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Pavaso Facilitates Tennessee’s First RON eClosing Under State Law

Pavaso, a digital closing provider, facilitated the first remote online notarization (RON) eClosing in Tennessee to be completed by a Tennessee eNotary. The transaction follows the July 1, 2019 effective date of a state law that permits RON. Pavaso’s innovative eClosing platform was selected by the closing agent, Joseph Kirkland, senior underwriting counsel with Closetrak Title & Closing in Memphis and president-elect of the Tennessee Land Title Association, to deliver all the benefits of a digital closing and a superior user experience.


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The Online Notary Public Act makes Tennessee the sixth state to permit RON, the notarization of electronic documents from a remote location using online, two-way audio-video technology. RON sessions are recorded, and the identity of all signatories is verified through a photo ID and knowledge-based authentication technology.


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Existing Tennessee notaries must apply for and receive approval from the state before performing RON. Before applying, notaries are required to contract with a third-party vendor that will provide the technological support necessary to expand their services online.

While the state does not endorse vendors, Pavaso was the provider of choice for the first notaries to have their applications approved.


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Pavaso offers one of the most utilized eClosing platforms on the market. It brings everyone involved in real estate transactions together in a secure digital environment to streamline the closing process. It also gives closing agents the autonomy to utilize their own state-commissioned eNotaries or existing notary network, and the functionality to support fully digital, hybrid and traditional closings.

Kirkland, the state’s first commissioned eNotary, had the honor of performing the first remote digital closing under the law he helped pass as part of the Tennessee Secretary of State’s RON workgroup. For him, Pavaso made the process as seamless as it was memorable.


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“Pavaso is an outstanding product that made this closing much more convenient,” says Kirkland. “My clients are missionaries in Uruguay who were having trouble scheduling a consular officer to notarize documents at the embassy. Using this technology saved weeks of waiting. Thanks to the new RON law and Pavaso, I was able to close the transaction and notarize documents at my office here in Memphis, while the sellers participated from their home in Montevideo.”

Sellers Bob and Jennifer Frith were also happy with their Pavaso experience.

“Due to our present situation of living overseas and selling a property in Tennessee, Pavaso’s eClosing service was a tremendous tool in assisting us in this long-distance transaction,” says Bob. “[Kirkland] guided us through the easy to understand process. We would highly recommend this innovative technology to anyone in need of long-distance notarial services.”

“We are thrilled Tennessee notaries have been given the green light to perform remote online notarizations and they chose our eClosing platform to make history,” says Nancy Pratt, vice president of partner relations & government affairs for Pavaso. “Pavaso has facilitated electronic notarization of thousands of loans in states where it is allowed, and we look forward to helping notaries in states that permit RON extend this convenient new option. We are committed to giving our settlement providers all the tools and support they need to accommodate any type of closing their customers prefer.”

RE Firm Embraces eClosing

Wylie and Washburn, LLC has chosen Pavaso’s electronic closing platform to begin offering digital real estate closings. Wylie and Washburn is a South Carolina-based real estate firm specializing in residential and commercial real estate closings.


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Its experienced attorneys offer clients friendly, personalized service and professional guidance throughout the closing process. The firm selected Pavaso’s technology to enhance the closing experience for brokers, agents, lenders, home buyers and sellers.   


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Pavaso offers a solution for conducting eClosings. By bringing everyone together in the same digital environment, the Pavaso platform enables real-time collaboration, maximizes efficiencies and streamlines the closing process. It also allowsconsumers to review closing documents and ask questions about the process from the comfort of their home, so they can feel prepared on closing day.   


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“We are excited to help Wylie and Washburn and their clients enjoy all the benefits of a modern closing experience,” says Cheryl Baillis, Executive Vice President of Operations for Pavaso. “Our digital closing solution provides a more efficient alternative to the traditional closing process. Uniting permissible parties in a single digital environment promotes seamless communication and collaboration that accelerate the closing process.”   


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“At Wylie and Washburn, customer satisfaction is our primary goal for every transaction,” said firm partner Jadda Wylie. Firm partner Kristen Washburn continued “Pavaso will give our clients flexible closing options, secure access to documents and a direct line of communication with the professionals handling their transaction so they can enjoy a smooth closing experience.”

Wylie and Washburn, LLC is a full-service real estate law firm focused on commercial and residential real estate. The firm has office locations in Florence, Columbia and Sumter, South Carolina, and it handles closing transactions throughout the state. As an attorney-managed firm, Wylie and Washburn proudly entrusts every case to one of its experienced, in-house attorneys. 

