Posts

Powering Today’s Lenders: Tracking The Real Needs Of Lenders

*Tracking The Real Needs Of Lenders*
**By Daniel Liggett**

***This week, our ‘Lender Spotlight’ is on the Savings Institute Bank & Trust Company (SIBT) of Willimantic, CT. This is the second installment in our series where we share stories from actual lenders about how they selected and implemented technology initiatives. When the $950 million SIBT began their search for new loan origination technology, they set out to create a list of the capabilities that were essential in meeting their future lending requirements. One was to have the LOS and the accompanying data reside on servers within the bank’s existing internal IT infrastructure. The second was to process both mortgage and consumer loans from a single system. The remaining requirements on the list were derived from experiences with past systems. These included flexibility, customization, and vendor integrity.

****SIBT’s year-long search culminated in the selection of PowerLender, a business-rules-based LOS, with Specialized Data Systems (SDS) of East Haven, CT. providing the implementation and configuration services. SDS and SIBT designed an implementation plan and refined PowerLender to meet the bank’s specific way of doing business.

****We understood our workflow requirements. We have a mix including Conventional, FHA, 203K, Connecticut Housing products, EquityBuilder products and Rural Development products. Our operation is like many banks in the region and SDS had a firm grasp of our business and helped us implement it into PowerLender in a rapid fashion. It didn’t take long for us to discover that with PowerLender, anything we needed we could do.

****The project began in January and we went live with PowerLender in June. PowerLender helped streamline our workflow by providing third-party integrations with Desktop Underwriter, mortgage insurance providers and credit bureaus. The ability to attach documentation to a loan record reduced the resources we devoted to compiling and tracking these items.

****Our point-of-sale operations include both face-to-face and online using LoanQuoter by DataVision. Our plan is to take advantage of PowerLender’s web services which allow seamless, automatic transfer of loan data between the consumer-facing portal and the LOS. Thus data entered by the consumer goes directly into PowerLender and loan-status updates are available on the web.

****Aside from the large number of technical and business requirements that PowerLender was able to handle, it’s still a user-friendly system. I manage 16 people who touch PowerLender on a daily basis, including originators, processors, underwriters, closers and post closers. They are all involved in the process, and their input is extremely important.

****We achieved our lending technology requirements of an in-house system that could handle multiple lending products including consumer, and deliver integrations to streamline the point-of-sale.

****Technology that provides flexibility, adaptability and ease of use is a key to a long-lasting LOS. Having a vendor who understands our business as well as theirs is just as important to achieving success. And when you achieve a comfort level among all stakeholders, it allows for rapid acceptability and real achievement.

****The next ‘Lender Spotlight’ shines on an innovative lender who used technology to compete on a higher level.

Daniel Liggett serves as Director of Client Services for Associated Software Consultants’ PowerLender Loan Origination & Processing System. He has more than 20 years experience in mortgage lending and loan automation systems. Danny oversees the configuration, training, support and project management efforts for loan origination and secondary marketing at ASC and serves as a development and marketing advisor.

Market Analysis: Look At The Landscape

*Look At The Landscape*
**By Tony Garritano**

***Excuse me today my friends. I’m a bit tired. I was up until 3 a.m. waiting for the results of the Iowa Caucus. My friends know that I’m a political junkie. What happened yesterday in my view was amazing. A conservative state voted for a candidate that didn’t match their ideals absolutely. Why did they do that? Because Iowans realized that it’s not about who is the most conservative, it’s about who can save our country from the failed policies of this White House. Kudos to Iowans for reassessing the landscape and taking a second look to pick the most electable, and competent, candidate. Similarly, prominent mortgage technology vendors are always reassessing the best way to serve this ever-changing mortgage market. For example, PROGRESS in Lending has learned that Franklin, Tenn.-based Wipro Gallagher Solutions has redefined its fulfillment offerings to more clearly meet the demands of loan originators and servicers for middle- and top-tier lenders. What does that mean? Here’s the scoop:

****For originators, WGS has revised its BPO offerings depending on the lender’s volume of originations and service offerings. WGS now offers originators its services through the following packages:

****>> Platform BPO Fulfillment Solution– offers an end-to-end mortgage origination fulfillment solution including all services from the point of application. Utilizing shared resources and technology based out of the Nashville Delivery Center.

