HomeUnion, an online, real-estate investment management firm enabling value investing in single-family rental (SFR) properties announced today that they have hired Akiko Koh as chief operations officer and senior vice president of operations.
In this new position, Ms. Koh will be responsible for continuing to improve customer satisfaction by ensuring that HomeUnion investors enjoy a seamless investment experience, from searching for the right property through transaction closing and the ongoing performance of the assets.
Ms. Koh will lead HomeUnion’s efforts to identify new real estate investment markets and monitor existing SFR investment markets. In addition, she will be responsible for overseeing asset management in each market, training managers and maintaining best practices while creating national and regional relationships with realtors, property managers and other service providers.
Ms. Koh brings more than 20 years of business operations experience to HomeUnion. Prior to joining HomeUnion she was senior vice president of customer experience at American Solar Direct. Ms. Koh has also held several senior roles with General Electric (GE) including managing director of global asset management for GE Equipment Services, where she was responsible for the implementation and execution of the lifecycle profitability strategy in each business, from asset purchase to asset management and asset sales. Her other senior role was operations leader for GE Edison Life Insurance in Tokyo where she managed the centralized customer care center and field service branches.
“Aki brings the dual combination of experience at a Fortune 50 company and the entrepreneurial spirit and vision gained at an alternative energy start-up,” said Don Ganguly CEO of HomeUnion. “Her insights, experience and ability to measure the success of business relationships will help us provide world class service to all stakeholders including our investors and tenants.”
Ms. Koh received a B.S. and M.S. in Nuclear Engineering from MIT. She also earned a Six Sigma Master Black Belt while at General Electric.