A New Digital Closing Experience

Fidelity National Financial launched a digital closing experience for consumers closing in its title operations. Developed in partnership with Black Knight, Inc., this new closing experience supports both hybrid and fully digital closing options and is tightly integrated with FNF’s title production systems. Designed to digitally engage homebuyers and sellers in the process well in advance of the closing signature ceremony, the experience brings increased transparency, flexibility and convenience to the final steps of real estate transactions.


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“Today’s homebuyers and sellers have come to expect a digital experience that increases the transparency and convenience of the transaction,” said Jason Nadeau, Chief Digital Officer for Fidelity National Financial. “At FNF, we understand this. That’s why we’re committed to creating a totally redesigned real estate experience for the consumer. We’re also making sure our vast network of partners has access to the tools they need to compete effectively in an increasingly digital world.” 


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In partnership with Black Knight and leveraging the company’s Expedite Close technology, FNF created a digital closing experience that is tailored to meet the very specific needs of the settlement community. FNF’s platform is based upon tight integrations with title production and workflow solutions, and optimized for ease of use and maximum adoption. Additionally, consumers are provided with greater visibility and transparency into their documents prior to the actual closing. Integrated eSignature technology allows for many documents to be signed in advance of the closing itself and – in jurisdictions where it is permitted – remote online notarization capabilities ensure sellers and buyers can close on a real estate transaction when and where it best suits their schedules.


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“We’re honored to have collaborated with FNF in developing a new closing experience,” said Black Knight president Joe Nackashi. “Black Knight is committed to our clients’ success, and we wholeheartedly support FNF’s mission to redefine the experience for the millions of consumers they work with annually.”


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While the digital closing platform is loan origination system (LOS) agnostic, it is currently integrated with Black Knight’s suite of solutions. FNF’s title operations will begin leveraging the digital closing platform in Q2 2019.

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Title And Settlement Services Provider Embraces eClosings

Hightide Settlement Services, LLC (“Hightide”), a provider of title and settlement services, is now offering eClosings through Pavaso, a provider of digital mortgage closing technologies. Hightide leverages its extensive experience and expertise to tailor comprehensive, customized solutions for every title and settlement need.


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Pavaso expands the range of options available to Hightide customers and helps deliver faster, more convenient closings. The Pavaso platform breaks down traditional silos and brings everyone in the homebuying transaction together in the same digital environment, where they can seamlessly communicate, collaborate and securely exchange information throughout the entire closing process.


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Designed by industry veterans to simplify the closing experience, Pavaso helps save time, reduce costs and streamlines processes. Customers can also enjoy more convenience, education and transparency. 


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“Hightide is always looking for new ways to improve the customer experience and adapt to the demands of a changing industry,” said Keith D. Murray, Hightide’s president and chief executive officer. Murray continued, “The Pavaso platform helps Hightide do both. Not only does Pavaso give our customers more choices and convenience, but it also gives us tools to maximize efficiency and remain competitive in the digital age.”


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“Our comprehensive eClosing solution provides the flexibility to deliver a full eClosing, a hybrid closing or even a traditional paper closing,” said Cheryl Baillis, executive vice president of operations at Pavaso.

Baillis continued, “We understand the importance of the customer experience and believe in providing the ability to choose the closing method they’re most comfortable with and that best meets their needs. Our goal is to add convenience to everyone involved in the real estate transaction.

Lender Offers Hybrid eClosing Option

Plaza Home Mortgage, Inc., a wholesale and correspondent mortgage lender, today announced a new hybrid eClosing option on all conventional Fannie Mae and Freddie Mac loans. 


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The new option allows settlement agents to coordinate directly with borrowers, and offer them the ability to review their closing documents electronically and execute most of the documents online. Only the Note and Security Instrument documents will require a traditional, wet signature at closing, allowing for a much quicker closing process. 


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With the new hybrid eClosing option, borrowers will receive their closing package electronically one to two days before the closing date, allowing them more time to review the documents and ask questions before they get to the closing table.


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“eClosings are a logical next step on the path to a completely digital mortgage,” said Jeff Leinan, Executive Vice President, National Wholesale Production. “By offering new, digital solutions our clients will see dramatic improvements in the speed and efficiency of the closing process that will enhance their borrower experience.”


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Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national correspondent and wholesale lender. Headquartered in San Diego, Plaza is dedicated to building quality, long-term relationships with its correspondent and mortgage broker clients by offering a wide variety of programs and an exceptional client experience. 

Law Firm Ivey & Eggleston Embraces Digital Closings

Pavaso, creator of a complete digital mortgage closing platform, is pleased to announce that Ivey & Eggleston, an Asheboro, North Carolina law firm, has selected Pavaso’s technology to conduct its digital closings. 


