August 2013 Issue: A New Outlook

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Editor’s Note

This section discusses how industry change can happen without a revolution.

Your Voice—By James Comtois

James Comtois talks about how customer service in our space is lacking.

Recovery Tips—By Jonathan M. Herman

MRG details how to defend against a fair lending claim and be successful.

Market Pulse

A survey conducted jointly by Vision Edge Marketing, ITSMA, and Forrester shares interesting data about how companies view marketing.

Process Improvement—By Tony Garritano

Tony Garritano notes that in the past month two big mortgage technology acquisitions have happened. But asks, what happens next?

Future Trends—By Roger Gudobba

Roger Gudobba believes that by using imagination, intellect and existing knowledge you can form in your mind a new thought or idea.

Business Strategies—By Michael Hammond

Michael Hammond says to describe your product or service offering in a manner that everyone understands is critical to success.

Doomsday Is Coming—By Barbara Perino and Rebecca Walzak

Perino and Walzak stress that the industry needs to deal with the coming CFPB regs.

Life In The Fast Lane—By Lisa Binkley

Platinum Data shares a way to apply more effective appraisal compliance processes.

Improve Your Image—By Phil Hall

Phil Hall warns that the public doesn’t always believe we’re out to do what’s best.

A Seasoned Point of View

After years as a lender, Ski Swiatkowski is now on the vendor side of things, and he’s telling it like it is.

The Proof Is In The Pudding—By Jeff Knott

Equifax says that the IRS’ electronic signing policy is adding up to big ROI for lenders.