****>> Integrated BPO Solution– tailored to meet the client’s specific needs and is inclusive of support-functions in the areas of loan processing, loan underwriting analysis, closing, funding coordination and post-closing delivery. The delivery staff works within the client’s existing technology and workflow process.

****>> Traditional BPO Solution – provides support for lenders on full functions within the loan process such as processing or post closing or sub-functions of these roles. Clients provide the standard loan lifecycle processing functions while WGS’ global team provides integrated back-office support. Work is performed based upon client-specific processes and procedures.

****For loan servicers, WGS now offers the following product suites tailored to fit their needs:

****>> Complete Subservicing Offering– supplies a complete private-label solution in partnership with a leading U.S.-based sub-servicer. This end-to-end offering enables significant per loan cost savings to each client.

****>> Back Office BPO Solution– supports full functions within the servicing stream including payment processing, reconciliations, loan modification, loss mitigation, and more. The delivery staff works within servicer’s existing technology and workflow process.

****“Wipro Gallagher Solutions has reorganized its private-label BPO offerings into packages that are simple to understand and are tailored to specific markets,” said Narayan Bharadwaji, business head for WGS. “The new packaging better serves our customers to fit their specialized needs and provides more flexibility to enable our customers to focus on their core business and target markets.”

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

Life-Cycle Lending:Technology Advances

*Technology Advances*
**By Harvey Foster**

***There is no question that technology advances such as multi-vertical origination software have enabled financial institutions to implement customer-centric business models. Lenders certainly need to be nimble when it comes to product and process. But it does not stop there. Financial institutions need to add a new word to their lexicon: transparency. This term is becoming foundational to how the loan operation relates to regulators, borrowers and other departments within the institution. Transparency is not only being able to provide insight into origination processes and practices, but it also means being able to pass along transactional data to those who request it, when they request it and in the format they request it.

****Looking back as far as a decade, some astute financial institutions began to realize that their loan origination systems were becoming outdated and were based on technology that was increasingly more difficult to maintain. But the influx of new loans suppressed system upgrade projects. As a result, the current technology landscape is rife with redundant, inefficient, and incompatible systems that are increasingly costly to maintain. The long-term result of this uncoordinated growth was a focus on vertically segregated products and a business-line approach to managing customers.

****Many institutions have grown accustomed to having one system for first-lien mortgages, another system for second liens, a third for lines of credit secured by real estate, and possibly even a fourth system to accommodate other consumer installment products. In such a stratified operating environment you may also find deployment of separate systems to help manage collections and investor accounting in an attempt to bring cohesion to disparate servicing systems. Aging components and a mixed bag of interfaces jeopardize the entire lending infrastructure. The risk of failure increases and the cost to maintain status quo escalates rapidly. Cost and risk pressures prevent some institutions from installing upgrades that are critical to their business.

****The future of origination technology resides with multifunction, multi-vertical solutions. New systems, such as Common Origination Platform from Fiserv, will be used to support multiple loan products, both secured and unsecured. To keep operations nimble, these solutions will have embedded rules and other controls to empower lenders. They will also be real time to ensure immediate awareness of transactions across the enterprise.

****Common Origination Platform and other systems like it combine intelligent processing automation with next-generation, sophisticated technology architecture. With customer data housed in one database, lenders can effectively reduce risk, gain processing efficiencies, take advantage of cross-sell opportunities and use information more effectively across the enterprise.

****Process Automation

****Offering process improvements and greater levels of automation, single platform environments such as Common Origination Platform enable financial institutions to originate all consumer, business and mortgage loans utilizing the same tools (including all processes, workflows and business rules management performed) and skill sets. Defining or modifying actions, behaviors and workflows within this environment is easily accomplished by manipulating the built-in business rules, giving an organization much greater control over its own specific processes. Streamlining in this fashion can open up new avenues for cost management strategies and greater profitability.