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Ivey & Eggleston offers representation in a wide variety of legal matters, including real estate transactions for both the residential and commercial sectors. In selecting the Pavaso platform, Ivey & Eggleston are enhancing the closing experience for brokers, agents, lenders, home buyers and sellers. 


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“Ivey & Eggleston’s relationship with Pavaso allows us to offer our clients an innovative alternative to a traditional closing,” said S. Scott Eggleston, attorney and owner of Ivey & Eggleston. “eClosings will help save time and money, and prevent frustration throughout the transaction. We are excited to be early adopters of this technology and to be part of the wave of the future in real estate closings.” 


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Pavaso’s platform brings together all stakeholders on one secure platform to communicate, collaborate and exchange information throughout the entire closing process. Through a complete suite of eClosing products, Pavaso provides fully digital and hybrid closings that are designed to deliver the ultimate customer experience.


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“We are excited to work with Ivey & Eggleston to advance their closings to a digital process that will allow them to provide a superior customer experience, streamline processes and deliver a faster, more efficient closing,” said Cheryl Baillis, executive vice president of operations at Pavaso.

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SecurityNational Mortgage Implements A Fully Paperless Closing Process

SecurityNational Mortgage Corporation (SNMC), an independent national mortgage banker, has successfully rolled out DocMagic’s comprehensive Total eClose platform. Since rolling out Total eClose in September, SNMC has reduced borrower time at the closing table to as little as 15 minutes, and become one of the first national lenders to offer a true eClosing solution that involves no paper whatsoever.


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It has dramatically sped up the closing process, ensuring accuracy and loan quality, and delivering newfound efficiencies for borrowers, notaries and settlement providers. Total eClose enables SNMC’s customers to preview documents prior to closing, eSign all documents, and complete both remote and in-person eNotarizations. As a result, SNMC is now positioned to capture more market share, reduce operational costs, expedite closing times and elevate the borrower experience.


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“Our goal was to perfect a completely digital eClosing process, not to be just another lender offering a basic hybrid closing,” said Steve Johnson, president of SNMC. “Achieving our goal required a powerful end-to-end technology, a perfectly executed seamless implementation, and an intuitive interface that everyone—staff, settlement service providers and borrowers—could use immediately, without a steep learning curve. We got that and more with DocMagic. Plus, the DocMagic implementation team was with us all the way. We never had to worry about a thing.”  


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The two companies approached the project as partners to ensure swift adoption and a quick understanding of the new workflow-driven eClosing process for both SNMC’s staff and customers. DocMagic worked hand-in-hand with the lender, leveraging its vast eMortgage expertise to help sculpt a unique strategy and a successful go-to-market launch. Unlike other document and eClosing solution providers, DocMagic takes an ultra hands-on approach to implementations, from developing the project roadmap, to training all parties—such as staff, title agents and notaries—to synchronized testing of each facet of the Total eClose platform.

“Our implementation teams function like expert consultants—we work very closely with each client, guiding them literally every step of the way,” said Dominic Iannitti, president and CEO of DocMagic. “There is a huge number of moving pieces in an eClosing solution. As a single source solution, we have intricate knowledge of every one of them, so there are none of the issues that plague other providers—not only immediately after the implementation, but over the long haul as well. In contrast, lenders who choose incomplete or cobbled-together eClosing technologies may have to hit the restart button within 12 to 18 months and search for a comprehensive solution.” 

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Blazing An eClosing Trail

BC Law, a provider of closing services for the mortgage and title industries, has selected Pavaso to conduct digital closings for its lender and agent clients.

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Based in Stuart, Florida, BC Law provides attorney state services such as title opinions, settlement, disbursement, and recording in several states for refinance, purchase and reverse mortgage transactions. By choosing Pavaso to provide a digital closing process for homebuyers, BC Law becomes one of the very few eClosing providers in states that require attorney settlements, which include Georgia, North and South Carolina, New York, Massachusetts and Vermont.

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“Working with Pavaso’s eClosing technology solution will provide our lender and title company partners the ability to eClose in select states which require attorney settlement partners,” said Rudy Krupka, chief marketing officer of BC Law. “Working with Pavaso, BC Law can deliver the positive eClosing borrow experience our clients have come to expect from BC Law.”

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The Pavaso Platform is the only closing solution that connects all stakeholders in one location. Lenders and title agents use Pavaso to collaborate, review closing documents and access all the tools needed to conduct digital closings, including remote online notarizations. As a result, borrowers receive much faster and more transparent transactions compared to a traditional, paper-based closing process.

Mark McElroy, president and CEO of Pavaso, noted that BC Law is known for having a high success rate of closing attorney-based settlements and is capable of conducting closings at any location, time or day of the month.

