Encompass CRM offers:

>> Automated One-to-One Marketing: Unique, detailed and tailored marketing campaigns, automatic prospect assignments based on individual situations, and access to a library of more than 200 email template campaigns, newsletters, videos and direct mail specifically designed for mortgage targets, as well as the ability to customize your own content.

>> Business Intelligence: Enables lenders the ability to benchmark against competition, identify of areas for improvement and the ability to capitalize on opportunities through detailed reporting that shows productivity, ROI and LO/branch performance.

>> Compliance & Control: Offers sophisticated, legally reviewed compliance and the best data security in the industry—SOC 2 Type II audit certification, along with improved compliance through one system of record.

Encompass Mobile is a robust, scalable mobile platform that is an extension of Encompass. Encompass Mobile lets users seamlessly interact with Encompass from iPhones, iPads and Android devices without having to download special apps or install client software. Encompass Mobile:

>> Offers real-time access to pipelines, anywhere, from any device,

>> Enables the ability to take applications, order credit, and lock a rate using data from the Encompass Product & Pricing Service, and

>> Was designed with the highest levels of data access and application security built-in.

“As we continue to drive toward our mission of automating everything automatable in the residential mortgage industry, these best-in-class solutions extend and enhance our already powerful Encompass offering and add value for lenders of all sizes,” said Jonathan Corr, Ellie Mae president and CEO. “Through the launch of our next generation Encompass CRM, the Ellie Mae Compliance Management System and Encompass Mobile, we’re enabling our customers to ensure compliance while operating more efficiently and effectively.”

Second, Calyx Software has developed separate versions of its Pricer Product & Pricing Engine for portfolio lenders with their own rate sheets (Custom Pricer) and originators looking for investor pricing supplied by Calyx (Investor Pricer).

Both versions are used seamlessly with Calyx Point, eliminating multiple logins, loan program templates, and the need to rekey data. The bidirectional data flow simplifies processes and improves accuracy and efficiency. Users can locate the best deals for their clients, see the street price for borrowers, and lock or float rates and their loans all online within the software they use every day.

Bob Dougherty, vice president of mortgage operations, Merchants Bank, N.A. who has used Pricer for years, particularly appreciates the product’s ease of use and the automated accuracy he can count on. “Having all loan products in one place, with the ability to check the loan levels for each and see any adjustments, keeps our team on track at all times. Pricer has sped up production and reduced error, which helps our originators be more efficient and profitable.”

Loan originators can price scenarios instantly and correctly in both versions without using paper, and only eligible rate cards and programs are visible to users. Rate and fee information, including Loan Level Price Adjustments (LLPAs), are automatically imported into loan files. Pricer also sends, tracks and preserves every rate quote and lock request.

“The latest enhancements to our Pricer solution are designed to better match the specific needs of both buyers and sellers in today’s more complex, post-TRID, post-QM market,” said Dennis Boggs, executive vice president, Calyx Software. “Our product and pricing engine gives originators the broadest view of what is available.”

Lastly, Advantage Credit Inc., a leading provider of credit reporting services to the mortgage industry, is pleased to announce that all credit and settlement services are now available through LendingQB, a 100% web browser-based, end-to-end mortgage loan origination system (LOS).

Users of LendingQB will now be able to seamlessly access all of Advantage Credit’s services without leaving the platform, giving users the ability to close loans much more quickly and efficiently. Integrated services include credit reports, tradeline supplements, undisclosed debt verification, identity verification, AVM, tax return verifications, verification of employment, verification of deposits and flood certificates.

While navigating within a loan file, LendingQB users order multiple services through a unified interface, consolidating what was previously an array of time consuming tasks. When orders are complete, any returned documents are stored electronically and data associated with the service is automatically populated onto the loan file. The interface also displays a total cost for all Advantage Credit services so that fee information is completely transparent to the user.

What can we learn from what these LOS players are doing? There is an emphasis on mobile computing, lights-out processing and tighter integrations. What does this mean? The major LOS systems are moving on and automating more of the mortgage process each and every day.

About The Author

Tony Garritano
Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.