****Single System IT Support

****Operational efficiency is built into an integrated platform. Having just one system means that any updates, changes or modifications are applied enterprise-wide, saving resources and money. Systems such as Common Origination Platform that can handle multiple loan types across multiple channels enable the organization to devote IT resources to maintaining and supporting just that system. A common platform also eliminates the need to train separate technical staff or users to handle different technology applications.

Harvey Foster joined Fiserv in September 2011 as Product Manager for Common Origination Platform, the flagship origination solution offered by Fiserv. He has more than 35 years of experience in the banking and software solutions industries holding positions as client services manager, conversion support manager, education manager, and senior product analyst for commercial and consumer loan products.

Market Analysis: Compliance Remains Paramount

*Compliance Remains Paramount*
**By Tony Garritano**

***Are you frazzled dealing with all the new rules and regulations? Aren’t we all? In most cases, it’s the job of your vendors to keep you compliant. And the good ones are doing just that. Fior example, PROGRESS in Lending has learned that LOS Avista Solutions has completed a direct integration to ComplianceAnalyzer, an automated compliance auditing solution from risk management solution company ComplianceEase. Here’s the scoop:

****Avista Solutions and ComplianceEase have a number of mutual customers and this integration allows those customers to access the ComplianceAnalyzer solution directly from their Avista Agile LOS.

****ComplianceAnalyzer gives mortgage lenders real-time compliance audits at any point in the lending process, safeguarding them from potential loan risks. As part of recent electronic examination (e-Exam) initiatives, state regulators have been using ComplianceAnalyzer and other e-Exam tools to audit as much as 100% of licensees’ loans in regulatory examinations. By leveraging integrated audits using the same auditing software, lenders can prepare in advance for their e-Exams. ComplianceAnalyzer covers a full spectrum of government regulations, including the Home Ownership and Equity Protection Act, the Truth in Lending Act, RESPA, state and local anti-predatory lending laws, state license-based consumer lending regulations and secondary market investor and GSE compliance guidelines.

****“Avista Solutions recognizes the importance of providing our customers with access to industry leading compliance tools,” Avista Solutions COO & CFO Jerry White said. “As the company behind robust tools that state banking and mortgage regulators rely on, ComplianceEase is a significant force in the mortgage industry and we are excited to now offer a seamless, system-to-system interface to their ComplianceAnalyzer solution.”

****Avista customers who choose to sign up for ComplianceAnalyzer may utilize the tool to pinpoint a mortgage loan’s compliance risk factors, whether the loan is in the pre-close or post-close stage, with a single click and without leaving their Avista Agile LOS. ComplianceAnalyzer returns comprehensive, user-friendly audit reports to lenders within seconds. Each report features the industry standard RiskIndicator, a score that reflects a loan’s compliance risk, as well as quantitative analysis of thresholds and detailed qualitative overviews with narrative descriptions of regulatory requirements.

****“Avista users can enjoy the best of both worlds with this seamless integration, continuing to use their LOS of choice, while managing compliance with ComplianceAnalyzer,” said ComplianceEase Senior Vice President Jason Roth. “Major secondary market investors use ComplianceAnalyzer to check every loan prior to purchase and state regulatory examiners are using it to audit as much as 100% of licensees’ portfolios. To safeguard their reputations and reduce financial risks, it makes a lot of sense for lenders to do the same.”

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

Powering Today’s Lenders: Let’s Put The Spotlight On The Lender

*Let’s Put The Spotlight On The Lender*
**By Daniel Liggett**

***This is the first article in our ‘Lender Spotlight’ series where we share stories from actual lenders about how they select and implement technology initiatives. Each story is told by the decision-makers themselves and describes in detail, the thought process behind their choices. This week’s ‘Lender Spotlight’ focuses on Florence Savings Bank in Ware, Massachusetts.

****Too often during searches for new lending technology, the majority of the focus is placed on the functionality and capability of the product, and the importance of vendor quality is either undervalued or overlooked.

****This can be highly detrimental to a lending organization in search of enterprise-wide technology because the quality of whom you deal with can be the determining factor in the degree of success that is achieved with the technology.