“We’re thrilled to be working with a company that is so committed to providing clients with a better closing experience,” McElroy said. “By conducting digital closings on the Pavaso Platform, BC Law will continue that commitment while ensuring more compliant, streamlined closings. We look forward to a long and successful relationship.”

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Lenders One Launches Complete eClosing Solution For Members

Lenders One Cooperative, a national alliance of independent mortgage bankers, has launched Lenders One eClosing by DocMagic, a complete eClosing solution for borrowers, lenders and investors. The eClosing solution provides an entirely paperless workflow that integrates every component of the closing process and guides users through each step.

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Launched for Lenders One members at the Lenders One Summer Conference in Salt Lake City, Lenders One eClosing by DocMagic is evidence that eMortgages and eClosings are no longer a future-state vision. When using the solution, the average loan closing “at the table” can be reduced from 60 minutes to 15 minutes, helping to dramatically improve the borrower experience.

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The solution includes the following features:

>> Integrated with all of the major LOS platforms to generate e-enabled documents.

>> An embedded compliance engine that automatically audits documents and data against applicable industry laws and regulations to help ensure compliance throughout the loan lifecycle.

>> eNotary technology for in-person electronic notarization or remote online notarization where permissible.

>> The ability to deliver a MISMO SMARTDoc eNote with direct connectivity to the MERS eRegistry.

>> A secure, certified eVault which provides long-term storage and eDelivery to warehouse banks and investors and features a date-stamped and time-stamped audit trail to help show proof of compliance at all times.

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“Our eClosing technology puts Lenders One members at the forefront of the eMortgage evolution, a sought after capability made possible through our collaboration with DocMagic,” said Michael Kuentz, CEO of Lenders One. “Importantly, the eClosing solution incorporates feedback received from our members and service providers, helping ensure we address their needs. Our comprehensive eClosing solution provides our members with options to choose full eClose or hybrid eSign/ink-sign workflows. The technology adapts to the lender’s production environment and compresses the overall timeline to loan sale, generating material savings for lenders facing historically high loan production costs.”

“Effective implementation of eClosing begins with a well-defined eMortgage strategy, and by working in concert with Lenders One, we are helping originators set up their eClosing production lines at a pace, and in a manner, that is consistent with their overall business goals,” said Dominic Iannitti, President and CEO of DocMagic. “The deep working relationships that Lenders One has established with its members are critical, and through our combined strength we are accelerating the eMortgage journey for progressive lenders nationwide.”

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Getting Closer To Full eClosings

Pavaso, a mortgage technology provider, has introduced a remote online notarization feature (RON) to its Digital Close eClosing platform. RON will enable users to conduct the mortgage closing session remotely—including notarizations. Pavaso is the developer of a truly digital mortgage enterprise solution platform that incorporates both lender and title participation.

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Pavaso’s development of its Remote Online Notarization tool provides its users the ability to conduct the entire closing (including notarization) using a single electronic portal through the Digital Close Enterprise eClosing platform.  Other systems require additional technology, integrations or multiple portals to conduct a complete, notarized closing. The feature was developed in direct response to the rapidly growing interest at the state level in allowing remote notarization. Currently, remote notarization is legal in Texas, Virginia, Montana and Nevada. Several more states, including Indiana, Minnesota and Tennessee, have passed laws or are expected to pass laws introducing remote notarization in the next year as well.

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According to Nancy G. Pratt, Vice President Partner Relations & Government Affairs for Pavaso, the addition of RON to Digital Close will empower users to notarize documents (where allowed by law) electronically and online—even when physically separated from the signer of the documents. The feature provides convenience to all parties without having to forego the use of experienced closing agents. Pavaso’s RON tool provides a faster, easier connection process for consumers as well as instant access to a recording of the notarizations.

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“RON is yet another powerful indicator that times are changing in the mortgage and settlement industries,” said Pratt. “Consumers are demanding more flexibility in choices – it’s no longer just a wish for flexibility in choices —they demand them. Pavaso’s unveiling of RON ensures that the consumer will now be able to experience the convenience, transparency and simplicity of a digital closing no matter where that consumer (or closing agent) might be situated.”

The Pavaso Digital Close platform delivers efficient, accurate closings by preventing errors at closing, including over signing, missed signatures and more. This, in turn, delivers a smooth, faster closing for consumers while reducing costs for mortgage lenders. The collaborative platform brings title and lender documents together for digital signature and allows consumers access all documents anywhere, on any device, prior to closing. Pavaso’s Digital Close platform provides flexibility in closing by facilitating hybrid closings as well as complete eNote and eVault transactions.

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