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Redefining The Point-Of-Sale

PromonTech, the technology unit of Promontory MortgagePath, has entered into an agreement with ISGN to become the exclusive point-of-sale (POS) solution for ISGN’s MORVision loan origination system (LOS).

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ISGN MORVision users can now leverage PromonTech’s white-label, Borrower Wallet to engage and educate customers and prospects. Borrower Wallet provides a secure, borrower-friendly environment designed to build confidence and make it easy for the borrower to enter information, approve automated data collection, upload/e-send documents and stay informed throughout the entire loan journey. Data and documents captured in the front end of the origination process can be seamlessly exported into MORVision via the PromonTech-ISGN integration.

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“Having a next-gen point of sale experience is increasingly becoming the cost of doing business in a digital mortgage world,” said Michael Kolbrener, chief technology officer of PromonTech. “Borrower Wallet engages with customers using any computer or mobile device, on either a self-serve or loan officer-assisted basis. We look forward to working with ISGN and its LOS users to enhance both their customer experience and their efficiency.”

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“By partnering with PromonTech, our clients will have access to an advanced, customizable front-end solution, at a fraction of the cost of developing one in house,” said Amit Kothiyal, chief executive officer of ISGN. “Borrower Wallet is an elegant digital solution for both consumer direct and loan-officer centric lenders.”

Partnership To Deliver Modern Mortgage BI And Performance Management Tools

Wipro Gallagher Solutions (WGS), a Wipro Limited company and a provider of loan origination software solutions, and Precision Risk Management Systems, Inc. (PRMS), a provider of performance management solutions, have partnered to deliver advanced mortgage business intelligence (BI) and customer experience management solutions to mortgage lenders.

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As a part of this alliance, Wipro will offer its clients a powerful set of dashboard-driven performance management tools, including enterprise reporting, intuitive metrics and Key Performance Indicators (KPI) that focus on identifying potential problems before they progress in efforts to prevent business losses for lenders.

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“As Wipro Gallagher Solutions consistently strives to add value for customers, we have partnered with PRMS to deliver enterprise-wide management information and production analytics tools that help customers achieve greater profitability and efficiency,” said Scott Dunn, Head of Product Management, Strategy and Compliance, Wipro Gallagher Solutions, Wipro Limited.  “PRMS provides innovative solutions that are intuitively easy to use and are capable of integrating and functioning in an extremely short period of time to provide a rapid return to our customers.”

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“PRMS is extremely pleased to be working with the team at Wipro Gallagher Solutions to help lenders perform at a higher level,” said David Demster, Executive Vice President, Precision Risk Management Systems.  “These solutions will provide Wipro customers with focused business reporting, graphical dashboard information and key performance indicators that will enable management and staff to work more efficiently and effectively.”

Partnership Helps Lenders And Ellie Mae Accelerate Adoption

Brimma Tech, Inc., a software development and technology services company, announced that it has joined the Ellie Mae Pro consulting partner program.

By participating in the program, Brimma Tech will have deeper access to tools, training, marketing opportunities, and other critical resources to grow its business. Brimma Tech will help lenders and Ellie Mae accelerate the delivery, deployment, and adoption of Ellie Mae’s Encompass solution.

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Brimma Tech Inc. looks to help accelerate the digital transformation journey through:

UX and UI – Strategy and Execution

Rapid Prototyping – Bringing the vision to reality quickly

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Highest Quality Delivery – Our developers, not testers, own quality!

Truly Agile – Weekly sprints and client milestone demonstrations

Mortgage Technology Implementation: Upgrades, configuration and customization to meet your business model

Custom Development: Systems integrations, reporting solutions, dashboards and analytics, extensions and solutioning based on the Encompass Lending Platform

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Remote Admin (Onshore and offshore): Configuration management (users, personae, milestones, business rules, triggers, web hooks, custom input forms, workflows, custom documents, and production support)

“Brimma Tech is delighted to partner with Ellie Mae,” said Brimma Tech’s President, Supree Periasamy. “Our participation in the Ellie Mae Pro program gives us access to the tools we need to stay up-to-date on the latest Ellie Mae product development and ensures that our customers receive the highest quality services for their Encompass environment. We look forward to a long, successful relationship with Ellie Mae.”