****Florence Saving Bank, a $1.1 billion lender in Central Massachusetts performed quite a bit of due diligence before deciding on an LOS. We, like many others, were bogged down with regulation changes and could no longer tolerate the maintenance, inefficiencies and limitations of their antiquated LOS of ten years. We wanted a flexible, online solution that could handle both mortgage and consumer lending. Vendor quality was of concern after experiencing a decline in support over the lifetime of their LOS.

****Jeff Smith, Vice President at Florence Savings, and his team prepared a detailed list of functionality that they required. They looked at nearly a dozen LOSs, choosing three or four to review in depth. None of them handled all of our requirements, nor did any differentiate themselves from the other.

****We then began hearing success stories from lenders using an LOS, available from an area reseller, that wasn’t even on Florence Saving’s initial list of candidate systems. We grew more interested as the varying lenders we encountered described the RemoteLender LOS provided by Specialized Data Systems. The more we listened, the more we were intrigued that this single LOS was able to meet the varying needs of the different lending operations and I was especially surprised when each lender repeatedly cited SDS’s high level of service as a determining factor in their success.

****Armed with this feedback, we then performed an in-depth technical review of RemoteLender and also scrutinized SDS to determine their viability, experience and capability as a vendor. It was important to Florence that SDS could handle the implementation and customization of the LOS, as well as all phases of ongoing maintenance, including monitoring compliance issues.

****After passing the most exhaustive review of any technology in its history, we chose RemoteLender. SDS went to work assessing the banks’ requirement, developing a phased implementation project plan and refining RemoteLender to fit our lending model.

****We received great support from SDS during the rollout phase. We had weekly scheduled conference calls to keep us on task and set forth milestones to monitor our progress. With SDS being essentially a ‘local’ vendor, they are here for us to provide the support and business services that we need to achieve our goals.

****SDS handles all of the custom reporting and integrations, and since RemoteLender is deployed online, SDS continues to maintain all hosting functions (through a third-party) including all IT, security, backup and connectivity tasks.

****Our RemoteLender is not like any other banks’ system, it does what we want it to do the way we want it. We are fortunate to have SDS as our vendor because we plan to keep RemoteLender for 10-15 years.

****The key to a long-lasting LOS is performing the due diligence on the vendor as well as on the functionality. The quality of the vendor and the level of service they provide are essential to getting the most from your technology and achieving your lending goals in the most cost-effective manner.

****Next week’s ‘Lender Spotlight’ focuses on an Eastern Connecticut lender who chose PowerLender deployed in-house.

Daniel Liggett serves as Director of Client Services for Associated Software Consultants’ PowerLender Loan Origination & Processing System. He has more than 20 years experience in mortgage lending and loan automation systems. Danny oversees the configuration, training, support and project management efforts for loan origination and secondary marketing at ASC and serves as a development and marketing advisor.

Life-Cycle Lending: Optimizing Technology Across Verticals

*Optimizing Technology Across Verticals*
**By Harvey Foster**

***Lagging technology is a key cause of higher operational costs and organizational inefficiency, which negatively affect both profit margins and the borrower experience. For lenders using numerous lending platforms to manage various loan products, the challenges associated with aging technology are only multiplied. In uncertain markets, IT budgets are quickly eaten up on maintenance and compliance initiatives, with little left over for new products, services and capabilities.

****Maintaining different technology platforms across lending silos also breeds duplication of effort, redundant processing and IT support, and inefficient use of valuable staff resources. Since each platform is unique, there is virtually no standardization of processes, procedures or best practices.

****Disparate Lending Platforms Deliver Operational Inefficiencies

****Lenders that utilize different loan origination systems to support mortgages, business loans and consumer products cannot help but find operational inefficiencies lurking around every corner. Multiple platforms inhibit enterprise-wide customer views and data utilization. As a result, cross-sell opportunities are missed, communication both internally and with the borrower is ineffective, and customer data retrieval and verification are inconsistent.

