Community Banks Embrace New FinTech

Paramount Financial Technologies (PFT), a newly formed fintech startup, publicly announced today its company launch in New England with community banks as its first investors.

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PFT helps community banks solve critical challenges like growing core deposits, improving branch network performance, increasing business relationships, and managing performance. One of PFT’s most popular tools, under the umbrella of its flagship product, MarketOpp 360, is their Branch Opportunity Grid, which helps clients understand which branches have the greatest opportunities for deposit and loan growth and provides a detailed guide for actions to take.

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“Community banks are investing in us because our solutions have been market-tested for twenty years,” said Michael Purchia, President and Founder of Paramount Financial Technologies. “Since the early days of banking analytics, we’ve been building and refining our tools to provide time-sensitive solutions. We integrate client data with AI-based market intelligence and analytics so our clients can make the best business decisions.” 

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Timothy Felter, Chief Financial Officer of Newburyport Bank, said, “Our executive team is partnering with PFT for our New Hampshire expansion. Their commercial and consumer market intelligence, and on-the-ground insights, are invaluable.”

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Paramount Financial Technologies (PFT) is a growing team of data scientists, software engineers and experienced bankers integrating market intelligence with client retail and business banking metrics to help banks identify the best opportunities for growing core deposits, improving branch network performance, increasing business relationships, and managing performance to plan. Senior Director of Development & Strategic Initiatives at MIT’s Open Learning, Tom Smith, has been named Chairman of the Board. The company is headquartered in Quincy, MA.

Embrace Home Loans Assists Banks & Credit Unions In Outperforming The Industry

While the Mortgage Bankers Association (MBA) indicates industry volume rose 16 percent in 2016 from the prior year, financial institutions supported by national lender Embrace Home Loans more than doubled that national average. Additionally, all financial institutions supported by Embrace received favorable regulatory and internal audit examinations, demonstrating the lender’s outstanding performance as well as its adherence to regulatory guidelines.

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Mortgage lending continues to be costly, risky and complex, forcing many financial institutions to exit. In fact, MBA President and CEO David Stevens wrote an open letter to The Wall Street Journal last year, explaining that the pullback of traditional banks from the lending business has been primarily due to a tightening regulatory environment. While these regulations serve to protect borrowers, many organizations continue to struggle to remain compliant, causing many banks and credit unions to rethink their role in the mortgage industry.In response, Embrace Home Loans has partnered with several banks and credit unions to provide a private-labeled operational support program, creating an exceptional experience for the institution’s customers, referral-partners and employees.

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According to Armando Carvalho, senior vice president of Rockland Trust, a partner of Embrace Home Loans, “Rockland Trust’s partnership with Embrace Home Loans has allowed us to focus on developing strong relationships with customers and referral sources, versus the loan processing, underwriting and closing functions. It is like having a large loan production center supporting our business without the costs and infrastructure associated with it.”

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The member and customer experience is crucial to the long-term success of any institution – and this is particularly the case for financial institutions like Rockland Trust, who have prided themselves on providing exceptional, personalized service. Mortgage products are no exception. Embrace Home Loans’ customer-centric approach versus process-centric places an emphasis on communication, creating a better experience and ensuring superior service. The lender operates at a 98 percent customer satisfaction rate, and their service-oriented culture goes hand in hand with the missions of community banks and credit unions across the country.

Embrace Home Loans is also 100 percent committed to the mortgage industry with no other business lines to divert its attention. In fact, John Brodrick, senior vice president of Eastern Bank, another partner of the lender’s, said, “The team at Embrace is an exemplary business partner. Top down, there is a can-do attitude, a commitment to excellence and an honest desire to both listen as well as improve on a daily basis. Embrace Home Loans is committed to the mortgage business and to getting loans to closing in a compliant way. We are very pleased with the way our relationship continues to develop.”

These institutions have experienced tremendous growth since partnering with Embrace, surpassing the industry averages. Rockland Trust, for instance, increased business volume 42 percent in 2015, and 38 percent in 2016 to now originating over $400 million annually. Additionally, Eastern Bank increased volume by 24 percent in 2016 well exceeding $500 million.

Entering its 35th year in business, Embrace has matured in the mortgage business, not the outsourcing business. This distinction is crucial in how Embrace serves their clients, and their client’s customers and members – recognizing the essential needs for honoring service, efficient operations, enabling technologies, with competitive products and pricing – all from the perspective of a lender, not a wholesaler. The lender centric operations show in the financial institution’s service scores and sales professional retention rates.

