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Roostify And Docutech Join Forces To Amplify The Consumer Experience

Roostify has finalized an integration with Docutech. The news provides yet another, extra boost to the growing number of potential homebuyers who wish, and expect, to use automated mortgage technology to help them buy a home.


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By joining forces with Docutech, Roostify consumers can now view, complete, and eSign documents, all within the Roostify platform. What’s more, everything created and signed inside the platform is compliant with federal, state and local regulations.


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By leveraging Docutech’s ConformX dynamic document generation engine and Solex eSign platforms, mortgage disclosure documents are created and presented to the consumer for completion and signature without having to use an outside application. The best part is Roostify’s digital-first platform is accessible on mobile devices, so this process can be completed at any time and from anywhere, even while the applicant is on the go! This will enable a much quicker closing time. In addition to disclosure forms, the Docutech integration now gives Roostify’s customers access to eClosing solutions, which enable a more efficient and streamlined closing experience for consumers, lenders, and third parties.


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“Today’s consumers want a frictionless experience in everything they do. This expectation translates over to big life events including buying a home,” said Rajesh Bhat, CEO of Roostify. “Our integration with Docutech enables a completely seamless, best-in-class experience, while maintaining the highest level of security and compliance to keep users’ personal information secure.”


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“Digital mortgage solutions are now available to more consumers than ever as the largest lenders across the country are embracing the technology to make it happen,” said Amy Brandt, president and CEO of Docutech. “The integration between Roostify and Docutech marries two companies whose objectives are to provide the best possible solution to lenders, and ultimately consumers, when applying and completing a mortgage. We are thrilled to be partnering with one of the industry leaders to bring a world class experience to borrowers.”

Partnership Simplifies Disclosure Management

Digital mortgage provider Maxwell has released its disclosure management platform, which enables borrowers to securely access, review and sign loan disclosure documents directly within the Maxwell experience. The launch partner for Maxwell’s disclosure platform is Docutech, a provider of document, eSign, eClose and print fulfillment technology. Maxwell’s disclosures platform enables a seamless borrower experience while expediting compliant disclosure collection for lenders.


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In partnership with other mortgage technology providers, Maxwell’s digital mortgage platform is designed to simplify and consolidate the mortgage lending experience for borrowers, providing an unparalleled user experience that reduces complexity and accelerates time-to-close. 


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“While digital mortgage technology has vastly improved the mortgage experience in recent years, disclosures have long remained a detractor for borrowers in an otherwise streamlined lending experience,” said Lindsay Hunt, Head of Product at Maxwell. “We’re thrilled to continually to remove complexity for borrowers and the lending teams they work with every day.”


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With the release of the disclosures platform, borrowers working with Maxwell-empowered lenders can now review and sign disclosures directly in Maxwell from their computer, tablet or smartphone. 

“Our goal has always been to create a centralized, relationship-driven mortgage experience so that borrowers receive a consistent digital experience from application to clear to close,” said John Paasonen, Maxwell’s co-founder and CEO. “Our partnership with Docutech takes us one step closer to that goal by allowing us to offer an efficient, compliant loan origination process that meets the expectations of digitally savvy borrowers.”

A recipient of Progress in Lending’s 2018 Innovation Award, Maxwell’s platform powers mortgage lenders with a modern digital workspace that digitizes and automates key aspects of the home-buying experience, integrating with thousands of financial institutions and leading mortgage technology providers to streamline the lending process. Today, hundreds of lending institutions across the United States use Maxwell to close loans more than 45 percent faster than the national average.

Enabling All Documents For eSignature For A Better Customer Experience

Electronic loan documents have come a long way in the past decade. Today, most lenders incorporate eDocs for at least part of the loan origination process, whether it be electronic disclosures, digital closing docs or other document needs. Making eDocs even more effective has been the adoption of eSign technology, which has streamlined the delivery and signing of loan documents for a more complete and convenient experience for the borrower.

One frustrating challenge that has remained, though, is the ability for lenders to easily send one-off documents, independent from the standard loan doc package, in an efficient manner that allows those documents to be attached to the core loan doc package and electronically signed by the borrower. This results in a situation where a borrower can receive and sign some of their loan docs electronically. However, the lender is then stuck sending the other independent documents physically, or including the documents in an electronic package but requiring the lender to print and sign the extra forms, scan, and return via email.