****Lending platforms often utilize entirely different processes and procedures, severely limiting the ability to have a collaborative lending strategy on an enterprise scale. A multiple-platform approach also triggers inconsistent decisioning, which lengthens the loan origination process and impacts profitability. This approach can even affect the borrower experience, as inefficient processing dashes customer expectations for “right now” loan options, approvals and documentation. Further, since each system requires maintenance and support, there is significant – and costly – duplication of effort, driving up operational costs and wasting manpower.

****Challenges Posed by Inefficient Technology

****In a poll conducted by Fiserv in late 2009, 40 percent of respondents indicated that they have the right business strategy but need to better leverage technology. When asked if their technology enables them to keep pace with the current lending environment, nearly one-third said they wished they were better at leveraging opportunity.

****The figures are telling and suggest some of the circumstances faced in the executive suite relative to lending strategy going forward.

****>> Chief Operating Officer – Developing, enhancing and maintaining efficient organizational processes can be severely challenging for organizations. The reporting and monitoring of operational metrics for multiple lending platforms is labor intensive and cost prohibitive. The effort required to promote best-practice processes across verticals can divert attention away from more beneficial duties, such as fine tuning day-to-day performance to promote company growth, increased profitability and future expansion.

****>> Chief Information Officer – Directing data information and integrity throughout the organization can be problematic. Each lending system has its own technology, making the infrastructure and networks extremely difficult to manage and maintain. Disparate loan systems may not link together, making the validation and certification of customer data exponentially more challenging for the CIO and the organization.

Harvey Foster joined Fiserv in September 2011 as Product Manager for Common Origination Platform, the flagship origination solution offered by Fiserv. He has more than 35 years of experience in the banking and software solutions industries holding positions as client services manager, conversion support manager, education manager, and senior product analyst for commercial and consumer loan products.

Market Analysis: Ellie Mae Isn’t Wasting Any Time

*Ellie Mae Is Wasting No Time*
**By Tony Garritano**

***Usually when a technology vendor acquires another vendor you see a slow transition whereby eventually one product becomes more robust and the other is grandfathered. However, Ellie Mase is getting to work fast on making the most out of its acquisition of DataTrac. PROGRESS has learned Ellie Mae’s second major release of its Encompass360 mortgage management solution is now live. This release contains new functionality and enhancements designed to further increase compliance, efficiency and ease of use. It also introduces Encompass Originator, an integrated front-end technology solution specifically for users of DataTrac mortgage software. Here’s the scoop:

****The upgrade’s major enhancements include:

****>> Functionalities for complying with the new data delivery requirements, including the Uniform Loan Delivery Dataset (ULDD) and Uniform Collateral Data Portal (UCDP)

****>> Integration with DataTrac, through Encompass Originator

****>> New secondary marketing functionalities for Encompass360 Banker Edition clients

****>> New document recognition functionality with bar coding for all e-disclosure and closing documents

****>> New and expanded status online communications options

****>> Ability to process borrower credit cards in the appraisal solution center

****>> Numerous additional client-requested enhancements

****Encompass360 now supports ULDD requirements, enabling users to export one or more loan files to be submitted to the GSEs. The new UCDP service, which uses an integrated systems interface to the GSEs’ UCDP, allows users to submit electronic appraisal data files, receive status and findings, correct and modify appraisal file submissions, and request overrides should an appraisal not be accepted by the UCDP.

****This upgrade’s trade management and secondary marketing enhancements enable more flexibility with detailed viewing and tracking of mortgage-backed securities and assignment of trades. Rate lock and secondary registration enhancements include lock extensions and expanded functionality for buy side profit and price concessions.

****Among the many additional upgrades are enhancements to Encompass360’s electronic document management capabilities, which include additional bar coding, destination scanning from network scanners to eFolders, and eSigning of non-disclosure documents. New status online communications now further support and extend clients’ brands by enabling consistency and structure across outbound communications to borrowers and partners. Numerous compliance-focused changes have also been made to support USDA loans, and changes have been made to the HUD-1, the statement of denial, and other forms.

****Further, Encompass Originator provides single-click access between Encompass360 and DataTrac, creating a front-end/back-end origination solution built on the two technologies. With this integration, users of both solutions can now easily submit loans directly from Encompass360 to DataTrac, without having to re-key, import or export any data.