Embrace Home Loans offers customized fulfillment correspondent solutions for banks and credit unions originating volumes ranging from $15 million to $65 million per month. To learn more about how Embrace is uniquely positioned to provide community banks and credit unions with a solid mortgage solution, please call Kurt Noyce, President.

About The Author

Disaster Recovery Needs Continue

I always hear lenders say things like: “Electronic closings are so far off from being mainstream, why do I need that?” I would argue that you do, but the one thing nobody can argue that they need is protection against disasters. Here’s proof:  Rentsys Recovery Services, a provider of disaster recovery solutions for businesses ranging from community banks and credit unions to enterprise organizations, has significantly increased the number of customers being served in 2013. Here’s why:

Contributing to this growth was the company’s acquisition of EverGreen Data Continuity in July. Since the acquisition, Rentsys has utilized this business continuity software to create Rentsys Continuity Manager (RCM), which is designed to help businesses plan for, mitigate and manage disaster recovery situations that affect daily business operations.

In December, the company also acquired IT-Lifeline, a provider of disaster recovery and compliance testing solutions for the financial services industry, including BlackCloud, a secure, private compliance-based data vaulting and recovery solution. Additionally, Rentsys hosted its Second Annual Education Seminar on Business Continuity and Disaster Recovery in September to provide additional education on risk management and business continuity.

Other important milestones for Rentsys include:

>> Completing its Service Organization Controls 2 (SOC 2) audit, which involves Rentsys’ processes, procedures and information systems being rigorously evaluated and tested to ensure the company meets regulatory standards for data security and operations;

>> Providing more than 1,900 contracted locations with recovery services;

>> Doubling the number of workstations contracted to provide business continuity services;

>> Implementing cloud-based Automatic Call Distributor recovery solutions to expand it’s ‘work from home’ strategy enabling customers to use cloud-based call distribution tools in the event of a disaster;

>> Launching the company’s new customer On-boarding Process, designed to prepare financial institutions for a more efficient recovery following a disaster, as well as to better prepare for an audit.

Certain technologies are needed.

Magazine Feature: Community Banks Are In The Hunt

In today’s highly regulatory lending environment, lenders are seeking LOS solutions that can quickly, easily and effectively respond to constantly changing rules and regulations. This changing regulatory environment has forced many lenders to reevaluate their LOS.

According to QuestSoft’s seventh annual compliance survey, “18.6 percent of mortgage lenders are reevaluating their current loan origination software (LOS) platform. QuestSoft, a provider of mortgage compliance software, has tracked the number of lenders seeking an LOS change since 2007. The percentage of lenders considering an LOS change hovered around ten percent until 2011 when the percentage spiked to 17.75 percent and continued to climb to 18.7 percent in 2012”.

Compliance is now a business imperative for lenders of all sizes. This presents specific challenges for community banks as they look to remain compliant and competitive. Community Bank executives are quickly realizing that off-the-shelf systems don’t respond quickly enough to the constantly changing rules and regulations. They are also learning that they simply do not have the IT resources necessary to run and support enterprise LOSs, let alone the cost and time it takes to implement such systems.

So what are the “Top 7” requirements community banks are looking for in a new LOS solution?

<1> Comprehensive Compliance

<2> Ability to Handle Multiple Loan Types

<3> Hosted- On Demand Solution

<4> Ability to Easily Configure Solution

<5> In-depth Integration

<6> Successful Community Banking Implementations

<7> Responsive Customer Support Specific to Community Banks

Now let’s talk a bit more about these seven points for a minute:

Comprehensive Compliance

Community Banks appreciate the importance of compliance and its potential impact on their businesses; therefore they are looking for an LOS that understands today’s compliance issues as it relates to their businesses. Specifically, they require an LOS provider with extensive lending and compliance expertise that closely monitors all regulatory actions, including the GSEs. Having in-depth knowledge and working relationships with the GSEs allows the provider to deliver fully tested and approved solutions to clients well in advance of any announced deadline. This allows community banks time to test and implement the regulatory changes in a timely manner, significantly reducing stress while mitigating risk.