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To provide the flexibility and customization required to compete in today’s marketplace, lenders are turning to two key electronic document technologies. The first is using dynamic document generation to ensure that only the necessary documents – with the right information – are created in the first place.

The second is leveraging integrated all-in-one eSign technology for a complete process including integration with doc generation, ability to customize independent documents for signature, eDelivery, enabling the borrower to sign anywhere, anytime, from any device, built in compliance checks and electronic storage in a secure eVault.

Building Custom Doc Packages

Dynamic documents have become the standard for loan document generation over the past few years. Instead of managing through empty space in a static document template, dynamic documents utilize rules-based intelligence and calculations to automatically pull the accurate data fields from the LOS to create transaction-specific documentation.

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Lenders using dynamic document software can then use the data to electronically generate and deliver accurate docs to the borrower and investor. Dynamic document platforms that leverage two-way data pushback can also greatly reduce the lender’s susceptibility to errors caused by manually reentering data and eliminate the need to manually create new sets of documents for each transaction, enhancing quality, compliance and efficiency.

Dynamic document engines also make it possible to insert other documents a lender might require, such as disclosures of business relationships with settlement services, documents related to the transactions between realtors or change of circumstance addendums. These forms are not generated by standard loan document software, and the ability to insert them into an electronic disclosure or closing package for delivery is valuable.

Building a Custom eSign Framework

Many lenders have taken the first step in using dynamic document platforms to customize their disclosure and closing packages. However, the next phase in providing borrowers with a fully digital loan experience is ensuring that all forms can be eSigned.

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Currently, most of the “extra” documents added to a package that are not specifically generated by the document software either are not mapped to eSign capabilities or the borrower is asked to use a separate system from what they have been using with the lender. This means that when the borrower receives an electronic document package, they will be able to sign some of the forms electronically but must print out the others. From there, they have to scan and email or mail the wet-signed forms back to the lender, slowing down the loan workflow.

The best loan document generation systems will offer lenders multiple options for adding external documents to an eSigned doc package. First, custom documents should be easy to add to a lender’s library in the doc generation software, so that they can be seamlessly included with all doc requests in the future. Second, external documents could be included in the initial doc generation request, along with the mapping coordinates for the electronic signatures. And finally, lenders should have the option to quickly and easily add one-off documents manually after the eSignable package has been created, editing them to add the appropriate eSigning points along with any other borrower interactions like check-boxes or text fields to be filled in.

These options provide lenders with maximum flexibility to include their custom documents within the loan doc package and make them eSignable, enabling their borrowers to complete the entire package in one seamless online experience.

As lenders move more of their loan operations into the digital world, the ability to customize all documents for eSignatures and inclusion in document packages will keep them on the leading edge of competitiveness, customer service and cost efficiencies.

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eDocs, A Better Customer Experience

The industry is changing. Electronic loan documents have come a long way in the past decade. Today, most lenders incorporate eDocs for at least part of the loan origination process, whether it be electronic disclosures, digital closing docs or other document needs. Making eDocs even more effective has been the adoption of eSign technology, which has streamlined the delivery and signing of loan documents for a more complete and convenient experience for the borrower.

One frustrating challenge that has remained, though, is the ability for lenders to easily send one-off documents, independent from the standard loan doc package, in an efficient manner that allows those documents to be attached to the core loan doc package and electronically signed by the borrower. This results in a situation where a borrower can receive and sign some of their loan docs electronically. However, the lender is then stuck sending the other independent documents physically, or including the documents in an electronic package but requiring the lender to print and sign the extra forms, scan, and return via email.

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To provide the flexibility and customization required to compete in today’s marketplace, lenders are turning to two key electronic document technologies. The first is using dynamic document generation to ensure that only the necessary documents – with the right information – are created in the first place.

The second is leveraging integrated all-in-one eSign technology for a complete process including integration with doc generation, ability to customize independent documents for signature, eDelivery, enabling the borrower to sign anywhere, anytime, from any device, built in compliance checks and electronic storage in a secure eVault.