****Encompass Originator includes all of Encompass360’s front-end capabilities, including all the new upgrade enhancements. Now DataTrac clients can have access to Encompass CenterWise, Ellie Mae’s secure web and electronic document management service; a secure e-folder for paper-free document signing and exchange; numerous integrations with third party solution providers; easy-access customizable pipeline views; HUD integration; powerful tracking and alert systems; built-in compliance management tools designed to enhance RESPA and MDIA compliance; appraisal ordering and management, customer relationship management and more, all from the same company.

****“The industry’s changing regulations and procedures are putting a lot of new demands on lenders, and this upgrade provides the tools to respond to many of those demands, whether from regulators or investors,” said Jonathan Corr, COO of Ellie Mae. “At Ellie Mae, our clients feel comfortable about voicing their needs because they know we take action. This upgrade reflects the changing needs of our clients, while continuing our mission to build the most streamlined, easy-to-use technology for transacting the highest quality loans.”

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

Market Analysis: A New LOS Debuts

*A New LOS Debuts*
**By Tony Garritano**

***A New LOS has hit the market. Automated underwriting and loan pricing technology provider PriceMyLoan has launched LendingQB, a 100% web browser-based mortgage lending platform. “With LendingQB, we believe we are doing more than just providing a ‘cloud computing’ loan origination system,” said Binh Dang, LendingQB’s managing partner. “We believe we are fundamentally changing the way that lenders use technology.” Here’s the scoop:

****Since 2004, PriceMyLoan has been providing lenders with technology to automate the underwriting and pricing of their loans. Over the past seven years, PriceMyLoan has had the unique opportunity to work closely with their clients and carefully observe their utilization of technology. “Each one of our clients had a valuable LOS story to tell us,” said Gigi Campbell, national sales director for LendingQB. “What became evident is their desire for a ‘one-stop shop’ lending system, and a system that would adapt to the way they work.”

****To that end, LendingQB was built to include a list of features, such as electronic documents with e-signatures; a full complement of tools for loan processing, underwriting, secondary marketing, closing and post-closing; and specialized tools for wholesale and retail environments, such as broker website portals and online consumer loan applications. Naturally, PriceMyLoan powers the automated underwriting and loan pricing aspects of the LendingQB platform.

****But the most innovative feature of LendingQB is not their technology, but the way that they work with their clients, says PriceMyLoan. “Lenders need more than just a piece of software,” said Campbell. “They need a technology partner that is willing to listen and respond to their specific needs. That’s the true value of our web-based model. We can reach directly into a client’s system and instantly deploy any changes they request. It creates a truly customized experience that molds to their particular workflow.”

****LendingQB positions itself as more than a technology provider; they want to be an active part of a lender’s team. “As a lending quarterback, we want to take the field with our clients and help lead them to success,” said Campbell. “Give us the ball and we’ll execute the plays that lead to higher productivity, higher profits and better business performance overall.”

****We at PROGRESS in Lending will keep you updated on the status of this new development.

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.

Technology Spotlight: Lender Demands Flexibility

*Lender Demands Flexibility*
**radius financial group inc. Profiled**

***With LO Comp, UAD, UMDP, Dodd-Frank, and all the rest, what is a lender to do? Well, of course, they have to automate more. But beyond just turning to technology, lenders need to and are demanding more flexibility from their vendors. For example, PROGRESS in Lending has learned that radius financial group inc. has chosen MortgageFlex Systems, Inc. for their loan origination needs. Here’s why they decided to go with Mortgageflex:

****The hosted LoanQuest system selected includes the enterprise-level loan origination system and a Web Consumer portal that allows consumers immediate access to loan status.

****“Our business needs required a system that is flexible enough to conform to our origination workflow requirements, not the other way around. LoanQuest proved that it was versatile and could be adapted as needed without significant programming resources,” stated Keith Polaski, principal, radius.

****“We understand radius’ business requirements and are confident we will meet and exceed their needs,” said Craig Bechtle, chief operating officer, MortgageFlex. “We’re looking forward to a long and beneficial partnership.”