Brimma has more than two decades of proven track record of building and implementing multiple Mortgage Origination and Management Solutions for many of the Top 10 US mortgage lenders.

About The Author

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

Taking LOS Integrations A Step Further

By now, most lenders can agree that there are countless benefits to integrating their Loan Origination System (LOS) with a technology provider’s software. For one, it eliminates the front-end data entry of having to visit multiple vendor websites and rekeying data they have already entered into the LOS. With a true “lights out” integration, the lender doesn’t have to ever leave the LOS; they can order everything they need within one system, saving valuable time.

In addition, LOS integrations eliminate copying and pasting on the back-end of the process once the order is complete. When the report is delivered back to the lender, not only is the PDF imported to the “manage files” section of the LOS, but key data elements populate important data fields. When done correctly, the LOS automatically populates the legal description and vesting information from the title work, the value of the property from the Automated Valuation Model (AVM), desktop valuation or appraisal, and valuable flood zone and HMDA data from the flood certification. Populating these key data fields saves the lender from copying, pasting or rekeying the information into the LOS. It also mitigates the risk of potential human errors associated with manual data entry; for example, the “w” and “e” keys, located right next to each other on the processors keyboard, could be accidentally keyed incorrectly which would present a problem for legal documents and recordation if “E. MAIN ST.” inadvertently becomes “W. MAIN ST.”

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Lenders partnering with a provider that enables a true “lights out” LOS integration surely experience benefits. However, if their provider is not a middleware aggregator, they are still missing out on ways to improve their loan processing. By partnering with an aggregator, lenders can take their LOS integration a step further and distinguish themselves among competition.

In most LOS integrations, a technology provider integrates into a lender’s LOS in order to enable access to their own brand of products and services. An aggregator, on the other hand, provides lenders access to all brands within one platform. Even if a lender wanted to integrate with multiple providers, the process to include all of their vendors could take months to complete. With an aggregator, lenders can go live with hundreds of vendor choices available to them on day one.

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Some aggregators even give lenders the ability to add their own vendors that may not be integrated with the aggregator; such as small, local title companies or appraisers. With User Defined Vendor (UDV) technology, the lender selects which vendor they would like to utilize and the aggregator delivers the order to the preferred vendor. Local vendors looking to access an aggregator’s system on the back-end can easily upload their documents to the system with data elements and the PDF so that the aggregator can convert the forms to XML and deliver them back into the LOS. UDV technology enables lenders to add their preferred companies into their LOS in days as opposed to months.

Another important tool that lenders should look for when choosing an aggregator is escalation intelligence. This type of technology programs the systems to automatically know what the lender wants to do next if orders receive a “no hit” or if the underwriting guidelines dictate that a more robust type of product needs to be ordered. For example, if a lender orders an instant property valuation and there is not enough information on the property for the system to return an AVM, the system will automatically order a desktop valuation, drive-by appraisal or full appraisal, depending on the underwriting guidelines, risk tolerance and cost savings objectives of the lender. The same technology can be applied to instant title searches, full property reports and title insurance products.

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Finally, an aggregator has the ability to mimic the lender’s underwriting guidelines to provide additional efficiency and “automated decisioning” technology. They provide configurations that intelligently know what products to order based on credit scores, loan amounts, LTV and other underwriting criteria, then auto-order the appropriate products and services that are required for that specific loan. This type of technology eliminates the need for the processors to determine what to order and when to order it, thereby reducing the risk of human error.

LOS integrations with middleware aggregators result in reduced processing and closing times for lenders. The aggregator delivers faster integrations with more vendors, manages vendor turnaround time on behalf of the lender and even calculates Loan to Value (LTV) and Combined Loan to Value (CLTV) to automatically populate on the lender’s system. While general LOS integrations are beneficial, it is clear that the most competitive lenders use middleware aggregators to take their integrations to the next level.