Building Custom Doc Packages

Dynamic documents have become the standard for loan document generation over the past few years. Instead of managing through empty space in a static document template, dynamic documents utilize rules-based intelligence and calculations to automatically pull the accurate data fields from the LOS to create transaction-specific documentation.

Featured Sponsors:

 
Lenders using dynamic document software can then use the data to electronically generate and deliver accurate docs to the borrower and investor. Dynamic document platforms that leverage two-way data pushback can also greatly reduce the lender’s susceptibility to errors caused by manually reentering data and eliminate the need to manually create new sets of documents for each transaction, enhancing quality, compliance and efficiency.

Dynamic document engines also make it possible to insert other documents a lender might require, such as disclosures of business relationships with settlement services, documents related to the transactions between realtors or change of circumstance addendums. These forms are not generated by standard loan document software, and the ability to insert them into an electronic disclosure or closing package for delivery is valuable.

Building a Custom eSign Framework

Many lenders have taken the first step in using dynamic document platforms to customize their disclosure and closing packages. However, the next phase in providing borrowers with a fully digital loan experience is ensuring that all forms can be eSigned.

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Currently, most of the “extra” documents added to a package that are not specifically generated by the document software either are not mapped to eSign capabilities or the borrower is asked to use a separate system from what they have been using with the lender. This means that when the borrower receives an electronic document package, they will be able to sign some of the forms electronically but must print out the others. From there, they have to scan and email or mail the wet-signed forms back to the lender, slowing down the loan workflow.

The best loan document generation systems will offer lenders multiple options for adding external documents to an eSigned doc package. First, custom documents should be easy to add to a lender’s library in the doc generation software, so that they can be seamlessly included with all doc requests in the future. Second, external documents could be included in the initial doc generation request, along with the mapping coordinates for the electronic signatures. And finally, lenders should have the option to quickly and easily add one-off documents manually after the eSignable package has been created, editing them to add the appropriate eSigning points along with any other borrower interactions like check-boxes or text fields to be filled in.

These options provide lenders with maximum flexibility to include their custom documents within the loan doc package and make them eSignable, enabling their borrowers to complete the entire package in one seamless online experience.

As lenders move more of their loan operations into the digital world, the ability to customize all documents for eSignatures and inclusion in document packages will keep them on the leading edge of competitiveness, customer service and cost efficiencies.

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Lender Optimizes Account Onboarding And Consumer Loan Experiences

West Jordan, Utah-based Mountain America Credit Union, has selected Docutech’s ConformX dynamic document generation engine, Solex eSign and eClose, and print fulfillment services to streamline new account onboarding, and consumer, home equity and short-term mortgage refinance lending process for its branches across the U.S.

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Through Docutech’s ConformX, Mountain America Credit Union will be able to dynamically generate document and disclosure packages for their new account and consumer loan offerings including personal accounts, trusts, business accounts, credit cards, auto loans, student loans, home equity, and short-term mortgage refinance products. Through Solex, the credit union will also be able to offer the convenience of eSign and eClose capabilities online and via in-branch signature pads. The use of these technologies will better enable Mountain America to deliver robust omni-channel financial services, optimize member experience and increase operational efficiency.

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“Docutech understands the legal and compliance nuances of each state,” said Bret Butterfield, VP of Home Equity lending at Mountain America. “Because Docutech will have our member’s loans covered from a compliance standpoint, including eClose and electronic notary services, we can concentrate more of our time on satisfying and elevating our member’s experience.”

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Jade Beckman, VP of Consumer Loans at Mountain America added, “Docutech took much of our regulatory and compliance burden from us by streamlining the document process. This tool has made the whole process much simpler. Document updates that used to take weeks to change are now updated in a day.”

“Mountain America is one of the largest credit unions in the U.S. and given its passion for improving the lives of its membership, we are honored to stand by Mountain America in this pursuit. Docutech is most known in the industry for our ability to streamline and improve compliance for the mortgage lending process. However, our ability to improve the account onboarding and consumer lending process is of increasing interest as credit unionscontinue to diversify their offerings,” said Amy Brandt, CEO of Docutech. “Though Docutech’s technology, Mountain America’s members will be able to reduce the amount of time spent from application to closing – it’s an efficient and enjoyable experience for both the member and thecredit union.”