In addition to having strong internal compliance from the LOS provider, it is also important for the LOS provider to have established integrations with leading compliance solutions such as QuestSoft, ComplianceEase and forms providers such as Wolters-Kluwer, Harland and doc prep providers MRG, Guardian Mortgage Forms, and DocMagic to deliver solutions that stay ahead of the ever-changing compliance curve.

Ability to Handle Multiple Loan Types

Another requirement that community banks are looking for in a new LOS is a lending solution that can handle consumer, commercial and mortgage loans. Many of the systems on the market today only handle mortgages that require community banks to purchase, support, and train and maintain multiple systems. Not only is that much more difficult in today’s constantly changing regulatory environment but it is also costly and inefficient. Most community banks simply do not have the required resources to maintain multiple lending systems.

Hosted On-Demand Solution

Besides handling multiple lending systems, executives need to be concerned with the upfront and ongoing costs associated with implementing loan origination software. Hosted solutions, operate as a Software as a Service (SaaS), enable lenders to deliver loan origination software “on-demand” – without the cost of deploying expensive technology infrastructure. A hosted solution alleviates the community banks investment and costs related to maintaining the LOS, hardware, operating systems and network operations.

Hosted advantages include:

>> Lower Initial Costs – The Lender avoids a large, upfront software license fee.

>> Lower Infrastructure Costs – The community bank need not host software or data files on their hardware so investing in additional hardware (servers, routers), newer operating systems, database licenses (i.e. MS-SQL) and upgrades are no longer required. There is also the convenience of no longer needing to constantly backup data because storage is the responsibility of the hosted provider.

>> Fewer Personnel – The hosted solution reduces the need for specially trained personnel to handle maintenance, monitoring and software updates and configuration changes. The hosted provider will provide a dedicated team to handle these tasks.

>> Secure Database Technology – The Hosted services should be certified, reliable and secure, having received SSAE 16 SOC2 certification using industry leading security vendors that offer the most comprehensive and most advanced security available.

>> Reduced Downtime – Hosted solutions can reduces reliance on your IT personnel to support the system.

>> Strategic Compliance Partners – Your hosted solution should work with the best compliance resources available to provide you with multiple options to meet your compliance requirements.

Ability to Easily Configure Solution

Configurability is vital to the effectiveness of your LOS. That’s why lenders should employ an LOS that uses flexible “business rules” to provide LOS configuration. The business rules should be easy to understand and help configure every phase of the lending process. With easy-to-use configuration, lenders can tailor specific business rules and practices to streamline processes, create efficiencies and manage risk. Best of all, these business rules can be modified as your requirements change. Configuration moves lenders from reactive maintenance into proactive business growth, through years of expansion and change.

In-depth Integration

The community bank’s ability to exchange customer data with the core banking system or borrower loan-level information to other third-party providers is vital. The LOS provider should not only have a proven track record of success integrating with other service providers but also possess the ability to quickly and cost-effectively integrate with new provider as lending needs change. Whether it be for ordering credit, flood or mortgage insurance, for obtaining an instant decision from popular Automated Underwriting Systems such as Loan Prospector or Desktop Underwriter, for submitting HMDA data, for receiving borrower 1003 application data from popular web-based POS systems such as Data-Vision’s LoanQuoter or for transmitting closed loan data to servicing systems.

An LOS provider’s database design and built-in export/import features must provide the ability for community banks to exchange customer/borrower information between the LOS and other systems easily and effectively.

Successful Community Banking Implementations

Vendors can promise a good game when it comes to their ability to sell an LOS to community banks, but the proof is in a proven track record of actually delivering on the promise to community banks. The LOS provider should be able to provide an extensive list of successful implementations. Not just new sales but more importantly, community banks that are successfully up and running on the proposed solution.

When talking to other community banks, ask if the solution is actually in production? Does the LOS handle more than just mortgages? Can they produce consumer, commercial and mortgage loans? How timely has the provider delivered compliance changes? Is it a hosted solution and has in minimized your IT footprint? Is the system easy to configure so that you can quickly respond to market changes? Does the proposed solution actually integrate with your third-party service providers? Is that reference actually using the integration?

The community banks that you speak to should be able to confidently answer these questions in the affirmative if that provider has actually delivered on their promises to other community banks.

Responsive Customer Support

In today’s fast-paced and constantly changing lending environment responsive customer support from any service providers is extremely important. To provide the needed level of support and responsiveness, your LOS provider must truly understand the specific needs and challenges of community banks and have a longstanding reputation with the community bank market. Having extensive experience working with community banks allows the provider to deliver best practices and key insights. Working directly with community banks on a daily basis throughout the years allows the service provider to be responsive and deliver a level of support and service that other LOSs simply cannot match.