About The Author

Tedd Smith

Tedd Smith is chief executive officer of Austin, Texas-based FirstClose, provider of end-to-end technology solutions to mortgage lenders nationwide. The FirstClose reporting suite is the first, comprehensive solution with capabilities to deliver title, flood, valuation and other important data elements in one report. For more information, visit www.firstclose.com.

Time To Close A Loan Decreased

According to data from Ellie Mae, time to close all loans decreased from 44 days in January to 42 days in February.

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Time to close all purchase loans decreased from 47 days in January to 45 in February and time to close all refinances dropped from 40 days in January to 37 days in February. This is a significant drop from 2017 data that shows time to close all refinances was 47 days. Time to close FHA loans also decreased from 47 days in January to 43 days in February and time to close a conventional loan shrank from 43 days in January to 41 days in February. Time to close VA loans shrank from 50 days in January to 47 days in February. This comes as 30-year interest rates continue to rise from 4.330 in January to 4.480 in February, the highest rate since May of 2014. The percentage of closed ARMs held at 5.5 percent for the second month.

Closing rates decreased slightly with closing rates on all loans decreasing from 70.9 percent to 70.6 percent and closing rates on refinances decreasing from 65.5 percent to 65.0 percent. Closing rates on purchases held at 75.7 percent for the second month.

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“As expected, we are seeing the percentage of refinances taper back off to the projected industry levels,” said Jonathan Corr, president and CEO of Ellie Mae. “And with interest rates on the rise, we’re seeing the purchase market begin to gain some momentum. We know that the shift to a purchase market will drive the shortened time to close and we will watch to see if the trend continues into the spring and summer months.”

Other statistics of note in February included:

>>The percentage of refinances dropped from 45 percent of all closed loans in January to 43 percent of all closed loans in February.

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>>The percentage of purchases increased to 57 percent of total closed loans.

>>The breakdown of type of loans remained the same for the second month with FHA loans representing 19 percent of closed loans, conventional loans representing 67 percent and VA loans representing 10 percent.

>>Overall FICO scores held steady at 721 for the second month. LTV increased from 77 to 78 and DTI held at 26/40.

The Origination Insight Report focuses on loans that closed in a specific month and compares their characteristics to similar loans that closed three and six months earlier. The closing rate is calculated on a 90-day cycle rather than on a monthly basis because most loan applications typically take one-and-a-half to two months from application to closing. Loans that do not close could still be active applications or applications withdrawn by consumers or denied for incompleteness or non-qualification. The Origination Insight Report details aggregated anonymized data pulled from Ellie Mae’s Encompass

Teledata Communications And EnableSoft Partner To Streamline LOS-To-Core Integration

For a financial institution wanting to integrate its loan origination system (LOS) with its core platform, the endeavor can be both expensive and time-consuming. The core-provided connectors and APIs typically needed to push data from the LOS to the core can devour both programming hours and dollars.

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Users of TCI’s LOS products have another option: EnableSoft’s Foxtrot robotic process automation (RPA) software. A Foxtrot-powered data push can be set up in a matter of hours rather than the weeks or months it can take working with a core-provided solution. Foxtrot can also be used in both real-time and batch environments. Finally, Foxtrot costs substantially less than virtually all core connectors.

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“We offer a number of automation solutions to our clients and encourage them to evaluate each one,” said Barry Kirby, TCI’s vice president of sales, “but we fully expect Foxtrot to be the solution of choice for this important application.”

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“We like working with companies that don’t play favorites,” said EnableSoft president Richard Milam. “because we know when Foxtrot goes head to head with competing solutions, Foxtrot will likely win.”

About The Author

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

LoyaltyExpress Becomes Authorized Fannie Mae LOS Integration Vendor

LoyaltyExpress, a provider of marketing automation and cloud-based CRM solutions for mortgage companies and banks, announced that its LendingManager Digital Mortgage platform now seamlessly integrates with Fannie Mae Desktop Underwriter for greater efficiency with upfront data validation & eligibility.  Borrowers can apply for a loan or prequalify via loan officer, branch, and/or corporate websites, which LendingManager also designs, and gain immediate time savings with this integration.