Docutech Advances “E” Initiatives

Docutech, a provider of document, eSign, eClosing, and compliance technology for mortgage, home equity and consumer lending, announced that its Solex eClosing and eVault solution has been approved by Fannie Mae for eClose, eNote, and eVault functionality. In addition, the Solex eVault has received certification from the MERS eRegistry for all eNote management transactions. And there’s more …

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Solex eClosing and eVault enables lenders to securely close and register electronic notes on the MERS eRegistry and deliver them with full confidence that each mortgage satisfies investor requirements. Leveraging Docutech’s proprietary and enhanced Solex eVault, lenders can securely and automatically store eNotes, register them on the MERS eRegistry and transfer control to investors via direct VPN connectivity to Solex. The MERS eRegistry serves as the legal system of record for identifying the Controller (holder in due course) and Location (custodian) for the Authoritative Copy of every registered eNote in the country today.

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In conjunction with Solex’s Fannie Mae approval and MERS certification, Docutech announced that a top five retail mortgage originator has executed its first eClosing using Solex, including registering an eNote on the MERS eRegistry and delivering it to Fannie Mae.

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The Solex eClosing platform, in partnership with Simplifile, provides lenders with a comprehensive Integrated eClosing solution, with eSigning efficiencies from initial document generation through post-closing. Combined with Docutech’s dynamic document generation engine ConformX, lenders can automatically generate digital, data-driven documents that adhere to rules-based intelligence and meet specific loan criteria. Docutech and Simplifile’s intelligent eEligibility engine analyzes each closing package to be as “e” as it can be, according to state, county, and investor variations. Hybrid options include eSigning of ancillary documents, plus options for SMART Doc eNotes, eNotarization and eRecording.

“We are honored to work side-by-side with leading lenders in the spirit of driving innovation and delivering an exceptional customer experience” said Amy Brandt, Docutech’s president and CEO. “Fannie Mae and MERS have been critical to the actualization and furtherance of eMortgages within our industry. With their backing, we can ensure that our solutions meet the highest standards and are able to comprehensively serve lenders and their customers in the evolution to a fully digital mortgage.

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Docutech’s Harry Gardner Elected Chair Of ESRA Board Of Directors

Harry Gardner, executive vice president of eStrategies for Docutech, was named chair of the board of directors for the Electronic Signatures and Records Association (ESRA) for 2018. Gardner has participated in ESRA’s activities since its inception and joined the organization’s board of directors in January of last year.

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ESRA was founded in 2006 with the mission to lead and advocate the use of electronic records across multiple industries. The organization strives to develop and promote progressive eSignature-related public policy as well as inform and educate its members, lawmakers and the general public on changing regulations. ESRA currently comprises approximately 40 member-companies and organizations of electronic signature and document technology providers and users across the globe.

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“I’m honored to have been elected to serve as chair of the board of directors for 2018 and pleased to help ESRA as we move forward in this very critical year,” said Gardner. “Of course, improvement is always the main goal. We’re constantly looking to build up ESRA’s membership and to further expand our legislative and educational impact to see the full realization of the value proposition of eSignature technology across industries.”

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Gardner joined Docutech in 2016, building on more than 18 years of mortgage technology experience and standards development leadership. A leading player in the development of and education around mortgage technology standards, Gardner has written articles for many publications, including a series inMortgage Banking Magazine as the “eMortgage Evangelist.” At Docutech, Gardner collaborates with the leadership team to define and execute the electronic document and eSignature product strategy.

eClose: Moving Toward The Holy Grail

A fully paperless eClose has long been the Holy Grail for the mortgage industry. Just as Sir Galahad embarked on a quest to find the Holy Grail that would bring the ultimate benefits of self-actualization and salvation, brave lenders and tech vendors have been working tirelessly to achieve fully electronic closings and reap their invaluable benefits.

Not only do eClosings offer a wealth of operational benefits for lenders—improved efficiency, cost savings, tighter security and compliance, just to name a few— but they also enable lenders to extend more convenience and transparency to their customers. For lenders, they truly are the Holy Grail worth questing after.