At the end of the day, one size does not fit all when it comes to LOSs for community banks. Off-the-shelf systems with limited no or flexibility clearly don’t work and neither do enterprise-wide systems that cost too much and take too long to implement. The key is finding the right LOS that has specific community bank experience. Follow the Top 7 Requirements to ensure your success when selecting a new LOS for your community bank.

Fiserv Reaches Out To Community Banks

*Fiserv Reaches Out To Community Banks*
**By Tony Garritano**

TonyG***As community banks become more interested in the mortgage space, they are increasingly needing technology help. In this case, seeing this need, Fiserv, Inc. has launched a new offering designed to help regional and community banks improve the efficiency and profitability of their commercial and small business lending products and processes. Here’s the scoop:

****The Business Lending Strategy offering from Fiserv begins with Fiserv consultants conducting an in-depth review of a bank’s commercial lending business. Based on this strategic and operational review, Fiserv then provides recommendations for new or improved credit products and processes, improved pricing for business growth, process automation opportunities and enhanced credit policies and underwriting parameters for improved efficiency, credit performance and control.

****The review and recommendations from Fiserv utilize the company’s expertise in commercial and small business lending to advance important institutional objectives, including improvements in commercial and small business market share, enhanced profitability and greater efficiency in lending processes.

****“For regional and community banks, the small business segment is a unique class of commercial customers which is critical for achieving growth in market share, revenue and profitability. Today, these banks are facing increasing competition from larger financial institutions, and in order to compete and grow, they must be able to efficiently deliver small business customers the right products at the right price,” said George Noga, senior vice president and managing director, Revenue Enhancement, Fiserv.

****“To help banks meet this challenge, the Commercial and Small Business Lending Product and Process Review bring together many Fiserv strengths, including our extensive experience in commercial lending operations, product management, policy and technology. It also utilizes our consultative and technology solutions to enable our banks to better pursue and seize commercial and small business banking opportunities in their respective markets,” Noga continued.

Looking Into The Mindset Of Community Banks

*Looking Into The Mindset Of Community Banks*
**By Tony Garritano**

***Origination vendor Ellie Mae commissioned study on the mortgage lending operations at community banks conducted by T. Aloise & Company, a market research firm specializing in financial services. The study shows that most community bankers see increasing regulations as the greatest immediate challenge to their mortgage businesses. The study also examined the different ways that smaller and larger community banks approach the consumer banking and mortgage markets and the effects of current market conditions on these banks, including legislative, regulatory and competitive factors impacting the market; implementation and use of technology; changes in customer relationships since the housing market crash in 2008; and the organizational structure and integration of mortgage divisions into their banks. Here’s what was found:

****Of the 198 community banks, both clients and non-clients of Ellie Mae, invited to take part in the study, 34 participated*. Further details of the study will be discussed during a complimentary webinar held on Monday, August 20, 2012 at 11:30AM PT / 2:30PM ET.

****Most community banks see the uncertainty of new laws and increased regulation as the biggest challenge facing their mortgage operations.

****>> 51% of community bank executives surveyed said that dealing with changing compliance standards is their most significant challenge.  New regulations created by Dodd-Frank and Truth-in-Lending legislation and the Consumer Financial Protection Bureau (CFPB) were specifically cited.

****>> Smaller community banks (below $500 million in assets) surveyed were more likely to view compliance as a staffing issue, as they need to attract and retain the appropriate professionals to ensure compliance.

****>> Mid-size ($500-$999 million in assets) and larger community banks ($1 billion and over in assets) surveyed tended to view the impact of compliance as a service issue and expect the increased and new regulations to cause a slowdown in approval processes for customers.

****One community banker, concerned that community banks will lose customers to larger-sized banks with more resources to address compliance requirements, said, “Regulation is becoming a big issue and you’ll see people exiting smaller community banks. It has become overwhelming for smaller players that were only able to do a handful of deals a month. Business might flow to larger-size banks. As people get used to the regulations, they might re-enter the business or they might not.”

****Commenting on the need for scale, another community banker added, “I believe that if the community banks do not grow their mortgage divisions, then the cost of compliance will lead to unprofitability… The ones that are doing $300 to $400 million per year will remain viable.