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As part of the LendingManager solution, banks and mortgage companies can access the following with significant cost savings versus the majority of POS competitors:

>>Custom & Responsive Corporate, Branch & Loan Officer Websites

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>>Prequalify & 1003 Applications

>>Client Portal (Loan Status, Document Uploads, Lender-Borrower Messaging)

>>Mobile Websites and Applications

>>Over 60 LOS, CRM, Pricing, & Credit Integrations

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“We are excited to add the Fannie Mae DU integration for our clients,” said Wayne Stegall, President LendingManager.  “Integrations and efficiency are the name of the game for digital mortgage solutions and, as a result of the acquisition by LoyaltyExpress, we look forward to adding new capabilities even more frequently. This new functionality, in particular, keeps us at the leading edge of the market requirements and our competitors. Simply put, there is no provider that can deliver the breadth of functionality, automation and value we do.”

LoyaltyExpress simplifies CRM and marketing automation for banks and mortgage companies, including one of the top three retail lenders in the nation. Its flagship solution, CustomerManager, is an enterprise-wide, Software-as-a-Service platform that combines lead management, email and direct mail campaigns with a 360-degree view of each loan officer’s customers, partners and prospects. The MarketingCentral service delivers a web-based, sales collateral store powered by custom content creation and integrated print fulfillment.

About The Author

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

LOS Eyes Workflow And User Experience Updates

Wipro Gallagher Solutions (WGS), a Wipro Limited company, has released the latest version of its Loan Origination System (LOS), NetOxygen v5.1. “We are constantly updating our system to keep pace with the evolving industry landscape, while adding innovative efficiencies to enhance lenders’ speed, productivity and accuracy throughout the entire lending process,” said Scott Dunn, Head of Product Management and Compliance, Wipro Gallagher Solutions. NetOxygen v5.1 takes this agenda forward through many features that have been introduced in the LOS, that include:

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>>NetOxygen v5.1 provides a loan overview feature to offer users a bird’s eye view of various attributes of a loan in the form of a dashboard. It also provides users the ability to look at various conditions associated with the loan and indicates the category of a condition, when a condition is due and the status of the condition.

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>>As part of WGS’ continued focus to expand its list of service providers, it has added several interfaces to fully integrate with Fannie Mae’s Day One Certainty and help lenders process loans in a more automated and streamlined fashion, while enabling a quicker time to close.

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>>NetOxygen v5.1 offers several new self-service tools to enable lenders to perform certain configuration tasks by themselves, thereby boosting operational efficiency and reducing time to market. These features include product and pricing setup, conditions configuration, configurable fee matrices and a user management tool.

>>This version features a well-defined API that allows more seamless integration of third-party applications and several technology updates designed to enhance performance of operations and the user experience.

>>In addition to the system’s numerous workflow feature updates, the 5.1 version integrates a combined correspondent and wholesale portal to offer a more simplified experience pertaining to the processing of loans that originate from the correspondent and wholesale channels.

>>NetOxygen v5.1 Platform also supports the WGS SaaS offering which provides regional and mid- market lenders lower cost of entry, scalability and reduced time to market. NetOxygen’s SaaS offering will keep lenders up-to-date with upgrades and security patches while ensuring best-in-class system uptime.  It offers a pay-as-you-go variable cost model to help lenders reap the benefits of the platform without significant upfront investments. Clients on the SaaS offering will be able to take advantage of the all the powerful features of NetOxygen including multichannel support, self-service tools, and expanding partner ecosystem.

>>Finally, NetOxygen v5.1 fully complies with the latest industry regulatory changes. The expanded set of reportable fields as set out in HMDA 2018 is fully supported, and the new version incorporates changes to the format and number of fields within the HMDA Loan Application Register (LAR). This updated version is also fully compliant with the Uniform Closing Dataset (UCD) mandate, providing a common dataset for loan deliveries to Fannie Mae and Freddie Mac as part of the Consumer Financial Protection Bureau’s Closing Disclosure. Other compliance changes include Military Lending Act updates, Desktop Underwriter version 10.1 updates, a revised Cash Flow Analysis worksheet (Form 1084) and Single Housing Guaranteed Income Limits table updates.