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Luckily, eClosings are seeing more traction within the industry than ever before, but there’s still some distance to journey before they become standard. The first important step is understanding where the industry is currently and where it still needs to go before it can get its hands on the Holy Grail.

The Current State of eClose

A majority of eClosings today are hybrids between a standard paper closing and a full eClosing, meaning part of the process takes place electronically, but some portion still involves paper, usually for the notarized and title documents. Hybrid eClosings indicate progress for the industry and are still preferable to an entirely paper-based process, as transferring even part of the closing to digital brings business benefits to the lender and an improved experience to the borrower.

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Now it’s time for pioneers in the industry to address the handful of obstacles that remain on the path to eClosing.

(1) eNotarization

eNotarization is the aspect of eClosing that has perhaps most complicated the industry-wide transition to paperless closings.

This difficulty can be traced to confusion and lack of consistency in the current legal environment. While there is an existing legal infrastructure to confirm the validity of electronically notarized documents, notary legislation is controlled on a state level, which has resulted in a patchwork of differing laws.

While some states simply accept the ESIGN/UETA legal infrastructure, others have crafted their own legislation, and still others have yet to proclaim whether or not they will recognize eNotarization. This issue has been complicated even further now that some states recognize remote eNotarization—similar to standard eNotarization except the notary witnesses the closing ceremony via webcam instead of in person.

Due to differing state laws, title underwriters have been hesitant to insure loans closed with remote eNotary, because of the risk that a county recorder might notice that the notary was from a different state than the borrower and refuse to record the loan. As a result, investors have also been hesitant to purchase loans that have been remotely eNotarized unless they’re working in the few states, like Virigina and Montana, that have explicitly passed laws around the practice. Fannie Mae and Freddie Mac’s official policies initially stated that they would accept remotely-notarized loans only for borrowers and properties in the same state as the remote notary. More recently, those policies seem to be evolving toward acceptance of a remotely-notarized loan “as long as the title underwriter insured it,” regardless of location.

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The most straightforward solution would be for all states to simply accept the legal validity of electronic notary signatures under the existing ESIGN/UETA legislation. Only once the legal landscape has become more standardized across states will eClosings become the norm.

(2) Widespread Misconceptions

While most lenders and consumers recognize the benefits of conducting closings electronically, commonly held misconceptions among all parties involved have also impeded eClose traction. Luckily, this is an easy obstacle to overcome, as addressing it simply requires a little more education.

With the increasing frequency and complexity of data breaches, perhaps the biggest worry among lenders is that eClosings could be less secure than paper closings. However, digital mortgage processes actually have the potential to be more secure, as there’s less manual data management and better authentication methods to confirm the borrower’s identity. And it’s always important to remember that regardless of the method used to sign the final documents, on paper or electronically, lenders must store and secure the borrower’s personal information in the same back-end LOS systems, so eClosings don’t introduce any new issues related to data breaches.

Borrowers are generally happy to embrace eClosings, since many of them are already familiar with completing financial transactions online and would prefer the convenience of this method. However, they may also have security concerns, so lenders should make it a point to be transparent during the process to ensure borrowers feel comfortable.

(3) Technology

Technology solutions supporting eClose exist today, but they vary in their areas of focus and don’t yet comprehensively address every need at the closing table. Solutions that focus on eNotarization or remote notarization lack tight integration with document generation and employ manual tagging for signature points, introducing opportunity for human error if a signature point is missed.

There have been recent announcements of “completely electronic closings,” which indicate good progress toward a completely paperless process. However, in each case a lot of manual work and document handoffs were necessary to pull together all of the closing documents into a single eSigning event. Still, as the industry develops greater integration between lenders’ loan origination systems, doc generators, title production systems, closing agents, and electronic notarization and recording, we will continue to move toward more seamless solutions where document assembly and tagging will be performed automatically.

These developments attest to the hard work technology vendors have been putting into heralding in the age of eClose with optimal technology. The increasing prevalence of APIs and vendor partnerships are also facilitating the transition.

Additionally, there are still individual solutions that lenders can use to take some of the paper out of the process. Since eClosings hinge so significantly on documents, the most important feature to have in today’s lending environment is integration between the doc source and eSign platforms.