****According to the study, community banks see larger money center banks as their primary competitors in the mortgage sector. Of the 34 community banks surveyed:

****>> 53% cited larger banks as their main competition;

****>> 38% cited other community banks as their chief competition; and

****>> Only 15% cited credit unions as their primary competition.

****One community banker commented, “Large national banks are our biggest competitors. This is because of their name recognition and market presence. We respond with demonstrating our differentiators: service-level and personalization of service.”

****However, another banker noted, “I see customers that are wanting to get away from large banks. They prefer customer service. They want to be able to talk to someone, not an automated call center.”

****Nearly all of the community bankers participating in the study believed that technology is critical within the mortgage process and see it as both a way to automate compliance and compete via superior customer service. The survey results showed:

****>> Three-quarters of all community banks employ third-party mortgage solutions.

****>> The majority of community banks noted that their mortgage systems do not interact with other core banking systems.  However, the larger the bank, the greater the likelihood their mortgage technologies are integrated with their core banking platforms.

****>> For smaller banks, the most important criteria in selecting a technology provider is the “user-friendliness” of the solution.

****>> Larger banks selected vendors based on the efficacy of the solutions and whether the solution will help them remain compliant with changing regulations.

****Commenting on the role of technology, one respondent said, “There are so many guidelines and regulation tools that we have to utilize in order to process and deliver loans within compliance.  Technology is the most critical [tool] right now because it can improve efficiencies without adding [additional] cost.”

****Another community banker speaking of its technology investment considerations, said, “Some of it revolves around the ease of implementation, but also around what efficiencies we are going to achieve from those changes that make it worthwhile.”

****The study also explored how regulations, technology and market conditions have affected customer service and customer relationships.

****>> In spite of the changes over the past five years since the housing market crash, two-thirds of community bankers surveyed responded that their relationships with customers have changed.

****>> One-third of respondents said online banking has helped them provide high levels of customer service and another one-third reported that there has been no impact.

****>> Smaller banks tend to communicate with customers more in person while large community banks have incorporated more online communications.

****One community banker said, “Ninety-five percent of the time we see people in person. It’s the business model we have been working with and that is successful.”

****Although most community bankers surveyed view their mortgage operations as an extension of the bank, the respondents were evenly split on whether the mortgage operation is managed separately or integrated into the parent bank’s management structure.

****>> Two-thirds of the respondents said they do not have mortgage-only branches.

****>> The size of the bank does not seem to be a factor in whether mortgage operations are integrated into a bank’s operations or operated separately.

****One community banker explained how they work with their separate mortgage system, “We don’t even bother tying it to our core banking platform because it takes more time to do that than actually make the entries. It would be lovely if we could upload everything.”

****Another added, “Currently the mortgage technologies do not interact with other technologies. We are looking to upgrade a section of our core banking platform so we can do automatic booking to the portfolio side.”

Technology Spotlight: The Small Lender Can Survive

*The Small Lender Can Survive*
**Community Banks Profiled**

***There is a growing trend in which small mortgage lenders are adopting Web-based, transactional online lending technology as a way to narrow big lenders’ competitive advantages. This strategy creates greater visibility and accessibility in the online channel at affordable cost. Community lenders, limited by more modest resources, are countering big lenders’ deep pockets and brand-name dominance with point-of-sale origination platforms that manage custom-branded loan application websites. The advanced capabilities of these tools have enabled community lenders to use the technology as a marketing tool to attract new customers and members to the online convenience and as an operational advantage to expedite the loan-approval process. Here are some examples:

****Matt Cotter, Mortgagebot’s senior vice president of sales and marketing, says this technology is turning out to be the great equalizer in leveling the playing field against big lenders. With pay-as-you-go pricing, adopting PowerSite has become an increasingly easy strategic decision. “Community banks and credit unions are embracing it for competitive reasons—increasing name recognition, widening the client and member base and creating more accessibility to their products,” he says. “In growing online loan volume through a solution that offers affordable scalability, they capture an audience they otherwise would have difficulty marketing to.”