****radius required a cost effective system that could be tailored to their specific needs. MortgageFlex met those requirements with a hosted option that is an exception among the “cloud” offerings in that each client has a distinct instance of the application and their own unique database in a secure, SSAE16 certified facility.

****This unique arrangement gives customers the flexibility to adapt the application without restrictions. This was a core requirement of radius’ LOS selection criteria.

****“Not sharing application code gives customers the advantages of premises installation without the hard costs,” said Bill Black, chief information officer, MortgageFlex. “We focus on providing the customer a secure and highly-available platform so the customer can focus on their business.”

****Customers have the ability to add fields as needed without programming, control and monitor workflow activities, and drive system performance using integrated business rules.

****MortgageFlex offers several hosting options, including transactional and SaaS. The transactional option allows lenders to “pay-as-used” on a per loan basis and is very beneficial for lending organizations that do not have technical infrastructure and support readily available. Hosted options also give lenders high levels of security with SSAE16 certified facilities and full Disaster Recovery sites.

****radius also required a system that could integrate easily with existing Xerox Blitz Docs software being used for e-signing and e-delivery. An established system-to-system interface with Blitz Docs has been in place for LoanQuest users for some time.

****“We are proud of our partner network and have been very deliberate when selecting our business partners. A strong partner is invaluable and can expand system capabilities exponentially,” Bechtle stated.

****Founded in 1999, radius financial group inc. is a full-service mortgage banker specializing in residential, commercial and private financing. Since its inception, radius has experienced year over year revenue growth, despite the recent credit and housing crisis, and was recently recognized by Inc. Magazine as one of America’s fastest growing companies in 2010, ranking #554 in the Inc 500/5000 list.

Market Analysis: We All Need A Good Laugh Once In A While

*We All Need A Laugh Once In A While*
**By Tony Garritano**

***Let’s face it, things aren’t great going into the holidays. But that doesn’t mean that your spirits should be low. Here’s something to cheer you up: Mortgage Cadence, LLC has produced a series of short films under the guise of “The Lender Blender” to the public. This series of shorts irreverently illustrates the dangers that come with mismanaged processes in the midst of an industry overhaul.

****Contrary to the light-hearted nature of these films, Mortgage Cadence is a solution-oriented system that continuously seeks to help lenders increase their return on investment and bottom line while maintaining compliance. The film portrayals of disarray and lack of compliance serve as a magnifying glass on some of the issues facing lenders today. Mortgage Cadence’s technology platform helps lenders minimize risk through the use of advanced technology. The product suite is proven to increase employee productivity through the elimination of paper and the creation of custom data-driven workflows.

****Along with a modern sense of humor, the videos strive to highlight the asset Mortgage Cadence can be for companies struggling with their lending processes. “The need for workflow automation to streamline processes and reduce risk is more important now than ever before,” stated John Levonick, chief legal and compliance officer for Mortgage Cadence. “Outdated processes and lack of compliance is unsuitable for a sustainable business where the risk of buybacks has never been greater. Despite the comedic nature of The Lender Blender, I hope it inspires lenders to reevaluate their lending practices to determine how they can increase efficiency while ensuring compliance.”

****By offering seamless automated workflow that is not only efficient and dynamic but also comes with a team of dedicated legal resources and subject matter experts, Mortgage Cadence can take your business from merely surviving to thriving. Staying compliant with the most recent regulations can feel like an added pressure, which is precisely why we are dedicated to focusing on the rules so you can focus on growing your business.

****You can find the video series located at thelenderblender.com or http://www.youtube.com/thelenderblender. The videos are also on the PROGRESS in Lending iPad app that you can download for free on iTunes. I know you need a good chuckle. These videos will do the trick.

Tony Garritano

Tony Garritano is chairman and founder at PROGRESS in Lending Association. As a speaker Tony has worked hard to inform executives about how technology should be a tool used to further business objectives. For over 10 years he has worked as a journalist, researcher and speaker in the mortgage technology space. Starting this association was the next step for someone like Tony, who has dedicated his career to providing mortgage executives with the information needed to make informed technology decisions. He can be reached via e-mail at tony@progressinlending.com.