The industry is closer than ever to possessing the Holy Grail of mortgage lending: a fully paperless eClosing. All that remains of the quest is to overcome some difficult but conquerable obstacles, and then the entire industry will reap the benefits of eClosings.

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Docutech, Veri-Tax Streamline Day 1 Certainty Process

Docutech, a provider of document and compliance technology for the mortgage and consumer lending industries, and Veri-Tax, a national verification provider, have expanded their integrated services to enable lenders to easily obtain the tax transcripts needed to enroll in Fannie Mae’s Desktop Underwriter (DU) validation service. Once enrolled in DU, lenders are able to receive Fannie Mae’s Day 1 Certainty, which frees them from representations and warranties for validated loan components.

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Veri-Tax is authorized to provide 4506-T tax transcripts through the Fannie Mae DU validation service. By expanding the integration between Veri-Tax and Docutech, lenders that use Docutech’s ConformX platform can easily satisfy Fannie Mae’s requirements by placing and retrieving tax transcript orders seamlessly within ConformX, where borrower information is already stored, while shortening the loan process by days.

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Fannie Mae’s DU validation service is designed to provide its customers with enhanced loan origination controls, improved processes and certainty around the borrower’s income, asset and employment information. When a lender opts in to use the DU validation service and obtains an eligible verification report from a vendor such as Veri-Tax, DU will use the data on the report to validate the borrower’s information and provide the lender with Day 1 Certainty for the loan.

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With the partnership between Veri-Tax and Docutech, lenders are able to use ConformX to submit tax transcript requests through Veri-Tax for simple 4506-T fulfillment, saving several days in the loan process.

Docutech President and Chief Operating Officer Amy Brandt said, “We’ve been very pleased with the success of the ongoing partnership between Docutech and Veri-Tax. Our integrated service allows shared customers to easily satisfy IRS requirements by automating the verification process and enabling lenders to place and retrieve tax transcript orders within our flagship software ConformX, where borrower information is already stored.”

Veri-Tax CEO of Customer Happiness Nick Lim added, “We are pleased to enrich our partnership with Docutech, especially as we’ve become a Fannie Mae authorized report supplier. We believe the combination of our ‘customer happiness’ differentiation and the innovative Fannie Mae Day 1 Certainty benefits  the robust Docutech platform and offers compelling value of protection, speed and efficiencies for our shared customers.”

Docutech Expands Its Operations

Docutech has expanded its operations with the opening of a new office in Scottsdale, Arizona. In addition to the corporate headquarters in Idaho Falls, Idaho, the new office will serve to support the company’s growth initiatives with key roles in Operations, Finance, Sales and Marketing.

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Leading operations for Docutech is newly appointed President and Chief Operating Officer Amy Brandt, who holds more than 20 years of executive level experience in the mortgage and software industries. As President and COO, Brandt oversees daily operations, including business strategy and optimization, innovation, product development and execution, go-to market strategies, and client and employee growth and retention.

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“Docutech is committed to continuing to innovate and provide the technology and services needed to help drive the digital evolution of the mortgage and consumer lending industries,” said Brandt. “Our operations expansion into the Scottsdale market is a reflection of our commitment to support the digital evolution of the industry and the growth of our leadership position.”

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Docutech’s innovative solutions enable lenders to quickly generate and customize loan documents, significantly reduce operational costs, improve overall productivity, and optimize the customer experience. Docutech’s flagship solution, ConformX, is a document generation engine that integrates with Loan Origination Service (LOS) platforms to seamlessly produce compliant loan origination documents. In addition, ConformX offers lenders a range of complimentary technology capabilities to optimize the lending process and improve compliance, including Solex eSign enabling documents to be signed anytime, anywhere, through any device.

“At Docutech, we are driven to deliver best-in-class enterprise digital lending document and compliance solutions and service. We carefully selected Scottsdale, Arizona for the expansion of our operations given the area’s depth of industry talent,” said Ty Jenkins, Founder and CEO of Docutech. “We are thrilled to be part of this community and look forward to ongoing growth and to continue to serve the evolving needs of the lending industry and their customers.”

Docutech’s new office will be located in the Lincoln Towne Centre building at 4250 N. Drinkwater Blvd. in Old Town Scottsdale.

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