****The switch to advanced online technology greatly expanded lending opportunities for community banks and credit unions—including Bank of Galesville, of Galesville, Wis.; First National Bank of Catlin, of Catlin, Ill.; Paper City Savings Association, of Wisconsin Rapids, Wis.; and Community West Credit Union, based in Kentwood, Mich.—all lenders with less than $165 million in assets. The lenders went from no online-application capability to full PowerSite deployment within the last year. They achieved:

****>> Accessible online presence. A user-friendly website branded to the lender’s corporate site features products for 24/7 accessibility by online borrowers. Steve Poss, senior vice president of $85 million-asset Bank of Galesville, confirms the bank has received many applications it may not have received without Mortgagebot, even though its products have always been as competitive as other lenders’ products.

****>> New Customers/Members. Lenders attract new borrowers, often from a younger demographic, who are largely comfortable with the online space. As much as 70 percent of Catlin Bank’s online applications in the first quarter of 2012 were submitted by new customers, with many between 25 to 45 years old. In the first month of PowerSite use, the bank received an average of about one application per day.

****>> Operational cost savings. Lenders gain virtual branches with no additional cost. Catlin Bank, which already commands the third largest market share in a one-county area, successfully expanded its market area. Bank President Jeff Fauver, says, “The reason for our success derives from PowerSite, which enabled us to move into the adjacent county without the expense of establishing another physical branch.”

****>> Stable referral relationships. Realtors and referral partners appreciate the solution’s convenience and ease-of-use. Paper City Savings, a $160 million-asset bank, uses PowerSite to solidify realtor relationships. Executive Vice President Debra Edwards, says, “We’ve stepped up our competitive edge by showing realtor offices how easy it is to use the website. It places us at an even level with big lenders.”

****This type of technology enhances efficiency with streamlined processing, through such features as automated appraisal orders, credit report requests and delivery of compliance disclosures. Paper City Savings can collect the application fee, order an appraisal and obtain approval in ten days, the same period it once took staff to mail disclosures and collect the application fee.

****Offering convenience to borrowers has also proved critical in attracting more business. PowerSite gives borrowers the easiest way to apply. On-the-spot rates and multi-channel flexibility—the ability to work on the same application online, over the telephone, or in-person at a branch—further create a seamless experience. Applicants can begin an application online and later complete it in person. Heidi Hunt, mortgage specialist of Community West CU, directs members to their website. “I can view an application in progress and collaborate with borrowers. This flexibility provides a stress-free experience for members.”

Technology Spotlight: It’s All About Service

*It’s All About Service*
**Riverview Community Bank of Vancouver Profiled**

***We all know how big compliance is. It’s top of mind for every lender. At the same time lenders want to be sure that in keeping compliant, they don’t compromise service. Because of these two factors more and more lenders are switching their LOS. For example, Riverview Community Bank of Vancouver, WA has selected Mortgage Builder’s platform for its mortgage lending business. Riverview Community Bank is a community-oriented financial institution and mortgage lender that provides local and personal service throughout Southwest Washington and in the Portland, Oregon metropolitan area just across the state line. Here’s why they made this choice:

****After researching several LOS providers, Riverview Community Bank chose the Mortgage Builder web-based LOS platform because of the company’s ability to quickly respond to regulatory changes in the mortgage industry, and also the company’s commitment to customer service, according to Chris Bell, systems coordinator with Riverview Community Bank. Mortgage Builder provides an end-to-end loan origination software platform that enables lenders to automate mortgage origination, loan closing, post closing and delivery to investors. The system offers built-in enhancements available on demand, including pricing and product eligibility, electronic document management (EDM) and electronic loan delivery.

****“Mortgage Builder was the most professional of all the LOS vendors we checked out,” Bell said. “They understood the mortgage origination needs of a community lender. The main deciding factors for partnering with Mortgage Builder were its excellent support services and its ability to respond quickly to regulatory changes in the mortgage industry, such as those included in the Dodd-Frank law.”

****Mortgage Builder’s online training library also impressed Riverview, Bell said. “The rollout of the new LOS and the integration process at the bank has gone very smoothly,” he said. “We’ve found Mortgage Builder to be very responsive, and quick to resolve any issues that arise.”

****Keven Smith, president and CEO of Mortgage Builder, noted, “Mortgage Builder specializes in meeting the retail origination needs of community banks. Everything is integrated in our LOS design, making it easier and more secure for Riverview Community Bank to not only originate loans, but also to track every component of a loan file with our reporting and document builder, the most robust on the market. With our end-to-end, fully integrated LOS and its reporting and tracking solutions, Riverview now has the origination tools to rival any large, national lender, while still maintaining a local touch.”