“Our innovations are designed to not only meet the regulatory and workflow demands of our valued customers, but also give them a competitive edge to fuel future growth,” said Alok Bansal, Vice President and Business Head of Wipro Gallagher Solutions. “We are very excited about our SaaS offering that will substantially improve lenders’ efficiencies and help them drive digital transformation with the NetOxygen platform,” he added.

About The Author

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

Refinances Remain Ready Among Millennials

Refinances among Millennial borrowers regained their popularity in the fourth quarter of 2017, according to the latest Ellie Mae Millennial Tracker. December was the third straight month refinances accounted for 15 percent of all closed loans for Millennial borrowers – the highest percentage of refinances for this demographic since February 2017’s annual high of 17 percent. The percentage of closed purchase loans remained at 84 percent, decreasing from June 2017’s peak of 90 percent.

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Specifically, the percentage of Conventional refinances remained at 19 percent, holding steady since October, while FHA refinance loans stayed at six percent from the month prior. The percentage of Conventional purchase and FHA purchase loans also remained the same from November to December at 80 and 94 percent, respectively.

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“With seasonality and low inventory levels at the end of the year, Millennial borrowers continued to take advantage of refinance options during the fourth quarter,” said Joe Tyrrell, executive vice president of corporate strategy at Ellie Mae. “Many may have been driven by a desire to take advantage of low interest rates given uncertainty about potential rate hikes in the new year.”

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Other statistics of note for Millennial borrowers in December included:

>>The average 30-year note increased slightly from 4.18 in November to 4.22 in December, still lower than 2017’s highest monthly average of 4.34 in April.

>>The average time to close all loans held at 44 days in December.

>>Average time to close a refinance held at 45 days, while the time to close a purchase also remained flat at 42 days, the same since June 2017.

>>Average FICO scores for all closed loans fell one point from the month prior to 722.

The top Metropolitan Statistical Areas (MSAs) for Millennials by percentage of mortgage loans closed in December included Casper, Wyo. (71 percent), Williston, N.D. (63 percent), as well as Victoria, Texas and Mount Pleasant, Mich. (both 61 percent).

The Ellie Mae Millennial Tracker is an interactive online tool that provides access to up-to-date demographic data about this new generation of homebuyers. It mines data from a robust sampling of approximately 80 percent of all closed mortgages dating back to 2014 that were initiated on Ellie Mae’s Encompass mortgage management solution. Searches can be tailored by borrower geography, age, gender, marital status, FICO score and amortization type.

Integration Streamlines Operations

US Real Estate Services, Inc. (USRES), a provider of REO asset management, default ancillary services, and valuation solutions nationwide it is now integrated to LendingQB’s cloud-based loan origination solution (LOS) to further expand its reach and enhance the customer experience for the appraisal management service line. These enhancements position USRES for continued growth, enabling the company to expand its presence and services within the mortgage industry.

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Keith Guenther, CEO of USRES, said, “LendingQB is a prominent player in the LOS space and therefore made our decision to partner with them an easy one. Their continued focus on integrating with the industry’s most innovative and proven providers has resulted in a platform that is comprehensive, yet intuitive. These tools and services will be instrumental as we continue to expand our presence and maintain efficient, streamlined operations.”

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With this integration, USRES can now more effectively engage Lending QB’s customers in a single, centralized environment. In addition to originating mortgages, the platform seamlessly integrates with hundreds of leading industry applications, including document preparation, compliance, mortgage insurance and title services. This addition to USRES’ set of tools and offerings further cements their commitment to providing the best, most transparent experience in the AMC space.

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“USRES is a company that is committed to establishing lasting relationships with customers and business partners, and we share those same values,” said Tim Nguyen, president of LendingQB. “Lenders want to access services from innovative vendors such as USRES in a way that improves the overall loan origination process. Using our API framework, we were able to provide USRES with an integration experience that enhances the way that lenders interact with their valuation services. We look forward to working with the USRES team and providing our mutual customers with a superior solution that helps us all be successful.”